2010 MERCURY MILAN Complaints

VEHICLE STALLED AND THEN STOPPED WHILE IN TRAFFIC. RE-STARTED, TRAVELED SHORT DISTANCE, AND IT STOPPED AGAIN. THIS HAS CONTINUED TO OCCUR MANY TIMES WHILE APPROACHING INTERSECTIONS, PULLING ON HIGHWAY RAMPS, AND PULLING OUT OF INTERSECTIONS. I TOOK IT TO FORD (MERCURY) DEALER, BUT THEY COULD NOT REPEAT PROBLEM. NO CODE READING. CAR CONTINUED TO REPEAT PROBLEM NUMEROUS TIMES - NO CHECK ENGINE LIGHT, NO OBD CODES ON READER. CAR FINALLY STOPPED COMPLETELY. DEALER DIAGNOSED PROBLEM AS THROTTLE BODY. PART IS ON BACK ORDER - 6 MONTHS ANTICIPATED SINCE SO MANY (TOGETHER WITH FORD FUSION) HAVE THE SAME PROBLEM. I SEE FROM NHTSA COMPLAINTS THAT AT LEAST 35 HAVE BEEN REGISTERED ON MILAN. FORD SEEMS TO IGNORE THE SAFETY IMPLICATIONS OR TO TAKE ANY CORRECTIVE ACTIONS. STARTED JUST AFTER PURCHASE (31,000 MILES). NOW HAD 41,000 MILES. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS REMAINED ILLUMINATED AS IF THE BRAKES WERE BEING ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CIRCUIT BOARD WAS DEFECTIVE AND AS A RESULT, THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 53,554. *TR

ON OR ABOUT 5/20/2013 I NOTICED A TAILLIGHT AND BRAKE LIGHT FAILURE ON THE RIGHT REAR TAILLIGHT ASSEMBLY. I LOOKED IN THE HANDBOOK FOR A BULB NUMBER AND IT WAS NOTED THAT IT MUST BE REPLACED BY THE DEALER. I CONTACTED THE LOCAL DEALER AND WAS INFORMED THAT THIS WAS AN LED ASSEMBLY AND THE WHOLE TAILLIGHT WOULD NEED TO BE REPLACED. I WAS FURTHER INFORMED THAT THE LED'S WERE NOT THE PROBLEM , BUT THE BALLAST IN THE ELECTRICAL SYSTEM THAT WAS CAUSING THE FAILURE. I WAS THEN TOLD THAT THE REPLACEMENT WAS $500.00. LED'S ARE SUPPOSED TO LAST FOR THOUSANDS OF HOURS, UNFORTUNATELY, JUDGING FROM THE NUMBER OF COMPLAINTS ON THE INTERNET, MY SITUATION IS NOT AN ISOLATED INCIDENT. IT IS RIDICULOUS TO HAVE TO PAY OVER $500 TO FIX A FAULTY BRAKE/TAILLIGHT. IT THEN BECOMES A SAFETY HAZARD AS PEOPLE MAY NOT BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX FOR WHAT WOULD OTHERWISE BE A $3-4 BULB. THE CONSUMER SHOULD NOT HAVE TO PAY FOR A POOR DESIGN AND A POTENTIAL SAFETY HAZARD. I DID CONTACT FORD CUSTOMER SERVICE AND WAS TOLD THERE MAY BE SOME POST-WARRANTY FUNDS AVAILABLE, BUT THAT I WOULD NEED TO HAVE THE PROBLEM DIAGNOSED AT THE DEALER. A SERVICE TECH DIAGNOSIS WOULD COST AN ADDITIONAL $110.00 WITH NO GUARANTEE OF ANY FINANCIAL REIMBURSEMENT. NOW OVER $600.00 FOR A BRAKE/TAILLIGHT. *TR

WE WERE DRIVING AT NORMAL FREEWAY SPEED AND I HAD A JOLTING SENSATION, LIKE A BAD TRANSMISSION SHIFT, FOLLOWED BY A LOSS OF ANY ACCELERATION OR RESPONSE FROM THE ACCELERATOR. THE ENGINE DIDN'T STALL, BUT IT SLOWED DOWN TO AN IDLE. IT WAS DANGEROUS WITH THE BUSY TRAFFIC AND NO SPEED CONTROL. I COASTED ONTO THE SHOULDER, STOPPED AND SHUT THE ENGINE OFF. AFTER SEVERAL MINUTES I STARTED IT UP AND IT DROVE NORMALLY FOR THE REST OF THE 70 MILES OF OUR TRIP. THE DIAGNOSTIC REPORT AT THE FORD DEALER SHOWED A THROTTLE BODY PROBLEM. NO PARTS ARE AVAILABLE, FORD HAS A NATIONAL BACK ORDER ON THE PART, WHICH SHOWS THE EXTENT OF THE PROBLEM. THE DEALER'S ONLY SOLUTION WAS THAT I SHOULD TRY TO RETURN HOME IN THE CAR (140 MILES) AND GO TO MY LOCAL DEALER, WHICH I DID. MY LOCAL DEALER DID A VERY GOOD JOB OF GETTING A PART QUICKLY AND GETTING US BACK ON THE ROAD. BECAUSE OF THE DANGER INVOLVED WHEN THIS PART FLAW HAPPENS, THIS SHOULD CONSIDERED FOR A RECALL AND AN ALERT TO OWNERS OF THE AFFECTED VEHICLES. *TR

CAR STARTED TO SLOW DOWN SPUTTER LOSE POWER NO THROTTLE RESPONSE HAD TO PULL OFF BUSY RUSH HOUR TRAFFIC.WAITED ABOUT FIVE MINUTES RESTARTED CAR. WENT TO FORD THEY COULD NOT DUPLICATE PROBLEM. SEARCHED INTERNET FOUND SEVERAL SIMILAR CONDITIONS RESULTING IN FAULTY THROTTLE BODY ASYM. HAPPENED AGAIN TWICE, VERY DANGEROUS BACK TO DEALERSHIP THEY FOUND FAULTY THROTTLE BODY, GUESS WHAT PART ON NATIONAL BACK ORDER NEED TO DRIVE CAR TWO TO THREE WEEKS WITH THIS CONDITION NOT TOO SAFE. CAR HAS 2.5 ENGINE AUTO TRANS. *TR

APPROXIMATELY ONE YEAR AGO, WHILE DRIVING AT HIGHWAY SPEED ON A THREE LANE INTERSTATE, MY CAR STALLED. I WAS ABLE TO STEER IT OFF TO THE SHOULDER AND TURN OFF THE CAR. IT THEN RESTARTED AND THERE HAS BEEN NO PROBLEM SINCE, UNTIL YESTERDAY. DRIVING AT APPROX. 45 MPH, THE CAR AGAIN STALLED. AGAIN, I MANAGED TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD, TURNED IT OFF AND THEN BACK ON. I WAS CLOSE TO HOME SO DECIDED TO TRY AND LIMP HOME. I DID EVENTUALLY MAKE IT HOME BUT WITH NUMEROUS STALLS, SLOWING OF TRAFFIC AND EVEN THROUGH AN INTERSECTION NEAR A BUSY SCHOOL AT BUS TIME. I STOPPED TRAFFIC NUMEROUS TIMES AND WAS NOT ABLE TO ACCELERATE BEYOND 10-15MPH. THIS MORNING, I AM TOLD BY THE MECHANIC THAT THE PROBLEM IS THE THROTTLE BODY. APPARENTLY, THERE ARE NO REPLACEMENT PARTS AVAILABLE SINCE MANY OTHER VEHICLES ARE ALSO IN NEED OF THIS PART. I AM HOME FROM WORK TODAY, ARRANGING FOR RENTAL OR COURTESY CARS, AND I AM TOLD IT WILL BE APPROXIMATELY $500-600 TO REPAIR! I HAVE OWNED THIS CAR FOR ONLY 1-1/2 YEARS. *TR

THIS IS THE FIRST TIME THIS HAS HAPPENED BUT IT HAPPENED TWICE IN THE SAME DAY. WHEN DRIVING THE VEHICLE WE EXPERIENCED THE "LIMP HOME MODE" PROBLEM. I CAN SEE THIS HAS BEEN WELL DOCUMENTED AND THE INVESTIGATIONS ARE ONGOING. HERE'S AN ADDITIONAL PROBLEM WITH THIS EVENT, WE NEVER GOT AN INDICATOR LIGHT OF ANY KIND ON THE DASH. WE TOOK THE VEHICLE IN FOR SERVICE AND THE DEALER WAS UNABLE TO RETRIEVE ANY ERRORS AT ALL OFF THE COMPUTER AND THEY WERE UNABLE TO RECREATE THE PROBLEM. NEEDLESS TO SAY THEY WERE UNABLE TO TAKE ANY CORRECTIVE ACTION. I POSE THIS QUESTION, WHY WHEN THE VEHICLE OBVIOUSLY DETECTED A PROBLEM TO GO INTO "LIMP HOME" MODE WOULD IT NOT RECORD THE ERROR IN THE COMPUTER? WHY WOULD THE DEALERSHIP BE UNABLE TO SEE IT? *TR

THE PROBLEMS HAVE OCCURRED OVER THE LAST YEAR AT LOW SPEED WHILE ACCELERATING, WHEN SHIFTING INTO REVERSE AND AT CONSTANT SPEED OF 40MPH. WHILE ACCELERATING FROM A FULL STOP THE CAR WOULD SUDDENLY STOP ACCELERATING FOR A FEW SECONDS AND THEN LURCH FORWARD AND BEGIN TO ACCELERATE AGAIN. UPON STARTUP THE CAR LURCHED WHEN PUT INTO REVERSE TO EXIT GARAGE. ON 5/22/13 THE CAR SUDDENLY WENT INTO " LIMP MODE" WHILE AT A SPEED OF 40MPH. IT HAS BEEN DIAGNOSED BY FORD DEALER AS A THROTTLE BODY PROBLEM. THE THROTTLE BODY IS ON BACKORDER WITH NO DEFINITIVE SHIP DATE. CAR CANNOT BE DRIVEN. *TR

WHILE IN THE PASSING LANE ON INTERSTATE 81, THE THROTTLE BODY CAUSED MY VEHICLE TO ENTER "LIMP MODE". THE ENGINE RPM IMMEDIATELY REDUCED TO IDLE AND I COASTED FROM THE PASSING LANE TO THE RIGHT SHOULDER. THE ENGINE CONTINUED TO IDLE SO I DROVE TO THE FIRST AVAILABLE EXIT, ENTERED A SERVICE STATION AND SHUT THE ENGINE DOWN. I CALLED MY LOCAL FORD DEALER AND THEY TOLD ME THE THROTTLE BODY REPLACEMENT WOULD NOT BE COVERED SINCE THE VEHICLE WARRANTY HAD EXPIRED. *TR

DRIVING AT 45MPH ON ROAD, MAINTAINING CONSTANT SPEED, CAR GOES INTO LIMP MODE, NO THROTTLE CONTROL. WRENCH LIGHT COMES ON. PULLED OVER TO SIDE OF THE ROAD, PUT CAR INTO PARK AND WAITED A FEW SECONDS, CAR RE-IGNITED AND WAS ABLE TO GET HOME. THIS HAPPENED AGAIN 2 TIMES THE NEXT DAY IN ROUTE TO THE GROCERY STORE WHICH IS LESS THAN 4 MILES AWAY. IT HAS CONSISTENTLY BEEN HAPPENING NEARLY EVERY TIME I DRIVE IT. I HAVE STALLED OUT AT 2 INTERSECTIONS WHICH IS VERY DANGEROUS. I JUST HAD THE CAR DIAGNOSED WITH ELECTRONIC THROTTLE BODY FAILURE. 136.00 LATER, AND I HAVE ORDERED THE NEW PART, BUT WAS TOLD IT COULD TAKE 2-3 WEEKS BEFORE THEY ARE AVAILABLE AND THAT IF I SAVED MY RECEIPT I WILL BE REIMBURSED BY FORD/MERCURY AT RECALL. I AM AFRAID TO DRIVE THE CAR AT THIS POINT BECAUSE THERE IS NO TELLING WHEN IT WILL JUST STALL AGAIN. REALLY NEED MY CAR TO GET TO WORK! *TR