2009 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 45 MPH WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP AND SLOWLY DECREASED IN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS INVALID.

THE VEHICLE WAS IN MOTION AND BEGINNING TO TURN LEFT. WHILE THE BRAKE PEDAL WAS BEING APPLIED, THE ABS ACTIVATED AND THE CAR DID NOT IMMEDIATELY SLOW, BUT SLOWED WITH ADDITIONAL PRESSURE ON THE BRAKE PEDAL SEVERAL FEET FROM WHERE IT SHOULD HAVE SLOWED BEFORE CONTINUING INTO THE LEFT TURN. SINCE THE INCIDENT, THE BRAKE PEDAL IS NOT AS FIRM WHEN THE BRAKES ARE APPLIED. BRAKE PEDAL IS SPONGY TO THE TOUCH. THE ABILITY TO STOP PRECISELY AT A PARTICULAR POINT WHILE DRIVING HAS BEEN SEVERELY DIMINISHED AND THE BRAKING DISTANCE HAS BEEN INCREASED. I BELIEVE INVESTIGATION EA18-002 DESCRIBES THE PROBLEM THAT I EXPERIENCED WHILE DRIVING THE 2009 MERCURY MILAN.

SOFT PEDAL RELATED TO THE ABS HYDRAULICS UNIT. FORD AND EVERYONE ELSE KNOWS THIS HAS BEEN AN ISSUE FOR MANY YEARS. SOMETIMES BRAKES GO OUT COMPLETELY THEN GO BACK TO NORMAL. FORD NEEDS TO BE HELD RESPONSIBLE AND NEEDS TO ISSUE A RECALL ALREADY. COME INVESTIGATE OUR CAR AND YOU WILL FIND YOU EVIDENCE PROVING THE SOFT PEDAL IS RELATED TO FORDS ABS NEGLIGENCE. THIS IS NOT MY ONLY COMPLAINT...

WHEN ATTEMPTING TO BRAKE, THE BRAKE PEDAL CAN GO ALL THE WAY TO THE FLOOR WITH LIMITED TO NO BRAKING..... SEEMS TO HAPPEN AFTER GOING OVER A SIGNIFICANT BUMP OR POTHOLE, AND IMMEDIATELY FOLLOWING WHEN THE ABS SYSTEM ENGAGES. (MEANING, AFTER ABS SYSTEM BRINGS THE CAR TO A STOP AND THEN RELEASING THE BRAKE PEDAL IT WILL THEN GO TO THE FLOOR WITHOUT BRAKING UNTIL THE SYSTEM RESETS ITSELF...

APPROX. 8 MONTHS AGO CAR DID NOT STOP AFTER APPLYING BRAKES.REPAIR APPROX. $650. NOW 8 MONTHS LATER CAR AGAIN GOES THRU INTERSECTION AFTER APPLYING BRAKES.THIS TIME $260 IN REPAIRS. BRAKES STILL SOFT AND I HAVE NO CONFIDENCE THAT CAR WILL SAFELY STOP WHEN NEEDED.

"TAKATA RECALL" HAVE RECEIVED MULTIPLE TIMES RECALL WARNINGS ABOUT THIS AIRBAG RECALL. I HAVE CALLED THE LOCAL FORD DEALER AT SARATOGA SPRINGS,NY AND THEY REPORTED THEY DO NOT HAVE PARTS TO REPLACE, ON BACK ORDER. WE HAVE CALLED MONTHS AGO ANOTHER DEALER WHO SAID THE SAME THING. WOULD LIKE TO KNOW IF THERE IS A TIME LIMIT ON THIS. WORRIED ABOUT DRIVING CAR.

DURING AN ABS ACTIVATION THE PEDAL WENT SPONGY AND THE BRAKE SYSTEM WAS INADEQUATE AFTERWARDS. THE FORD DEALER SAID A BRAKE FLUID BYPASS OCCURRED INSIDE OF THE HYDRAULIC CONTROL UNIT OF THE ABS SYSTEM. STATED THAT THEY HAD SEEN QUITE A LOT OF THAT PROB. AND STATED IT OUGHT TO BE INVESTIGATED. VERY DANGEROUS INADEQUATESTOPPING AND INCREASED STOPPING DISTANCE!

WHILE TRYING TO STOP ON SLUSHY/SLIPPERY ROADS OUR ANTI-LOCK BRAKES ENGAGED. AFTER THAT OUR BRAKE PEDAL WAS SOFT. IT WENT OVER HALF WAY TO THE FLOOR BEFORE WE COULD FEEL ANY PRESSURE ON THE BRAKES. THIS CAUSED OUR BRAKING DISTANCE TO INCREASE EVERY TIME WE APPLIED THE BRAKES. WE HAD THE HYDRAULIC CONTROL UNIT REPLACED ON/ ABOUT JANUARY 11,2019. ON APPROXIMATELY JANUARY 29TH, 2019 WE AGAIN HAD AN ISSUE ON SNOWY/SLUSHY ROADS. WE WERE ABLE TO AVOID AN ACCIDENT BUT THE BRAKES ARE AGAIN SOFT AND STOPPING DISTANCE HAS INCREASED. WE CAN NOT AFFORD TO KEEP REPLACING THIS PART ONLY TO HAVE IT GO BAD WITHIN A MONTH. IF THERE IS A KNOWN PROBLEM WITH THE BRAKING SYSTEM OR THIS PART WHY ISN'T FORD BEING MADE TO TAKE CARE OF IT? IF, AS THEY SAY, THE NEWER PARTS ARE MADE OF A DIFFERENT MATERIAL OR ARE COATED DIFFERENTLY THEY SHOULD BE REPLACING THE PART FOR CARS AFFECTED BY THIS PROBLEM. PLEASE LOOK INTO THIS PROBLEM WE ARE HAVING. IF YOU NEED ANY FURTHER DOCUMENTATION FROM US PLEASE CONTACT US.

BRAKE PEDAL OCCASIONALLY GOES TO FLOOR. IT HAPPENS WHEN VEHICLE IN MOTION, SOMETIMES WHEN TURNING OR WHEN HITTING A BUMP OR POTHOLE ON THE ROAD. IT OCCURRED 5-6 TIMES OVER THE LAST 6 MONTHS OR SO.

BRAKE PEDAL HAD 3/4 TRAVEL OR MORE CHANGE MODULE AND CONTROL ,TOLD OPERATING AS DESIGNED NEXT DAY PEDAL WENT ALL THE WAY THE FLOOR TOW BACK TO THE SHOP BLEED BRAKES TOLD OPERATING AS DESIGNED BRAKE HAS TO MUCH TRAVEL ,FRONT BRAKES LOCK UP ON ICE OR SNOW UNTIL STOP OR CLEAR PAVEMENT ,DON''T DRIVE ON THESE DAY