2001 MERCURY MOUNTAINEER Complaints

THE FRAME IN BACK IS RUSTING THROUGH. THE BACK CROSS MEMBER AT THE REAR BUMPER IS RUSTED BAD. IT RATTLES ALL THE TIME.BACK SWAY BARS ARE RUSTED BAD.

I OPENED THE REAR GLASS AND WHILE THE GLASS WAS BEING RAISED BY THE PISTONS, I HEARD A LOUD BANG. THE GLASS SUDDENLY SHATTERED ALL OVER ME AND THE BACK OF THE MOUNTAINEER. I GOT GLASS IN MY FACE AND ARMS AND FEET. I HAD LACERATIONS TO MY ARMS FROM THE GLASS AND GLASS SPLINTERS IN MY FEET WHERE THE GLASS GOT INTO MY SHOES. THE GLASS DID NOT HIT ANYTHING AS WAS ONLY PART OF THE WAY UP WHEN IT SHATTERED. I DID NOT OPEN THE FULL REAR GATE, JUST THE GLASS PANEL WHICH IS UNLOCKED WITH A PUSH BUTTON TO THE RIGHT OF THE REAR GATE HANDLE LATCH. THE DAY WAS HOT AND I HAD THE AC RUNNING SO THERE WAS TEMPERATURE GRADIENT INSIDE OF THE VEHICLE TO THE OUTSIDE. THIS IS A DANGEROUS DEFECT AS I WAS INJURED AND OTHER COULD BE MORE SEVERELY INJURED BY THIS DEFECT.

TL* THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, SMOKE EMITTED FROM THE HOOD AND THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 130,000. THE VIN WAS NOT AVAILABLE.

SEATS:FRONT ASSEMBLY:RECLINER ON MY 2001 MERCURY MOUNTAINEER 5.0 SUV. THE FRONT PASSENGER SEAT NO LONGER WORKS. CANNOT MOVE IT, ADJUST IT, ETC. THERE IS A RECALL FOR THIS BUT THE FORD DEALERSHIP SAYS IT DOES NOT APPLY TO MY VEHICLE. *TR

TL*-THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED, AND WHEN THE CONTACTS DAUGHTER, SEATED IN THE PASSENGERS SEAT SECURED THE SAFETY SEAT BELT.AN INADVERTENT DEPLOYMENT OF THE AIRBAG OCCURRED. THE PASSENGER SUSTAINED MINOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTIONS WHICH THERE WERE NO RESOLUTIONS. THE VEHICLE HAD NOT BEEN DRIVEN SINCE OCTOBER 9, 2009 DUE TO THE SAFETY HAZARD. THE CONTACT CONTINUES TO WAIT FOR A RESPONSE FROM THE AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 11/16/10. *LJ

I RECEIVED A RECALL FROM FORD IN AUGUST 2007 AND THEY STILL DO NOT HAVE A PART AVAILABLE FOR MY VEHICLE. *TR

THIS IS NOT A SAFETY COMPLAINT BUT RATHER ABOUT SERVICE RECEIVED ON RECALL OF SPEED CONTROL DEACTIVATION SWITCH FOR A 2001 MOUNTAINEER, 05S28. WE RECEIVED NOTICE IN SEP 2007 & CALLED AND SETUP AN APPOINTMENT TO HAVE THE PART REPLACE ON OCT 11 2007. UPON ARRIVAL WE WERE TOLD THAT PARTS WERE NOT AVAILABLE BUT THEY WOULD DISCONNECT CRUISE CONTROL. WE WAITED OVER AN HOUR TO HAVE THIS DONE WHICH WAS FRUSTRATING. PLUS FORD SHOULD HAVE BEEN UPFRONT AND TOLD US WE WOULD HAVE TO MAKE TWO TRIPS TO HAVE PROBLEM CORRECTED. WE TRAVELED 90 MILES ROUND TRIP. ON FEB 24TH, I SENT THE DEALERSHIP AN EMAIL CONCERNING THE STATUS OF REPLACEMENT PARTS SINCE IT HAD BEEN NEARLY 6 MONTHS SINCE THE CRUISE CONTROL HAD BEEN DISABLED. THE NEXT DAY THE DEALERSHIP CALLED BACK AND SAID THAT THE PARTS HAD COME IN FRIDAY, FEB 22 AND SET UP A 2:00PM APPOINTMENT TO INSTALL NEW PARTS. WHEN WE GOT TO THE DEALERSHIP, WE WERE INFORMED THAT THE PARTS FOR THE MOUNTAINEER WERE NOT IN. ANOTHER 90 MILES FOR NOTHING. IN ADDITION, THEY CANNOT TELL US WHEN THE PARTS WILL BE IN! *TR

LEFT FRONT SIDE OF THE SUV WAS SQUEAKING. JUST WITHIN A WEEK, IT BECAME EXTREMELY LOUD AND EMBARRASSING TO DRIVE. I BROUGHT IT TO THE DEALERSHIP AND THEY SAID IT'S THE BALL JOINTS WHICH IS VERY COMMON FOR THIS TYPE OF VEHICLE. *TR

TL*THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE HAS COOPER DISCOVERER H/T, SIZE P235/75/R15 TIRES. THE CORRECT TIRE SIZE WAS UNAVAILABLE IN THE DROP DOWN MENU AT THE TIME OF THIS COMPLAINT. WHILE DRIVING 70 MPH, THE TREAD SEPARATED ON THE PASSENGER SIDE FRONT TIRE. THE TIRES WERE INSPECTED AND FOUND TO HAVE DIMPLES ON THE SIDEWALLS AT ONLY 33,000 MILES. THE CONTACT STATED THAT THE TREAD EXPLODED OFF THE TIRE AND HE LOST CONTROL OF THE VEHICLE. THE PLACE WHERE THE TIRES WERE PURCHASED STATED THAT THEY HAVE SOLD HUNDREDS OF THESE TIRES AND HAVE NOT HAD ANY FAILURES. THEY OFFERED TO GIVE HIM NEW TIRES AT $20.00 OFF SINCE HE HAD A RANDOM SET OF DEFECTIVE TIRES. THE CONTACT DID NOT ACCEPT THEIR OFFER. HE STATED THAT THE VEHICLE WAS SERVICED AS SCHEDULED AND HE JUST HAD THE TIRES ROTATED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 107,000.

TL*- THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER, WHILE DRIVING AT A SPEED15 MPH THE CONTACT APPLIED THE BRAKES THE REAR WHEEL LOCKED, CAUSING THE VEHICLE TO SPIN OUT INTO THE LEFT SIDE OF THE ROAD. THE REAR END OF THE VEHICLE HIT A PHONE BOOTH. AT THE TIME OF THE INCIDENT THERE WERE LIGHT FLURRIES FALLING. THE CONTACT STATED THAT THE VEHICLE HAD BRAKE SERVICE WORK DONE IN DECEMBER 2006. THE FAILURE AND CURRENT MILEAGE WERE 70000.*AK