2009 MERCURY MILAN Complaints

2009 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL. THE CONSOMER WAS DIRECTED TO PAY FOR THE RECALL REPAIRS. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE.

FORD HAS FAILED TO ISSUE PARTS TO DEALERS TO FIX THIS 2019 RECALL. IT IS NOW APRIL OF 2021 AND THE RECALL IS STILL OPEN.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FAMILY FORD OF ENFIELD (65 HAZARD AVE, ENFIELD, CT 06082) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BEST FORD (579 AMHERST ST, NASHUA, NH 03063, (603) 324-1406) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE DRIVER HAD NEARLY COLLIDED WITH A SECOND VEHICLE DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUCAS FORD LOCATED AT 900 US-130, BURLINGTON, NJ 08016 AND THE MANUFACTURER WERE CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 112,000.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL TO STOP HOWEVER, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE DID NOT IMMEDIATELY STOP AND NEARLY CRASHED INTO A SECOND VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUGOFF FORD LOCATED AT 979 HWY 1 SOUTH, LUGOFF, SC 29078 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT ON MULTIPLE OCCASIONS THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 261,000.

THE FORD COMPANY DOES NOT PROVIDE ME WITH LOANER CAR, EVEN THOUGH THEY SAY ON THE RECALL NOTICE THAT THIS PROBLEM CAN CAUSE A CRASH.