2010 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH, THE STEERING FAILED AND WAS DIFFICULT TO MANEUVER. THE SERVICE POWER STEERING NOW AND SERVICE THE ADVANCE TRAC INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 222,000.

7/2016 I RECEIVED MY FIRST RECALL NOTICE FROM FORD STATING MY PASSENGER TAKATA AIRBAG WAS RECALLED. AT THAT TIME MY LOCAL FORD DEALER SAID THE PARTS WERE BEING RELEASED BY "ZONE IN THE U S". 12/2017 I RECEIVED MY SECOND LETTER FROM FORD NOW TELLING ME THAT THIS COULD NOT BE REMEDIED UNTIL "SPRING 2018" AND IN THE MEANTIME "NO ONE SHOULD RIDE IN THE PASSENGER SEAT". DUH, JUST HOW IN THE HECK IS A HOUSEHOLD SUPPOSE TO FUNCTION IN THIS MANNER? THIS IS ABSOLUTELY RIDICULOUS ON FORD'S PART.

TAKATA INFLATORS - WE RECEIVED A NOTICE OVER A YEAR AGO THAT REPLACEMENT WOULD BE IN SPRING 2017. WAITED AND CALLED SEVERAL TIMES - NOW A SECOND LETTER IT IS SPRING 2018. THE DESIRED OPTION IS FOR PASSENGERS IN FRONT SEAT NEEDING TO SIT IN BACK SEAT - DIDN'T SPEND ALL THIS MONEY, WAIT THIS LONG ONLY TO WAIT SO MORE - WHAT ARE OPTIONS TO GET THIS DONE SOONER SINCE WE HAVE ALREADY BEEN WAITING TWO YEARS.

PULLING OUT OF DRIVEWAY TO ENTER STREET STEERING LOCKED COULDNT TURN CAR LIGHT CAME ON AND IT READ POWER STEERING ASSIT.DEFAULT.

WHILE DRIVING TO WORK THIS MORNING ON THE HIGHWAY. THE POWER STEERING ASSIST AND THE ADVANCED TRACTION CONTROL FUNCTIONS BOTH ALARMED AND STOPPED WORKING. I WAS ABLE TO GET TO WORK, BUT NOW I CANNOT STEER AT ALL. BOTH WARNING LIGHTS ARE ILLUMINATED AND BOTH FUNCTIONS CONTINUE TO NOT WORK.

TL-CONTACT OWNS A 2010 MERCURY MILAN - --- CONTACT STATED POWER STEERING THAT WENT OUT - A FEW WEEKS AGO AGO - GOING 35 MPH WHEN STEERING FAILED ---CONTACT HAD CALLED FORD/MERCURY DEALERSHIP AND DEALERSHIP STATED 0 RECALLS ON VEHICLE .... 0 RECALLS ASSOCIATED WITH THIS VIN

"TAKATA RECALL" IN JULY 2016, I RECEIVED A RECALL NOTIFICATION FROM FORD ADVISING THAT THE AIR BAG INFLATORS WERE DEFECTIVE. I JUST RECEIVED ANOTHER LETTER FROM FORD DATED DECEMBER 2017 ADVISING THAT IT WAS UNSAFE FOR ANYONE TO OCCUPY THE FRONT PASSENGER SEAT UNTIL THE RECALL REVISION IS COMPLETE. I FIND THIS TO BE TOTALLY UNACCEPTABLE AS THIS IS OUR ONLY FAMILY CAR. I SUGGEST THAT THE FORD MOTOR COMPANY FURNISH REPLACEMENT CARS WITH WORKING AIR BAGS TO THOSE OF US AFFECTED, AT THEIR EXPENSE UNTIL THE PASSENGER AIR BAG IN MY CAR IS REPAIRED. SINCE WE ARE NOW BEING ADVISED THAT A FRONT PASSENGER INVOLVED IN A FRONT END COLLISION COULD BE FATALLY INJURED, WE HAVE LOST THE SAFE USE OF OUR CAR. PLEASE INVESTIGATE THIS MATTER AS SOON AS POSSIBLE. PLEASE SEE WARNING ON DECEMBER 2017 RECALL LETTER.

COOPER CS4 TOURING TIRES CONTINUED LOSS OF AIR PRESSURE ON ALL 4 TIRES. THESE TIRES HAVE BEEN DISMOUNTED AND REMOUNTED AT LEAST 3 TIMES TO RESEAL THE BEADS BUT AFTER A FEW MONTHS WILL START TO LEAK AIR. AIR LOSS IS APPROXIMATELY 3 PSI PER DAY. SIDE WALLS AND TREAD AREAS HAVE EXCESSIVE SURFACE CRACKING. ONE YEAR EARLIER ONE OF THE TIRES BLEW OUT AND WAS REPLACED WITH A COOPER CS5 TIRE BECAUSE THE CS4 WAS DISCONTINUED. THAT TIRE HOLDS AIR PERFECTLY. THIS IS A DANGEROUS PROBLEM AND HAS ALREADY LEAD TO A BLOW OUT.

THE BRAKE PEDAL HAD EXCESSIVE TRAVEL. WHEN PRESSURE WAS APPLIED TO SLOW THE VEHICLE, THE PEDAL WOULD NOT HOLD STEADY, BUT WOULD DRIFT TO THE FLOOR. THE VEHICLE WOULD SLOW DOWN AND STOP, BUT WHEN SLOWING FROM A RELATIVELY HIGH SPEED, IT WAS NECESSARY TO "PUMP" THE BRAKE PEDAL. ONE WOULD HAVE TO WONDER IF TOTAL BRAKE FAILURE WOULD EVENTUALLY OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. IT WAS IN THE SHOP FOR SEVERAL DAYS, AS NO REASON FOR THE PROBLEM COULD BE DETERMINED. EVENTUALLY THEY CONTACTED FORD FOR TECHNICAL ASSISTANCE IN DIAGNOSING THE PROBLEM. ACCORDING TO THEIR TESTS, THE PROBLEM WAS WITH THE HYDRAULIC CONTROL MODULE, WHICH WAS BYPASSING BRAKE FLUID INTERNALLY, AND IT WAS REPLACED. WHILE IT HAS ONLY BEEN A FEW DAYS SINCE THE REPAIR, THE BRAKE PERFORMANCE IS MUCH IMPROVED. I CHECKED ONLINE AND SEE THAT THERE HAVE BEEN PROBLEMS WITH FORD FUSIONS AND MERCURY MILANS HAVING BRAKE FAILURE. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT COULD RESULT IN INJURY OR DEATH. DRIVERS OF MY VEHICLE, EVEN AFTER REPAIR, ANTICIPATE POTENTIAL BRAKE PROBLEMS WHEN WE DRIVE.

THERE IS A RECALL ON THE AIRBAGS, IN CASE OF A CAR CRASH THEY WILL RUPTURE. I CALLED A FORD DEALER AND I WAS INFORMED THAT THEY ARE WAITING FOR THE REPLACEMENT MATERIAL. WHAT IF I GET IN A CAR ACCIDENT TODAY? HE SAID THAT THEY DON'T HAVE THIS REPLACEMENT MATERIAL THROUGHOUT THE COUNTRY. IT IS UNACCEPTABLE!