2010 MERCURY MILAN Complaints

MY 17 YEAR OLD SON WAS DRIVING HIS MERCURY MILAN PREMIER WITH ONLY 96,000 MILES ON THE ROAD WHEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. HE PULLED OVER AND TURNED THE CAR OFF. HE CALLED ME ON THE PHONE AND I INSTRUCTED HIM TO TURN THE CAR BACK ON. AT THAT POINT HE LOST ALL POWER STEERING ON THE CAR. HE IS LUCKY THAT THIS DIDN'T HAPPEN ON THE HIGHWAY OR IN THE WINTER. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A KNOWN PROBLEM ON THE ELECTRONIC STEERING ASSIST. FORD HAS ISSUED RECALLS ON THE 2011 BUT 2010. THE PART FROM THE DEALER IS 1,155 PLUS THE LABOR WILL COST AROUND 2100 DOLLARS. SHAME ON FORD FOR NOT RECALLING THE 2010! SAFETY SHOULD COME FIRST!! I'M FILING THIS REPORT WITH THE NHTSA AS THIS IS A DANGEROUS FAILURE. *TR

WHEN THE BRAKE PEDAL IS RELEASED THE CAR DOESN'T MOVE FORWARD OR BACKWARD. THE BRAKES ARE STICKING BETWEEN STOPPED AND GO. THIS PROBLEM ALSO OCCURS WHEN THE CAR IS IN MOTION AND THERE IS SHAKING AND A VIBRATION THAT LITERALLY COMES OUT OF NOWHERE. THE MAIN QUESTION HERE TO BE ANSWERED; IS THE ABS VALVE AND THE HYDRAULIC CONTROL UNIT WORKING PROPERLY? CURRENTLY THE CAR IS NOT COVERED UNDER THE FORD RECALL 19S54. THE RECALL FOR THE ABS HYDRAULIC CONTROL UNIT NEEDS TO BE EXPANDED TO COVER ALL MERCURY MILAN VEHICLES. THE TESTING AND OR REPLACEMENT OF THE HCU IS CRITICAL FOR ALL MILAN OWNERS SAFETY. I WAS TOLD AT MY DEALERSHIP THAT THERE IS NO RECALL AND THE ABS LIGHT ISN'T ON SO THERE ISN'T ANY PROBLEM. I AM GOING TO SEE IF I CAN GET THIS PROBLEM REPAIRED ON MY OWN AFTER DEALING WITH THIS ISSUE FOR THE PAST SIX MONTHS. *TR

WHEN DRIVING AT HIGH SPEEDS ON THE FREEWAY THERE IS A JERK IN THE CAR, THE TRIANGLE WARNING LIGHT COMES ON THAT SAYS PULL OVER WHEN SAFE, THE ENGINE SHUTS OFF, AND WE CAN NO LONGER ACCELERATE. WE PULL OVER, TURN OFF THE CAR, AND THEN TURN IT BACK ON. *TR

WHEN YOU RELEASE THE BRAKE PEDAL THE CAR DOESN'T MOVE AS IF THE BRAKES ARE STILL BEING PRESSED. WHEN YOU GENTLY TOUCH THE GAS PEDAL YOU HEAR A NOISE AND THEN THE CAR STARTS MOVING FORWARD SLOWLY. THE CAR ALSO DOES THIS WHILE DRIVING BY APPLYING THE BRAKES OCCASIONALLY WHEN NOT NECESSARY.

THERE IS CURRENTLY A RECALL FOR ABS BUT MY VEHICLE IS NOT INCLUDED ALTHOUGH IT HAS THE SAME ISSUES AS THE OTHER CARS THAT ARE BEING RECALLED.

OUR 2010 MERCURY MILAN HAS 45,000 MILES. AS WE WERE BACKING OUT OF OUR GARAGE, A POWER STEERING ASSIST FAULT MESSAGE DISPLAYED IN THE MESSAGE CENTER, AND ALL POWER STEERING HAD STOPPED. WE HAD THE CAR TOWED TO BE CHECKED, AND THE WHOLE ELECTRICAL POWER STEERING MECHANISM HAD TO BE REPLACED. WE LEARNED THERE HAVE BEEN THOUSANDS OF COMPLAINTS WITH 2010-2014 MODELS, HOWEVER, THE 2010 MODEL WAS NOT INCLUDED IN THE RECALL ALONG WITH THE 2011 AND NEWER MODELS. WITH ALL OF THE DATA PROVING THAT THE 2010 MERCURY MILANS HAD THE SAME FAULTY POWER STEERING, WE NEED TO KNOW WHY THEY WEREN?T INCLUDED. OUR BILL TO REPAIR THIS WAS $1948.31. WE ARE VERY THANKFUL THAT IT HAPPENED IN THE DRIVEWAY, AND NOT ON THE ROAD WHERE SOMEONE COULD HAVE BEEN INJURED. KNOWING THAT THIS SHOULD HAVE BEEN A RECALL, AND THERE ARE OTHER 2010 MILANS OUT THERE ON THE ROAD WITH THIS ISSUE IS VERY SCARY. PLEASE HIGHLY CONSIDER ADDING THIS TO THE RECALL LIST. WE ALSO FEEL STRONGLY THAT WE ARE ENTITLED TO BE REIMBURSED FOR OUR REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FOR THE THIRD TIME IN 3 YEARS THE POWER STEERING WENT OUT IN MY 2010 MERCURY MILAN. FORD STILL DOESN'T WANT TO ISSUE A RECALL ON IT AND GIVING THE 'UNFORTUNATELY YOU WILL HAVE TO PAY FOR THE REPAIR OUT OF POCKET, BUT KEEP YOUR RECEIPT IN CASE A RECALL IS ISSUED' SPEECH. IT IS UNACCEPTABLE TO CONTINUE TO HAVE THIS ISSUE. IT BECOMES REALLY UNSAFE WHILE DRIVING AND HAVING YOUR POWER STEERING GO OUT. STEERING BECOMES VIRTUALLY IMPOSSIBLE. NOT EVERYONE CAN AFFORD A $1,500-$2,000 CAR REPAIR EVERY YEAR. HAD I KNOW THIS WAS GOING TO CONTINUE TO HAPPEN AFTER GETTING IT REPAIRED THE FIRST TIME I WOULD'VE SAVED MONEY AND GOTTEN RID OF IT.

EXTENDED BRAKE PEDAL TRAVEL SEVERAL TIMES ALMOST CAUSING ACCIDENT; PREVIOUSLY REPORTED UNDER 11151367. MY VIN SHOULD BE INCLUDED IN RECALL 19S54 AND VERY SURPRISED IT WAS NOT INCLUDED - I AM SCARED TO DRIVE MY CAR UNTIL CORRECTED - PLEASE ADVISE - THANK YOU

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE DISTANCE TO BE EXTENDED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO (BOMMARITO FORD LOCATED AT 675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HCU VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 87,163.

WHEN PUSHING ON THE BRAKE PEDAL THE BRAKES, AT TIMES, DO NOT GRAB AS THEY ARE SUPPOSED TO. I'VE PUSHED THE PEDAL TO THE FLOOR AND KEPT MOVING. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT IS REOCCURRING. THIS EVENT HAS HAPPENED TO ME AT LEST THREE TIMES.