2010 MERCURY MILAN Complaints

I WAS TRAVELING AT 65MPH ON THE FREEWAY WHEN THE WRENCH EMBLEM WENT ON MY DASHBOARD AND I LOST ACCELERATION. I HAD THE GAS PEDDLE PUSHED TO THE FLOOR BUT THERE WAS NO POWER. I PULLED OFF THE ROAD AND TURNED THE CAR OFF AND RESTARTED IT. I WAS ABLE TO GET OFF THE FREEWAY AND HOME. I HAVE READ SEVERAL SIMILAR ACCOUNTS AND AM SURPRISED THAT FORD HAS NOT HAD A RECALL DUE TO THIS ISSUE. DOES SOMEONE HAVE TO DIE BEFORE FORD WILL PAY ATTENTION TO THIS DEFECT? *TR

I HAD JUST DROPPED MY WIFE OFF AT THE DOOR OF THE HIGH SCHOOL AND WENT TO PARK THE CAR. AS I WAS PULLING INTO THE PARKING SPACE, I PUT MY FOOT ON THE BRAKE. INSTEAD OF SLOWING DOWN TO PARK, THE CAR ACCELERATED AS IF I HAD MY FOOT TO THE FLOOR ON THE ACCELERATOR. IT HAPPENED SO FAST. I HIT A CONCRETE POST. THE CAR WAS STILL ACCELERATING AFTER I HIT THE POST UNTIL I TOOK MY FOOT OFF OF THE BRAKE. I THEN PUT MY FOOT BACK ON THE BRAKE AND SHIFTED THE CAR INTO REVERSE. IT WORKED LIKE IT SHOULD HAVE. NOBODY WAS HURT. THE CAR HAD ALMOST $3000 WORTH OF DAMAGE. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED TO US. THIS IS THE FIRST TIME THE CAR WAS DAMAGED. THE OTHER TIMES THE CAR ACCELERATED LIKE THIS, WE THOUGHT WE WERE DOING SOMETHING WRONG. SO WE DIDN'T TURN IT IN. WE HAVE BEEN DRIVING FOR AT LEAST 25 YEARS AND NEVER HAVE HAD THIS HAPPEN TO US BEFORE. WE FIGURED THAT WE COULDN'T POSSIBLY HAVE OUR FOOT TOUCHING THE BRAKE LIGHTLY AND HAVE THE ACCELERATOR TO THE FLOOR. SOMEBODY COULD HAVE BEEN KILLED OR HURT SERIOUSLY. THE CAR ISN'T SAFE TO DRIVE. THE FORD GARAGE IS STATING THAT THEY COULDN'T FIND ANYTHING WRONG. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY WERE CONCERNED ABOUT OUR SAFETY. THEY AREN'T WILLING TO DO ANYTHING. *TR

IN EARLY DECEMBER, I CLICKED THE DOOR OPEN BUTTON IN THE DARK AND NOTICED THE RIGHT REAR TAIL LIGHT WAS ONLY HALF LIT. I WENT TO THE MANUAL TO SEE WHAT BULB IT WAS, FIGURING THAT I COULD BUY A NEW ONE AND CHANGE IT. THE MANUAL SAID TO BRING THE CAR TO THE DEALER. I DECIDED THAT I WOULD BRING THE CAR TO THE DEALER WHEN THE NEXT OIL CHANGE WAS DUE. I BROUGHT THE CAR IN ON JANUARY 9TH AND WAS TOLD THAT BOTH THE RIGHT AND LEFT TAIL LIGHTS HAD TO BE REPLACED AND THE COST WOULD BE $1,100. THE TIME OF THIS SERVICE WAS TWO MONTHS AND LESS THAN TWO THOUSAND MILES PAST THE BASIC WARRANTY. I WAS SHOCKED AND VERY UNHAPPY AS I FELT THAT THIS WAS CLEARLY A MANUFACTURING DEFECT AS THE LEDS SHOULD LAST 10,000 HOURS OR MORE. THESE HAD, AT MOST, 700 HOURS. THE DEFECT MAY WELL HAVE OCCURRED DURING THE WARRANTY PERIOD, BUT I NEVER NOTICED IT AS NO INDICATOR LIGHT EVER WENT ON. THE SERVICE REP AND SERVICE MANAGER CONTACTED FORD AND THERE WAS AN ADJUSTMENT MADE WHERE I PAID 30% OR $325. *TR

SURGING OF ENGINE WHILE PULLING INTO DRIVEWAY TO PARK. SURGING HAS HAPPENED INTERMITTENTLY. MOST RECENTLY, 2/27/2013. WHILE TRAVELING APPROX. 20 MPH, BRAKES FAILED AND SURGE OCCURRED. L TURN OFF ENGINE PUT IT IN PARK, WAITED A MINUTE AND RESTARTED ENGINE,PROCEEDING HOME WITHOUT INCIDENT. TOTAL OCCURRENCES--6 TIMES SINCE PURCHASE. DEAN ARBOR FORD ALPENA MI REPLACED AIR MASS SENSOR, FRONT BRAKES AND AIR FILTER 2/28/2013......$596

I WAS DRIVING ON THE FREEWAY AT 65 MPH AND THE CAR SEEMED TO STALL. I LOST POWER AND COASTED TO A STOP. I COULD PUSH THE ACCELERATOR TO THE FLOOR AND THE CAR HAD ENOUGH POWER TO CRAWL FORWARD. I TURNED THE KEY OFF AND THAT CLEARED THE PROBLEM. HOWEVER THE PROBLEM CAME BACK A FEW DAYS LATER. AGAIN I TURNED THE KEY OFF AND THE PROBLEM CLEARED. AFTER THIS HAPPENED A SECOND TIME I TOOK THE CAR TO A FRIEND WHO OWNS A MECHANICS SHOP. HE HOOKED UP THE CAR TO HIS COMPUTER AND HE RETRIEVED A CODE FOR THE PROBLEM. AFTER RECEIVING THE CODE I CALLED THE DEALER I BOUGHT THE CAR FROM AND THE SERVICE DEPARTMENT TOLD ME THE CODE WAS FOR THE THROTTLE BODY. THE DEALER TOLD ME FORD WOULD NOT COVER THE REPLACEMENT OF THIS PART. ABOUT A WEEK AFTER THE INITIAL OCCURRENCE I LOST POWER AGAIN AND I TURNED THE KEY OFF, THE PROBLEM CLEARED BUT ONLY LONG ENOUGH TO DRIVE ANOTHER MILE AND IT HAPPENED AGAIN AND AGAIN AND AGAIN. LUCKILY I WAS IN TOWN AND I FOUND THE CLOSEST MECHANICS SHOP TO TAKE IT TOO. *TR

PURCHASED THIS CAR USED IN JULY 2012. IS A 2010 AND HAD LOW MILES ON IT. DEALER CLAIMED VEHICLE WAS A LEASE AND WAS TURNED IN. AFTER DRIVING THE CAR SEVERAL DAYS, IT STALLED AT STOP SIGN, NO ENGINE LIGHT APPEARED. AFTER RE-STARTING, IT DROVE FINE. SEVERAL WEEKS LATER, VEHICLE AGAIN STALLED AT STOP SIGN. NO ENGINE LIGHT. VEHICLE WAS BROUGHT TO DEALER WHERE THE THROTTLE BODY WAS REPLACED. SEVERAL DAYS LATER, VEHICLE AGAIN STALLED AT STOP LIGHT. THIS HAS BEEN GOING ON FOR OVER 9 MONTHS. IT MAY NOT STALL FOR SEVERAL WEEKS. DEALER KEPT THE CAR FOR ONE WEEK, WITH A MECHANIC DRIVING IT AS IT WAS HOOKED UP TO PORTABLE DIAGNOSTIC MACHINE. IT NEVER STALLED, NOR DID IT SHOW ANY ENGINE LIGHTS. DEALER CLAIMS THEY CANNOT FIX IT IF THEY DO NOT SEE ANY INDICATORS ON DIAGNOSTIC MACHINE. IT IS NO LONGER UNDER WARRANTY AND IF I WANT TO CONTINUE TO PURSUE THIS, I HAVE TO PAY FOR EACH TRIP. CERTAINLY, SOMEONE MUST HAVE AN IDEA OF WHAT IS CAUSING THIS AS THIS SEEMS TO BE A SAFETY ISSUE. I AM EXPECTING TO BE REAR-ENDED ANY TIME NOW. *TR

WHILE OPERATING THE VEHICLE UNDER NORMAL CONDITIONS THE VEHICLE WOULD STALL OUT AND LOSE POWER RESULTING IN RAPID DECREASE IN SPEED AND CREATE UNSAFE DRIVING SITUATIONS. CAR WOULD STILL BE RUNNING BUT PRESSING THE GAS WOULD NOT RESULT IN ACCELERATION. TURNING VEHICLE OFF AND RESTARTING AGAIN WOULD SOMETIMES REMEDY PROBLEM BUT PROBLEM INCREASED IN FREQUENCY AND SEVERITY, EVEN HAPPENING TO MY WIFE WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60+ MPH TRAVELING THROUGH BRIDGE/TUNNEL SYSTEM IN LOCAL AREA. *TR

VEHICLE LOSES POWER AT HIGH SPEED WHILE DRIVING ON HIGHWAYS. THIS PROBLEM HAS OCCURRED 3 TIMES AND IS A VERY DANGEROUS SITUATION. FORTUNATELY NO ACCIDENTS HAVE HAPPENED. LINCOLN REPLACED A PART BUT THE INCIDENT HAS HAPPENED SEVERAL TIMES AGAIN SINCE PART WAS REPLACED. LOSE POWER/STALL OUT AT HIGH SPEED DRIVING ON HIGHWAYS. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THE FAILURE BY RESETTING THE POWER TRAIN CONTROL AND CHANGING THE ENGINE OIL. THE DEALER STATED NO CODES WOULD SHOW AFTER RUNNING DIFFERENT DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER ON MORE THAN ONE OCCASION FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 52,000.

CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14