2010 MERCURY MILAN Complaints

I WORK FOR THE DRUG ENFORCEMENT ADMINISTRATION AND MY OFFICIAL GOVERNMENT VEHICLE A 2010 FORD MERCURY MILAN STALLED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 TO 65 PER HOUR. THE CAR STALLED AND I HAD TO PULL OVER. I TOOK THE VEHICLE TO THE MECHANIC AND WAS ADVISED THAT THERE IS A PROBLEM WITH THE THROTTLE BODY WHICH CAUSES THE VEHICLE TO STALL. THE PART IS ON BACK ORDER WITH FORD AND A INTERNET SEARCH FOR THIS PROBLEM IS PRETTY WIDE SPREAD. THE STALLING OF A VEHICLE TRAVELING ON THE HIGHWAY IS A SERIOUS HAZARD TO THE PUBLIC. I DON'T KNOW IF THIS PROBLEM HAS BEEN ADDRESSED WITH THE FORD MOTOR COMPANY. *TR

MULTIPLE TIMES & VARIATIONS, BUT ALWAYS W/THE SAME RESULT. AT ANY GIVEN MOMENT, WRENCH LIGHT WOULD COME ON & VEHICLE WOULD LOSE ALL ACCELERATION ABILITY WHILE IT SURGED/IDLED VERY ROUGHLY. EACH TIME, I PULLED VEHICLE OFF ROAD TO THE BEST OF MY ABILITY, PUT IT IN PARK (WOULD THEN IDLE ROUGH, BUT SURGE LESS). TURNED VEHICLE OFF, WAITED 5-10MIN, RESTARTED & VEHICLE WOULD FUNCTION CLOSE TO NORMALLY (MINIMAL SMALL SURGES WHILE DRIVING). WHILE VEH WAS MALFUNCTIONING, I COULD HOLD GASOLINE PEDAL TO THE FLOOR W/NO RESPONSE. COULD NOT MANUALLY SHIFT (I HAVE AN AUTOMATIC SHIFTABLE) PAST 2ND GEAR & VEH WOULD NOT PROGRESS FORWARD - EXCEPT IF THE ENGINE SURGED. THIS PROBLEM HAPPENED MORE, WITH LESS TIME BETWEEN FAILINGS AS THE DAY PROGRESSED UNTIL I COULD FINALLY GET TO A POPULATED AREA/SMALL TOWN. IT IS ALSO WORTH MENTIONING, BOTH MECHANICS THAT CHECKED MY VEHICLE FOR ME COULD NOT FIND ANY "HISTORY" IN MY CODES. HOWEVER, THE FIRST FORD DEALERSHIP WAS ABLE TO DO A SPECIAL CHECK THAT FOUND A "THROTTLE BODY FAILURE". THEY CLEANED THE THROTTLE BODY (PARTS ARE BACK ORDERED TILL 9/24/13) & SENT ME ON MY WAY HOPING THAT WOULD FIX THE PROBLEM. IT DID NOT, SO I STOPPED AT THE VERY NEXT TOWN AFTER IT HAPPENED AGAIN & LEFT MY MERCURY MILAN WITH A FORD DEALERSHIP. EACH TIME THIS HAPPENED IT WAS REALLY QUITE SCARY AS TRAFFIC AROUND ME HAD NO IDEA I WAS ABOUT TO HAVE CATASTROPHIC FAILURE. THANKFULLY ALL DRIVERS INVOLVED WERE QUICK ENOUGH TO AVOID REAR ENDING ME. *TR

WHILE DRIVING ON EXPRESSWAY THE THROTTLE STARTED DROPPING DOWN TO IDLE SPEED AND THE ACCELERATOR STOPPED WORKING AND THE POWER STEERING WAS GONE ONLY MANUAL STEERING LEFT. THE VEHICLE LOST POWER AND STARTED COASTING. PULLED OVER AND STOPPED SHUT OFF THE ENGINE RESTARTED AND THE CAR STARTED UP AND RAN NORMALLY FOR 10 MILES THAN IT DID IT AGAIN. *TR

THE FIRST INCIDENT OCCURRED WHILE TRAVELING ON A HIGHWAY GOING ALMOST 60 MPH WHEN THE CRUISE CONTROL STOPPED AND THE CAR SLOWED AND WHEN YOU PUSHED THE GAS PETAL IT DID NOTHING. WE SLOWED AND TRIED TO PULL TO THE SIDE OF THE ROAD, AS THE CAR WAS ALMOST TO A STOP IT STARTED JERKING AND SPUTTERING ALMOST DYING. WE PUT IT IN PARK AND TURNED THE ENGINE OFF. WE TURNED THE ENGINE BACK ON AND IT STARTED JUST FINE THEN THIS SAME THING CONTINUED TO HAPPEN EVERY FEW MILES. CHECK ENGINE LIGHT WAS ON SO WE TOOK IT IN TO HAVE A COMPUTER HOOKED UP TO SEE WHAT WAS WRONG BUT THE CHECK ENGINE LIGHT HAD TURNED OFF SO THEY WERE UNSURE. THE PROBLEM SEEMED TO JUST GO AWAY FOR ABOUT A WEEK AND THEN IT HAPPENED AGAIN AND WE GOT IT IN AND HOOKED UP TO A COMPUTER AND GOT THE CODES WHICH WE WERE INFORMED MEANT WE NEEDED THE THROTTLE BODY REPLACED AND IT WAS A COMMON PROBLEM WITH THESE CARS AND TO CONTACT A FORD DEALER. SINCE THIS LAST INCIDENT IT HAS HAPPENED MULTIPLE TIMES CAUSING US TO NOT BE ABLE TO DRIVE THE CAR EVEN A FEW BLOCKS WITHOUT IT HAPPENING 3-4 TIMES. WE ARE NOW WITHOUT A VEHICLE AS IT IS NOT ONLY UNSAFE TO DRIVE BUT VERY INCONVENIENT TO HAVE TO STOP AND GO A MILLION TIMES TO MAKE A SHORT DRIVE. THIS IS RIDICULOUS AND FROM ALL I HAVE RESEARCHED IT A HUGE PROBLEM FOR MANY OWNERS OF THESE AND SIMILAR CARS! THIS IS DANGEROUS AND SHOULD BE RECALLED AND THOSE WITH ISSUES SHOULD NOT BE RESPONSIBLE FOR MAKING THESE REPAIRS! *TR

DRIVING DOWN HIGHWAY CAR WENT INTO LIMP MODE. HAD TO PULL OVER RESTART CAR. WAS GOOD FOR A WHILE NOW ITS DOING IT 2-3 TIMES JUST DRIVING A COUPLE MILES. IF CAR IS LEFT IDLING SOMETIMES IT JUST DIES ON ITS OWN. TROUBLE CODE P2111 COMES UP. WANTED TO CHANGE THE THROTTLE BODY BUT THEY ARE ON NATIONAL BACK ORDER. *TR

DRIVING ON THE INTERSTATE AT ABOUT 70 MPH, THE ENGINE LOST POWER AND WOULD NOT ACCELERATE. THE WRENCH LIGHT CAME ON. I WAS ABLE TO PULL OVER ON THE SHOULDER, ALTHOUGH THERE WERE A COUPLE CLOSE CALLS SINCE IT WAS RUSH HOUR. THE ENGINE STUTTERED SOME BUT DID NOT DIE, EVEN THOUGH I COULD NOT ACCELERATE OR GO FASTER THAN 3MPH OR SO. I TURNED THE CAR OFF, WAITED ABOUT 20 SECONDS, THEN TURNED IT BACK ON. WHEN TURNING IT BACK ON, IT TOOK LONGER THAN USUAL TO TURN OVER, BUT STARTED, AND THE WRENCH LIGHT DID NOT COME BACK ON. I CONTINUED MY DRIVE HOME LIKE NORMAL AND THERE WERE NO PROBLEMS. I WENT OUT THE SAME EVENING ON A 15 MINUTE DRIVE, AND THE SAME INCIDENT HAPPENED TWICE. ONCE WHEN STOPPED AT A STOPLIGHT, ONCE GOING 30MPH. AFTER I MADE IT TO MY DESTINATION, AND TRIED GOING HOME ABOUT 1.5 HOURS LATER, ON THE SAME 15 MINUTE DRIVE, I HAD NO PROBLEMS. I'M TOLD ITS THROTTLE BODY ISSUE, WHICH IS VERY COMMON IN 2010 MERCURY MILANS. IT IS VERY DANGEROUS TO LOSE POWER, ESPECIALLY WHEN IT SEEMS TO HAPPEN AT RANDOM TIMES. I HOPE THERE IS A RECALL SOON SO I CAN GET MY MONEY BACK ON REPAIRS SINCE THIS IS OBVIOUSLY A DEFECT. *TR

BRAKE LIGHTS WILL NOT OPERATE WHEN HEAD LIGHTS ARE ON. THIS PROBLEM COULD HAVE BEEN DEFECTIVE WHEN CAR WAS PURCHASED. MY DAD IS 86 YEARS OLD AND BOUGHT THE CAR NEW AS DEALER DEMO IN 02/ 2013. HES WAS NOTIFIED THAT HIS BRAKES WERE NOT WORKING AND WHEN HE RETURNED THE VEHICLE FORD WOULD NOT HONOR THE PROBLEM, I HAVE INVESTIGATED THIS PROBLEM ON THE INTERNET AND THERE ARE NUMEROUS COMPLAINTS WITH THIS YEAR MODEL.MY DAD COULD HAVE BEEN SERIOUSLY HURT IF NOT NOTIFIED BYE A PERSON FOLLOWING HIM.THIS COST HIM APPROXOMITLY 1000.00 DOLLARS TO FIX I FEEL FORD SHOULD RECALL THESE DO TO THIS PROBLEM.

PULLING ON TO A BUSY STREET THE VEHICLE LOST ALL POWER. WE WERE NEARLY REAR ENDED AND HAD TO DEAL WITH AN AGITATED DRIVER. THE VEHICLE WOULD IDLE BUT HAD NO POWER. THIS ALLOWED US TO MOVE TO THE SIDE OF THE ROAD. AFTER A PERIOD OF THE TIME THE VEHICLE WAS RESTARTED AND PERFORMED NORMALLY. ALTHOUGH THIS PROBLEM HAPPENED REPEATEDLY BEFORE WE MADE IT HOME. AUTOSERV, 40 E MAIN ST., TILTON NH CONFIRMED THAT IS WAS A DEFECTIVE THROTTLE BODY. CONTACT WITH THE FORD REGIONAL REP. SHOWED THAT OF THE 3 YEAR / 30,000 MILE BUMPER TO BUMPER THIS VEHICLE HAD 22,000 MILES AND 3 YEARS AND 2 WEEKS. THUS THERE WAS NO FORD RESTITUTION. PERSONALLY, WITH MY EXPERIENCE ABOVE, I BELIEVE THIS IS A VERY SERIOUS SAFETY CONCERN. *TR

DRIVING ON HIGHWAY WHEN I WAS NO LONGER ABLE ACCELERATE IN MY 2010 MERCURY MILAN. THE CAR BEGAN TO JERK AND THE THROTTLE CONTROL/TRANSMISSION LIGHT CAME ON. I TURNED CAR OFF AND ON AND THEN COULD DRIVE A FEW MORE MILES WHEN IT REPEATED THE SCENARIO ABOVE. I WAS ABLE TO DRIVE IT TO DEALERSHIP. IT DID THAT A TOTAL OF 6 TIMES ON THE WAY TO DEALERSHIP AND EVENTUALLY BOTH THE THROTTLE CONTROL & THE SERVICE ENGINE SOON LIGHT WAS ON. DEALERSHIP FIXED MY CAR, REPLACING THE THROTTLE BODY BUT CHARGED ME SAYING THE PROBLEM WAS NOT UNDER ANY WARRANTY. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE RESUMED NORMALLY UPON RESTARTING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE ELECTRONIC THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 8/19/13 *CN