MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BOWKER FORD IN PONCA CITY, OK) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 240,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO REYNOLDS FORD OF NORMAN (825 N INTERSTATE DR, NORMAN, OK 73069) WHERE THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE WAS UPDATED. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK UNCONTROLLABLY WHILE APPROACHING A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS CURRENTLY AT JOE COOPER FORD OF EDMONTON (600 W MEMORIAL RD, OKLAHOMA CITY, OK 73114, (405) 475-9000) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PERFORMED IN 2014, AND WOULD NOT BE PERFORMED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

I WAS DRIVING ON THE HIGHWAY YESTERDAY EVENING WHEN MY MARINER DISPLAYED THE MESSAGE 'POWER ASSIST SYSTEM FAULT'. I DID NOT NOTICE AN IMMEDIATE ISSUE WITH THE STEERING BUT CAREFULLY LIMPED IT HOME. THIS MORNING I CALLED MY MECHANIC ABOUT IT. HE HAD FORMERLY WORKED FOR FORD AND WAS FAMILIAR WITH THE ISSUE. WE SET UP AN APPOINTMENT. HOWEVER AS I BACKED THE VEHICLE OUT OF THE GARAGE, THE MESSAGE DISAPPEARED AND THE POWER STEERING FAILED COMPLETELY, MAKING THE VEHICLE UNSAFE TO DRIVE.

STEERING WHEEL VIBRATES BACK AND FORTH ON ITS OWN, WITHOUT ANY DRIVER INPUT, WHILE VEHICLE IS STOPPED AND RUNNING

I HAVE A 14S05 HARD STEERING, POWER STEERING CONTROL PUMP NO LONGER WORKS. THIS CAUSES MY BRAKES TO SEIZE UP. THE DIAGNOSTIC ALSO INDICATES CODES C1480 R/F, C1478 L/F, C1313B R/F. INDICATING. BRAKE FAILURE. I AM DRIVING THIS CAR TO COMMUTE 45 MILES EACH WAY TO WORK DAILY. I AM VERY AFRAID BECAUSE THIS CAR IS A HAZARD. MY VIN# DOES NOT SHOW THAT THIS CAR IS AMONG THE GROUP THAT HAVE A PROBLEM BUT. I DO HAVE IT. FORD IS AWARE, WHY SHOULD I HAVE TO PAY FOR THE COVER UP OF THEIR ERROR? IT IS VERY DIFFICULT TO DRIVE, AN EXTREME EFFORT IS NEEDED TO MAKE ANY TURN, THE TURN RADIUS HAS INCREASED I CANNOT SAFELY TURN A CORNER IN THE CITY OR ON AN OFF RAMP. THE STEERING WHEEL AND TIRES IMMEDIATELY SNAP BACK TO THE FORWARD POSITION

TAKATA TOO! I DROVE MILAN TO STOP SIGN. AS I WENT FORWARD, WENT INTO 'LIMP HOME' MODE (FOUND TERM WHILE RESEARCHING). 1ST TIME THIS EVER HAPPENED. NO FOREWARNING! I WAS ABLE TO GET CAR TO CRAWL TO THE CURB. SAW ORANGE WRENCH LIGHT UP. SHUT OFF ENGINE. WHEN I RESTARTED, I WAS ABLE TO DRIVE SHORT DISTANCE HOME. NEXT DAY, TRIED 3 TIMES TO START. IT STARTED, BUT QUICKLY STALLED EACH TIME. TOWED TO MY MECHANIC. HE CHECKED COMPUTER, SAW THERE WAS A PROBLEM. HE DOESN'T DO THAT WORK. TOLD ME WRENCH AND ENGINE LIGHT COME ON. TOWED TO FORD DEALERSHIP ON FRIDAY. IT IS NOW 9 DAYS THERE, AND DAY 11 WILL BE MONDAY 3/19/18. I SPOKE 3 TIMES TO SERVICE DEPT.(SAME PERSON), AND AM BEING TOLD THEY ARE BACKED UP WITH WORK, AND HAVEN'T LOOKED AT MY CAR YET. EACH CONVO HE SAYS WHAT DAY THEY SHOULD GET TO IT, BUT HAVE LIED SO FAR. SO, NOT DIAGNOSED YET. I HAVE NEVER RECEIVED ANY NOTICE FROM FORD ABOUT THIS POSSIBLY BECOMING AN ISSUE WITH MY CAR. ALSO, I NEVER RECEIVED NOTICE ABOUT 'TAKATA RECALL'. I SAW IT ON THE INTERNET AND ALERTED SERVICE DEPT. TO CHECK THAT TOO. I WAS TOLD THEY HAVE TO SEE IF MY CAR HAS THAT TYPE OF AIRBAG. I RESEARCHED AND SAW THE FORD CONSUMER PROGRAM 13N03. THAT INVESTIGATION INVOLVES 2009-2013 MILANS. EXTENDED WARRANTY 10 YRS OR 150,000 MILES. I KNOW THIS IS THE PROBLEM WITH MY CAR. I BOUGHT IT MAY 2011 WITH UNDER 52,0000 MILES ON IT. NOT EVEN 7 YRS YET, AND I HAVE UNDER 60,000 MILES ON IT BECAUSE IT'S ONLY FOR LOCAL DRIVING. IT'S THE ONLY VEHICLE I HAVE AND I CAN'T GET RENTAL CAR HELP THRU INSURANCE UNLESS MY CAR WAS IN AN ACCIDENT. FORD WON'T HELP ON A LOANER CAR EITHER. NOW, I BELIEVE FORD HAS A PROTOCOL THEY ARE FOLLOWING TO 'GET OUT' OF ANY FREE REPAIRS. THE NCCC SUGGESTS PHONING 1-800-392-3673 IF I NEVER RECEIVED LETTER, BUT THAT PHONE NUMBER IS FORD! SERIOUSLY? SHOULD I BOTHER? THIS IS IN STATEN ISLAND, NY. BEWARE! CAN I PLEASE GET ANY HELP ON WHAT TO DO?

WHILE DRIVING ON A MAJOR HIGHWAY AT 75 MPH THE POWER STEERING FOR MY 2008 MERCURY MARINER FAILED. IT BECAME VERY DIFFICULT TO CONTROL THE VEHICLE, POSING A SERIOUS SAFETY RISK. UPON INSPECTION, IT IS BELIEVED THAT THE TORQUE SENSOR HAS FAILED. UNFORTUNATELY, WHILE A SYSTEM IS CLEARLY NOT FUNCTIONING, THERE ARE NO TROUBLE CODES DISPLAYED AT THIS TIME. I SEE THAT THERE IS AN EXSISTING SAFETY RECALL IN PLACE FOR THE SAME YEAR, MAKE, AND MODEL FOR THIS SPECIFIC PROBLEM HOWEVER IT DOES NOT INCLUDE THE VIN FOR MY VEHICLE.

TAKATA RECALL 16S26/HTSA RECALL 16V-384 NOTIFIED OF RECALL SEVERAL MONTHS AGO, I AM AFRAID TO HAVE A PASSENGER IN THE CAR DUE TO THE EVENT OF A CRASH AND AIR BAG RUPTURE INCREASING THE RISK OF "SERIOUS INJURY OR DEATH" AS STATED IN THE NOTICE. PLEASE PROVIDE A RESOLUTION.

TAKAKA RECALL: STILL WAITING FOR REPLACEMENT. BRAKES: I WAS TAKING MY GRANDDAUGHTER HOME AND HAD TO STOP AT A TRAFFIC LIGHT. MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR!! MY HEART WAS IN MY THROAT. FORTUNATELY NO-ONE WAS IN FRONT OF ME AND I WAS ABLE TO STOP AFTER PUMPING MANY TIMES.MY SERVICE CENTER SAID I NEEDED A NEW ABS SYSTEM COSTING $1500.

INTERMITTENTLY, THE SEAT MOVES TO THE 'EASY EGRESS' POSITION WHILE THE CAR IS IN MOTION. THE DOME LIGHT COMES ON, AS IT WOULD IF YOU WERE GETTING OUT OF THE CAR. FROM READING THE MANY SIMILAR COMPLAINTS, I AGREE THAT IT HAPPENS WHEN BRAKING OR TURNING AND IT HAPPENS AT ALL SPEEDS. THIS STARTED HAPPENING ABOUT ONE MONTH AGO. NO ACCIDENT YET BUT IT'S VERY JARRING AND DANGEROUS.