2010 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *TR

THIS VEHICLE IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS. I WAS INFORMED THAT MY LEFT REAR BRAKE LIGHT WAS BARELY OPERABLE, SO I WENT TO THE CLOSEST AUTHORIZED FORD DEALER TO HAVE THE SITUATION REMEDIED. THE REAR TAIL LIGHT ASSEMBLY ON THESE CARS IS A NON-REPAIRABLE SEALED ASSEMBLY, AND ANY MALFUNCTION OF THE LED'S REQUIRES THE WHOLE TAIL LIGHT ASSEMBLY TO BE REPLACED, AT A COST OF $465. THIS COST IS OUTRAGEOUS, AND HOW MANY PEOPLE WILL SIMPLY ELECT TO NOT REPLACE AN INOPERATIVE LED TAIL LIGHT OR BRAKE LIGHT ASSEMBLY? OR WHAT HAPPENS WHEN FORD CEASES TO SUPPLY THE PROPRIETARY ASSEMBLIES, AND OWNERS ARE FACED WITH JUNKING THEIR VEHICLES SIMPLY BECAUSE OF BURNT OUT TAIL LIGHT ASSEMBLIES? I AM FRUSTRATED THAT "PROGRESS" HAS TAKEN US FROM THE SIMPLE 59 CENT INCANDESCENT TAIL LIGHT OR TURN SIGNAL/BRAKE LIGHT BULB, SO AN OVER-ENGINEERED LED ASSEMBLY THAT IS PROHIBITIVELY COSTLY TO REPAIR OR REPLACE. I BELIEVE A RETROFIT TAIL LIGHT ASSEMBLY IS NEEDED, EITHER WITH SERVICEABLE LED'S, OR CONVENTIONAL INCANDESCENT BULBS. *TR

I WAS DRIVING TO WORK WHEN MY 2010 MERCURY MILAN LOST POWER. FIRST THE ENGINE BEGAN MISSING AND RUNNING ROUGH, AND THEN THE ENGINE STALLED AND THE RPM DROPPED TO IDLE SPEED (IDLING ROUGH). THE ENGINE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL. NO THROTTLE WAS PRESENT. THE ENGINE CONTINUED TO IDLE (BUT IT WAS A ROUGH IDLE). THE WRENCH LIGHT ON THE DASHBOARD CAME ON. I STEERED THE CAR TO THE SHOULDER AND TURNED THE IGNITION OFF. AFTER WAITING A MINUTE OR SO, I RESTARTED THE ENGINE, AND IT STARTED ALMOST NORMALLY (IT TOOK A FEW MORE CRANKS OF THE STARTING MOTOR FOR THE ENGINE TO START). THEN I DROVE TO WORK AND ASIDE FOR SEEMING TO MISS FROM TIME TO TIME, THE ENGINE RAN NORMALLY. THERE WAS NO WRENCH LIGHT VISIBLE ON THE DASHBOARD. HOWEVER, THAT AFTERNOON, ON THE WAY HOME FROM WORK, THE PROBLEM HAPPENED AGAIN AS DESCRIBED ABOVE. THE ENGINE SEEMED TO BE RUNNING NORMALLY, THEN STARTED MISSING, AND STALLED. THE 'WRENCH LIGHT' CAME ON. I PULLED OFF THE ROAD, TURNED THE ENGINE OFF, WAITED A FEW MINUTES, AND THEN RE-STARTED THE ENGINE. THERE WAS NO 'WRENCH LIGHT' AND THE ENGINE APPEARED TO RUN NORMALLY. THIS SERIES OF EVENTS HAPPENED THREE MORE TIMES BEFORE I WAS ABLE TO GET THE CAR HOME AND PARK IT IN THE DRIVEWAY. THIS ISSUE HAPPENED ON JULY 9, 2013. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE ELECTRONIC THROTTLE BODY HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. LOSING POWER AS DESCRIBED ABOVE WHILE DRIVING IN TRAFFIC IS EXTREMELY DANGEROUS. *TR

BOTH LED TAILLIGHT ON MY 2010 MERCURY MILAN DO NOT WORK. I AM TOLD THAT BECAUSE IT IS A SEALED UNIT AND THAT IT MAY NOT BE THE BULBS, IT COULD BE THE CONTROL MODULE IN THE LENSES. I THOUGHT THAT GOING TO LED LIGHTS THEY WERE TO LAST LONGER THAT THE OLD SYSTEM AND SHOULD HAVE LASTED FOR THE LIFE OF THE CAR. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESS. WHY WOULD BOTH GO OUT AT THE SAME TIME. NOTE THE THIRD BRAKE LIGHT WORKS AND I AM TOLD IS ON THE SAME FUSE AS THE TAILLIGHTS. THE COST TO REPLACE THESE IS AROUND $400.00 EACH AND THE ONLY PLACE TO GET IT IS A FORD DEALER. *TR

I HAD JUST PULLED OUT OF MY DRIVEWAY THIS MORNING AND BEGAN TO ACCELERATE, UP TO ABOUT 20 MPH, WHEN ALL OF A SUDDEN I LOST TOTAL POWER. I LOOKED DOWN AT THE DASH WHILE STEERING THE VEHICLE OVER TO THE SIDE OF THE STREET, AND NOTICED THE "WRENCH" LIGHT WAS LIT UP. I IMMEDIATELY SHUT THE CAR OFF, AND GOT OUT MY MANUAL. THE MANUAL SAID THE LIGHT INDICATED A TRANSMISSION/POWER TRAIN/AWD ISSUE. I THOUGHT I WOULD ATTEMPT TO START THE CAR AGAIN, AND SEE WHAT IT WOULD DO. I RESTARTED THE VEHICLE, AND THE WRENCH LIGHT WAS NO LONGER WENT, AND I HAD POWER WHEN I PUT IT IN GEAR. I TOOK MY CHANCES, AND WENT AHEAD AND DROVE IT WORK, HOPING IT WAS JUST A FLUKE, BUT DECIDED I WOULD INVESTIGATE TO SEE IF OTHERS HAD EXPERIENCED THE SAME ISSUE. I CAME ACROSS THE ENTIRE LISTING OF OTHERS WHO WERE EXPERIENCING THIS ISSUE SO THOUGHT I BETTER IMMEDIATELY GET IT TO THE DEALER AND PUT ON DIAGNOSTICS. I EXPLAINED TO THEM WHAT I THOUGHT THE ISSUE MIGHT BE, THE THROTTLE BODY PROBLEM I HAD READ ABOUT. THEY PUT IT ON DIAGNOSTICS, BUT THE ONLY CODE WHICH CAME UP WAS A P0456, SAYING I NEEDED TO REPLACE A VALVE--THIS CODE IS INDICATED BY THE "SERVICE ENGINE" LIGHT, AND NOT THE "WRENCH". HE SAID THEY COULD FIND NO CODES FOR THE "WRENCH" LIGHT. I TOLD HIM THAT WAS STRANGE, BECAUSE THE WRENCH LIGHT CAME ON WHEN I LOST POWER. HE TOLD ME THE P0456 COULD MAKE THE CAR HAVE THE SAME TYPES OF ISSUES. I TOLD HIM I HAD BEEN DRIVING WITH THE P0456 CODE FOR AN EXTENDED PERIOD OF TIME, AND IT HAD NEVER AFFECTED THE PERFORMANCE OF THE VEHICLE, SO I DIDN'T UNDERSTAND WHY IT WOULD DO IT NOW. I FEEL LIKE THIS IS THE SAME TYPE OF ISSUES OTHERS ARE EXPERIENCING, BUT THE SERVICE MANAGER TOLD ME PREVIOUSLY WHEN THEY SAW THE THROTTLE BODY ISSUE, THERE WAS ALWAYS A CODE. NOT SURE WHY THERE IS NO CODE SHOWING UP, BUT THAT ALSO SEEMS TO BE COMMON. GUESS I WILL TAKE MY CHANCES DRIVING AT THIS POINT. *TR

I'M 86 YRS OLD AND PURCHASED A 2010 MERCURY MILAN IN FEB.2013. THIS WAS A DEALER DEMO CAR WITH 13000 MILES ON IT. 2 MONTHS LATER SOMEONE WHO WAS FOLLOWING ME AT NIGHT PULLED ME OVER TO TELL ME MY BRAKE LIGHTS DIDN'T WORK. I DID SOME INVESTIGATIONS ON LINE AND FOUND OUT THAT MODEL OF CAR HAS MANY PROBLEMS WITH THE BRAKE LIGHTS NOT WORKING WHEN THE HEAD LIGHTS ARE ON. THEY WORK WHEN HEADLIGHTS ARE OFF. FORD WOULD NOT CORRECT THIS PROBLEM AND I HAD TO PAY $1000.00 FOR REPAIRS. AS I SEEN ONLINE IM NOT THE ONLY ONE WITH THIS PROBLEM, THERE ARE MANY OTHERS. I FEEL FORD IS WAITING FOR SOMEONE TO BE KILLED BEFORE THEY'LL DO ANYTHING ABOUT THIS PROBLEM! I WAS VERY FORTUNATE NOT TO BE HURT DO TO THEIR FAULTY EQUIPMENT. *TR

WHILE DRIVING AT 50-60 MPH THE CAR WOULD START TO SLOW AND THEN THERE WOULD BE NO THROTTLE RESPONSE, THIS HAPPENED 4 TIMES IN 40 MILES, AND LUCKILY I WAS ABLE TO PULL OF THE ROAD WITH NO PROBLEMS. AFTER THE CAR SAT FOR 5-10 MINUTES I WAS ABLE TO GET IT GOING AND THEN ABOUT 10 MILES LATER IT WOULD HAPPEN AGAIN. GOT IT TO A FORD DEALER AND FOUND OUT IT IS A BAD THROTTLE BODY. THIS PART IS ON NATIONAL BACK ORDER WITH NO IDEA WHEN AVAILABLE. HAD TO RENT A CAR TO GET HOME THAT DAY AT A COST OF $200. *TR

I WAS DRIVING TO WORK WITH THE CRUISE CONTROL SET AT 55MPH. THE CAR SUDDENLY LOST POWER AND THROTTLE RESPONSE. THERE WAS A WRENCH WARNING LIGHT LIT UP ON THE INSTRUMENT PANEL. HAD NO CHOICE BUT TO PULL THE CAR OVER TO THE SHOULDER. I TURNED OFF THE CAR AND RESTARTED IT. THE WRENCH LIGHT DISAPPEARED AND I HAD THROTTLE RESPONSE. I DROVE IT 3 MORE MILES DOWN THE HIGHWAY AND THE CAR DID IT AGAIN. I PULLED TO AN OFF RAMP AND TOOK THE CAR BY CITY STREETS BACK HOME. I LATER TOOK THE CAR TO MY FATHERS SHOP WHERE THEY HOOKED UP A HANDHELD 'SCANNER' TO IT AND WAS UNABLE TO PULL THE WRENCH LIGHT CODE. I TOOLED THE CAR BACK HOME AND PARKED IT AND STARTED DRIVING MY TRUCK. I HAD MY MECHANIC BUDDY BRING HIS MAC TOOL SCANNER TO MY HOUSE AND WE HOOKED IT TO THE CAR AND HE WAS UNABLE TO PULL THE CODE. SO WE DROVE THE CAR WITH THE SCANNER HOOKED UP AND WAITED FOR THE CAR TO ACT UP AGAIN. IT ACTED UP AGAIN ON THE HIGHWAY. WE PULLED OVER AND GOT A CODE SAYING THE "TAC IS STUCK OPEN". I BELIEVE IT TO BE A BAD THROTTLE BODY ASSEMBLY. I RESEARCHED THIS ON GOOGLE. *TR

COMMUTING HOME FROM WORK THE GAS PEDAL BECAME UNRESPONSIVE, THE ENTIRE BEGAN RUNNING VERY ROUGH, AND THE RED WRENCH SYMBOL ILLUMINATED ON MY DRIVERS DISPLAY. COASTED TO A SAFE SPOT TO PULL OFF, TURNED OFF THE CAR LET IT SIT FOR A MINUTE OR TWO, RESTARTED THE CAR, THE DISPLAY WAS CLEAR, GAS PEDAL RESPONSE WAS GOOD, AND ENGINE SOUNDED NORMAL. DROVE HOME WITHOUT FURTHER INCIDENT. FOUR DAYS LATER A SIMILAR INCIDENT, CONTACTED MY FORD GARAGE, DESCRIBED THE PROBLEM AND MADE AN APPOINTMENT FOR A DIAGNOSTIC. DIAGNOSTIC CAME BACK WITH THE THROTTLE BODY DIAGNOSIS, THE PARTS ARE ON BACK ORDER WITH NO ESTIMATED RECEIVING DATE. WILL COST JUST UNDER $500 TO REPAIR, 3 MONTHS OUT OF BUMPER TO BUMPER COVERAGE, JUST UNDER 27K ON THE CAR. NOT COVERED UNDER THE EXTENDED POWER TRAIN COVERAGE BECAUSE IT IS A SENSOR/ ELECTRICAL PROBLEM. I AM 7TH OR 8TH IN LINE FOR THE PART WHEN IT BECOMES AVAILABLE AT MY LOCAL DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL MINUTES LATER AND BEGAN TO OPERATE AS DESIGNED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 54,000.