2010 MERCURY MILAN Complaints

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 188,000.

The contact's father-in-law owns a 2010 Mercury Milan. The contact stated that upon refueling the vehicle, her father-in-law noticed that fuel was leaking on the rear passenger side tire. The contact's husband then verified that fuel was leaking from the fuel tank. The vehicle was taken to the dealer, where it was diagnosed that the fuel tank was fractured and needed to be replaced. The dealer diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was taken for State Inspection, where it was diagnosed with evaporated emission system leak related to the canister purge valve. The contact's husband replaced the canister purge valve; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000

When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!

While driving the power steering failed and the qheel wouldn't turn at all. Luckily I was in my neighborhood.

2010 MERCURY MILAN. CONSUMER WRITES IN REGARD TO DRIVERS SIDE AIRBAG SAFETY RECALL.

The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal only responded after being depressed further down to the floorboard. There was no warning light illuminated. The vehicle was taken to the used car dealer where the brake line was bled; however, the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as the VIN was not included. The failure mileage was approximately 165,900.

The contact owns a 2010 Mercury Milan. The contact stated while driving at an undisclosed speed, the A/C fan was turned off and failed to turn back on. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the HVAC blower motor had failed and needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 170,000.

Power Steering Control Module Difficulty steering, loss of control No No No, 10/20/22

I was driving to the store, luckily only going 30mph. Suddenly the power steering stopped working, the message center displayed "service power steering now" and "service advancetrac" along with an illuminated light on the dash. I've looked into the issue and there is no recall for 2010 models. Only 2011. Knowing my way around cars, I've looked into purchasing a new steering rack and installing it but new they are $1000 or more. This issue needs to be resolved with a recall. Things could have gone a lot different if I was on the highway and this happened.