2010 MERCURY MILAN Complaints

I RECEIVED A RECALL NOTICE (15V-793) FROM FORD IN JANUARY 2016 ABOUT THE CANISTER PURGE VALVE, VAPOR CANISTER, GAS TANK, AND POWER CONTROL MODULE ON MY 2010 MERCURY MILAN. I TOOK IT TO THE FORD DEALER AND THEY DID AN ELECTRONIC TEST AND SAID IT WAS OK. ONE MONTH LATER THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID THE PROBLEM WAS THE PRIOR RECALLED CANISTER PURGE VALVE. TOOK IT BACK TO THE DEALER AND THEY DID THEIR ELECTRONIC TEST AGAIN AND SAID IT WAS THE GAS TANK FILL TUBE VALVE. FOUR DAYS LATER THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE CODES AGAIN SAID IT WAS THE CANISTER PURGE VALVE. THIS TIME THE DEALER DID AS I ASKED THEM AND MECHANICALLY CHECKED THE VALVE, AND DISCOVERED THAT IT AND THE VAPOR CANISTER HAD FAILED. HOWEVER, FORD WILL NOT COVER THE REPAIR. IS THIS ALLOWED? I WILL MAIL A LETTER WITH MORE DETAIL. AFTER RESEARCHING THE ISSUE, THIS PARTICULAR VALVE COMMONLY FAILED BY STICKING OPEN OR CLOSED AND THE ONLY WAY TO DETECT IT, WAS TO DO A MECHANICAL TEST BY TAKING THE HOSES OFF AND CHECKING FOR PRESSURE OR VACUUM. THE DEALER DID NOT PERFORM THE TEST PROPERLY. UPDATED 05/31/16.*JB

MY 2010 MERCURY MILAN PREMIER IS HAVING THE SAME LIGHTING PROBLEMS THAT I HAVE BEEN READING ABOUT. THE TAIL LIGHT LED'S ARE GOING OUT ONE BY ONE. MY SON THE POLICE OFFICER JUST POINTED THIS OUT TO ME. HE NOTICED THIS AFTER FOLLOWING ME HOME THE OTHER NIGHT. I AM READING THAT THIS IS AN EXPENSIVE REPAIR. IT IS THE LEFT TAIL LIGHT NOW, BUT I GUESS THE RIGHT WILL EVENTUALLY GO TOO. I ALSO HAD TO HAVE BOTH OF THE FRONT HEAD LIGHTS REPAIRED. MY LOCAL MECHANIC WAS ABLE TO DO THIS FOR ME AT A FAIRLY REASONABLE COST. AFTER I HAD TO HAVE THE EXPENSIVE LAMP BULBS REPLACED SEVERAL TIMES. A RECALL ON THE REAR LIGHTS WOULD BE GREATLY APPRECIATED.

"SERVICE POWER STEERING NOW" "SERVICE ADVANCE TRAC" LIGHTS APPEARED WHILE DRIVING AND NOTHING SEEMED TO BE WRONG AT THAT TIME AND THEN TURNED BACK OFF. TURNED CAR OFF AND PARKED FOR OVER AN HOUR. STARTED THE CAR THE LIGHTS FLASHED BACK ON AND THE POWER STEERING WENT OUT. THIS IS NOT COVERED UNDER A RECALL EVEN THOUGH THE 2011 MERCURY MILAN IS COVERED UNDER THE RECALL. CALLED FORD AND THEY SAID THE ONLY WAY TO EVEN HAVE THIS COVERED IS TO PAY A FEE FOR THE CAR TO BE DIAGNOSED UNDER THE RECALL AND HAVE IT SENT IN TO THE SPECIAL SERVICE SUPPORT CENTER. THEY MAY NOT COVER THE ISSUE, EVEN THOUGH ALL THE OTHER RELATED VEHICLES HAVE BEEN RECALLED FOR THIS SAME ISSUE. I AM STILL PAYING ON MY CAR AND SHOULD NOT HAVE TO FORK OVER $2000 FOR THIS TO BE REPAIRED WHEN OTHERS DON'T HAVE TO PAY A DIME FOR THE SAME EXACT THING.

AIR BAG LIGHT COMES ON INTERMITTENTLY ETHER WHILE DRIVING OR STATIONARY. NUMEROUS COMPLAINTS ON INTERNET ABOUT THIS PROBLEM. CAR HAS ONLY 15,522 MILES . HAD CAR IN FOR RECALL 15S34. TOLD THEM ABOUT AIR BAG LIGHT AND AT THAT TIME LIGHT WAS ON. THEY TOLD ME IT WAS OUT OF SAFETY EQUIPMENT WARRANTY. CONTACTED FORD THEY TOLD ME MY COMPLIANT WAS NOTED AND THAT I NEED NOT CONTACT NHTSA BECAUSE THEY WILL.

I WAS DRIVING MY 2010 MILAN ON THE HIGHWAY WHEN IT SUDDENLY LOST POWER, I WAS ABLE TO COAST OFF THE ROAD. AFTER TRYING FOR APPROXIMATELY 45 MIN I WAS ABLE TO START IT AND DRIVE IT HOME. ABOUT 2 WEEKS LATER IT DID THE SAME THING AS I WAS PULLING OUT OF A PARKING SPACE. BOTH TIMES I NARROWLY AVOIDED BEING REARENDED.

"SERVICE POWER STEERING" APPEARED ON DASHBOARD WHILE DRIVING. I HAD NOTICED THE CAR SEEMED TO BE PULLING TO THE RIGHT BUT POWER STEERING WAS WORKING. I THEN PARKED FOR AWHILE AND WHEN I RESTARTED THE CAR THE WARNING STATED "SERVICE POWER STEERING NOW" WITH ALSO A WARNING STATING "SERVICE ADVANCEDTRAC". NOW WHEN I TRIED TO DRIVE, THE POWER STEERING WAS COMPLETELY OUT. I WAS ABLE TO DRIVE IT HOME BUT IT IS NOT A CONDITION TO DRIVE WITH ON A REGULAR BASIS. I LOOKED ON THE INTERNET AND SAW THIS MODEL MILAN 2010 WAS SUBJECT TO RECALL FOR POWER STEERING FAILURE: FORD RECALLS NEARLY 423,000 VEHICLES FOR POWER STEERING PROBLEM. ASSOCIATED PRESS "IN OCTOBER, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BEGAN INVESTIGATING COMPLAINTS OF POWER-STEERING FAILURES ON THREE FORD MOTOR CO. MIDSIZE CAR MODELS. THE PROBE COVERED 938,000 FORD FUSION AND LINCOLN MKZ CARS FROM THE 2010 THROUGH 2012 MODEL YEARS, AS WELL AS THE 2010 AND 2011 MERCURY MILAN. ACCORDING TO A CLASS-ACTION LAWSUIT FILED IN JUNE ABOUT THE MATTER, THE PROBLEM COULD AFFECT MORE FORD MODELS, INCLUDING THE COMPACT FOCUS." HTTP://WWW.LATIMES.COM/BUSINESS/LA-FI-FORD-RECALL-20150527-STORY.HTML BUT WHEN I CALLED FORD AND GAVE MY VIN THEY SAID MY MODEL WASN'T COVERED. BUT AGAIN AFTER A WEB SEARCH I SAW NUMEROUS CONSUMER COMPLAINTS ABOUT THIS POTENTIALLY DANGEROUS PROBLEM ON THIS 2010 MILAN MODEL: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MILAN/2010/STEERING/STEERING.SHTML HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/MERCURY/MILAN/STEERING/PROBLEM.ASPX SO IF THE VERY SAME PROBLEM OCCURRED ON MY MODEL THAT OCCURRED ON OTHER MODELS THAT WERE COVERED, I THINK THIS MODEL YEAR OF THE MILAN SHOULD ALSO BE COVERED. I THINK IT IS NOTABLE IN THE LA TIMES ARTICLE IT SAID OTHER MODELS MAY BE EFFECTED. SO EVEN THOUGH THE 2010 MILAN WASN'T COVERED PREVIOUSLY, COMMON SENSE WILL PREVAIL AND IT WILL BE COVERED.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE SERVICE POWER STEERING AND THE SERVICE ADVANCETRAC WARNING LIGHTS BECAME ILLUMINATED. THEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

WHEN MY HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONSTANTLY ILLUMINATED. I READ THIS IS A COMMON PROBLEM WITH THE 2010'S. THERE NEEDS TO BE A RECALL

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 30 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE BEGAN TO DECELERATE AND THE CHECK ENGINE LIGHT AND THROTTLE BODY CONTROL LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,089.

POWER STEERING LIGHT CAME ON AND IMMEDIATELY POWER STEERING STOPPED. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE HIGHWAY.