2010 MERCURY MILAN Complaints

ELECTRONIC THROTTLE BODY FAILED AS I WAS DRIVING ON THE INTERSTATE. CAR LOST ALL THROTTLE CONTROL, IDLED DOWN TO 1000 RPM, AND RAPIDLY DECELERATED IN HEAVY INTERSTATE TRAFFIC. HAD TO PULL OVER IMMEDIATELY. *TR

I WAS ON FL TURNPIKE AT 70 MPH,TRAFFIC VERY HEAVY .I LOST POWER AND HAD TO COAST TO THE SHOULDER FROM LEFT LANE . ALMOST GOT RAN OVER ,BUT THANK GOD I DIDN'T .I CUT THE MOTOR OFF.RESTARTED IT .I GOT MY SPEED UP TO 70MPH .IT SURGED A FEW TIMES .RAN OK TOO HOME . THIS COULD BE A LIFE OR DEATH THING . I WONDER IF ANYONE HAS BEEN HURT BECAUSE OF THIS . I WILL CALL FORD TODAY AND GET IT FIXED . *TR

THROTTLE BODY DEFECT -- THE PROBLEM BEGAN JULY 14 AND HAPPENED SEVERAL TIMES. IT WAS FINALLY FIXED BY JULY 31. THE VEHICLE BEGAN TO LOSE POWER, MOSTLY AFTER STOPPING AT AN INTERSECTION AND MAKING A TURN TO THE RIGHT OR LEFT. IT HAPPENED ONCE WHILE DRIVING STRAIGHT AND SLOWING DOWN FOR A SCHOOL ZONE. IN MOST CASES, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN OFF THE CAR, AND RESTART. THE WRENCH LIGHT CAME ON IN EACH INCIDENT. THANKFULLY, I DID NOT HAVE TO GO ONTO A HIGHWAY BEFORE I WAS ABLE TO GET THE CAR TO THE DEALER FOR REPAIR. AFTER THEY FIGURED OUT WHAT WAS WRONG, IT TOOK ABOUT 2 WEEKS TO GET THE PART. IT WAS VERY FRIGHTENING FOR THE CAR TO STOP IN THE MIDDLE OF AN INTERSECTION, ESPECIALLY WHEN TURNING LEFT! THIS IS A POTENTIALLY VERY DANGEROUS DEFECT, AND THESE CARS SHOULD BE RECALLED SO THAT THE COMPANY IS RESPONSIBLE FOR THE REPAIR. MOST OF MY DRIVING IS DONE AT VILLAGE SPEED LIMITS OF 25 TO 30 MPH. EVEN AT THOSE SPEEDS, IT IS VERY FRIGHTENING FOR THE CAR TO SUDDENLY STOP IN THE MIDDLE OF AN INTERSECTION. I AM STILL VERY HESITANT TO TAKE THE CAR OUT ON THE HIGHWAY. EVEN AFTER REPAIR, IT SOMETIMES FEELS LIKE IT HESITATES AND MIGHT LOSE POWER. *TR

I WAS PASSING ANOTHER CAR. I BEGAN TO INCREASE MY SPEED. THE READING OF MY SPEEDOMETER BEGAN TO DECREASE & MY CAR BEGAN TO STOP PULLING, AS IF IT HAD LOST ITS ENERGY. I PULLED OVER TO SIDE OF ROAD. PRESSED ON THE GAS PEDAL TO IDLE UP CAR. NOTHING HAPPENED. TURNED CAR OFF & BACK ON. CAR BEGAN TO DRIVE NORMAL FOR ABOUT 5 DAYS. THEN IT HAPPENED TWO MORE TIMES IN ONE DAY. NEXT, I TOOK IT TO A FORD DEALERSHIP. THEY STATED IT WOULD TAKE ABOUT $520 TO REPAIR. I THOUGHT MY PLATINUM WARRANTY WOULD COVER THIS BUT, UNFORTUNATELY I WAS TOLD IT WOULDN'T. I JUST PURCHASE THIS CAR IN FEB 2013. TODAY'S DATE IS AUGUST 16,2013. ...NOT A HAPPY CUSTOMER!!!! *TR

FIRST INCIDENT CAR KILLED TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST 7 TIMES, THE LAST TIME ON THE FREEWAY AT 65 MILES PER HOUR DURING RUSH HOUR. IT WAS ONLY WITH THE HELP OF TWO HIGHWAY HELPERS WHO BLOCKED LANES ON THE FREEWAY WAS I ABLE TO EXIT SAFELY. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND NO CODES WERE FOUND. THEY WERE UNABLE TO IDENTIFY AND FIX THE PROBLEM SO SUGGESTED JUST TAKING THE CAR AND SEE IF IT HAPPENS AGAIN. IN OTHER WORDS, EVEN THOUGH THE CAR HAS STALLED AT LEAST 7 TIMES, TAKE IT OUT ON THE FREEWAY AGAIN AND HOPE FOR THE BEST. I ADVISED FORD THAT WAS NOT ACCEPTABLE AND REFERENCED THE NHTSA ACTION NUMBER PE13003. I HAVE REQUESTED THEY REPLACE THE ELECTRONIC THROTTLE BODY AS THE CAR IS NOT SAFE TO DRIVE. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND STALLED WITH THE ILLUMINATION OF THE MAINTENANCE LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

#1:SHORTLY AFTER PURCHASING THE MILAN THE CAR BEGAN TO JUST SHUT DOWN WHILE I WAS DRIVING. I WOULD HAVE TO COAST TO THE SIDE OF THE ROAD, WAIT A FEW MINUTES & THEN IT WOULD RESTART. I AGAIN HAD IT TAKEN TO THE SERVICE CENTER AND THEY HAD TO REPLACE THE THROTTLE BODY. NOW I AM HAVING THIS SAME PROBLEM AGAIN. THIS PROBLEM HAS BEGAN AGAIN. I AGAIN TOOK IT TO THE SERVICE CENTER & THEY COULDN'T FIX ANYTHING BECAUSE THEY SAID THAT THEY COULDN'T GET THE CAR TO MIMIC THE PROBLEM.I HAVE 2 YOUNG CHILDREN AND DURING ONE OF THE FAILURES I WAS TRAVELING ON A RURAL COUNTRY ROAD WITH NOWHERE TO PULL OFF DUE TO STONE MOUNTAINS ON EACH SIDE OF THE ROAD. I HAD TO WAIT IN THE MIDDLE OF THE ROAD A FEW MINUTES UNTIL THE CAR WOULD COOPERATE AND START AGAIN. THIS A SERIOUS SAFETY ISSUE. WE ALL COULD'VE BEEN KILLED AND NOBODY WOULD EVER BE ABLE TO FIGURE OUT WHAT HAPPENED BECAUSE ACCORDING TO THESE TECHNICIANS THE CAR IS FINE. IT NEEDS TO BE KNOWN THAT THE CAR IS NOT FINE AND IS DANGEROUS TO THE DRIVERS AND OTHER INDIVIDUALS ON THE ROAD ALONGSIDE THESE CARS. #2:ALSO, SHORTLY AFTER PURCHASING THE MILAN I WAS HAVING TROUBLE GETTING IT STARTED IN THE MORNING. THE CAR WOULD SIMPLY NOT START, WOULDN'T EVEN TRY TO TURN OVER, THE MESSAGE BOARD WOULD SAY SERVICE ADVANCE TRAC THE OTHER ELECTRICAL COMPONENTS IN THE CAR WORKED FINE, THE CAR COULDN'T BE "JUMPED" EITHER. AFTER A FEW HOURS IT WOULD START UP FINE. TOOK THE CAR TO THE SERVICE CENTER AND THEY REPROGRAMMED THE KEYS AND NOW A YEAR LATER I AM HAVING THE SAME PROBLEM. SINCE THE CENTER STATES THEY CANNOT GET THE CAR TO MIMIC THIS PROBLEM WHEN THE CAR IS AT THE CENTER THEY HAVEN'T FIXED ANYTHING. AT LEAST ONCE A WEEK I HAVE THIS HAPPEN AND HAVE TO USE AN ALTERNATE MEANS OF TRANSPORTATION. MY CAR NOW HAS 38,000 MILES ON IT BUT THESE PROBLEMS HAVE BEEN HAPPENING SINCE ABOUT 24000. HELP FORD ADOPT SOME OF THE ASPECTS OF "OUR CREDO VALUES" BY J&J! *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR

FIRST TIME THE ENGINE QUIT TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST FIVE TIMES, THE LAST ONE ON A FREEWAY AT 60 MILES PER HOUR DURING RUSH HOUR. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND COULD FIND NO PROBLEMS, NO CODES. THEY DID FIND THE BATTERY CABLES WERE A LITTLE LOOSE AND TIGHTENED THEM. THEY ADVISED DRIVING THE CAR AND SEEING IF IT HAPPENED AGAIN. I AM TALKING TO THE DEALERSHIP ABOUT THIS AS THERE CLEARLY IS A PROBLEM AND DRIVING IT WITHOUT A REPAIR ONLY SETS A POTENTIALLY DANGEROUS SITUATION WHEN THE CAR STALLS AGAIN. *TR

FIRST BRAKE LIGHT AND TAIL LIGHT ON DRIVERS SIDE LIGHT UP ONCE IN AWHILE DID NOT KNOW WAS OUT TILL FRIEND TOLD ME , COST TO REPAIR LED LIGHT IS $400 FOR PART HAVE NOT REPAIRED YET, WHILE DRIVING AT ANY SPEED CAR WILL SHUT DOWN TO LIMP MODE ,DEALER STATED $550 TO REPAIR AND REPLACE THROTTLE BODY , BOTH ARE SERIOUS SAFETY ITEMS THAT COULD RESULT IN BEING REAR ENDED, OUT OF WARRANTY SO ORDERING A THROTTLE BODY AND REPLACE BY OURSELVES FOR IT STALLS OUT CONTINUOUSLY , RECALL SHOULD BE ORDERED ON BOTH THE TAIL LIGHT ASSEMBLIES AND THE THROTTLE BODY AS BOTH ARE A COMMON PROBLEM ON THESE VEHICLES. *TR