MERCURY Complaints

TAKATA RECALL WHEN WILL THESE BE REPAIRED AFRAID OF PERSONAL INJURY OR DEATH DRIVING THIS VEHICLE.

THE PASSENGER FRONT AIR BAG COVER ON THE DASH IS LIFTING UP ON THE LEFT SIDE AND HAS BEEN LIKE THIS FOR A WHILE. IT LOOKS A LITTLE HIGHER. WE HAVE BEEN TRYING TO HAVE THIS AIR BAG FIXED SINCE THE INITIAL RECALL IN JULY 2016. WE ARE IN OUR MID EIGHTIES AND RELY ON THIS VEHICLE FOR MANY DR. APPOINTMENTS & HOSPITAL VISITS FOR OURSELVES. THERE IS NO REASON WE HAVE TO RIDE AROUND LIVING IN FEAR THAT OUR AIRBAGS CAN'T BE FIXED. THIS NEEDS TO BE ADDRESSED IMMEDIATELY!!! PLEASE HAVE SOMEONE CONTACT US AS SOON AS POSSIBLE!!!WE ARE TIRED OF EXCUSES FROM THE FORD COMPANY! I'M SURE THEY KNEW ABOUT THIS ISSUE FOR A LONG TIME EVEN BEFORE THE PUBLIC KNEW. IT SHOULDN'T HAVE TO TAKE PEOPLE DYING IN THEIR CARS WITH THIS ISSUE BEFORE THE CAR COMPANIES ADDRESS IT!! THANK YOU AND WE APPRECIATE ANYTHING YOU CAN DO TO HELP US GET THIS FIXED!!

I PURCHASED THE 2004 MERCURY MONTEREY VAN VIN [XXX] FROM GOOD FRIENDS, WHILE DRIVING DOWN THE HIGHWAY WITH MY FAMILY THE TORQUE CONVERTER AND OUTPUTSHAFT FAILED, UPON TELLING MY FRIENDS ABOUT THIS THEY GAVE ME A LETTER FROM FORD STATING THERE WAS A RECALL ON THESE PARTS, SO I CALL SHEEHY FORD IN RICHMOND VA, THEY TELL ME THERE IS NO RECALL ON THIS PART......THEN I CALL RICHMOND FORD AND THEY TELL ME SHEEHY FORD PERFORMED THE RECALL...SO I CALL SHEEHY FORD AND TRY TO GET AN EXPLANATION, THEN THEY TELL ME IT WAS PERFORMED 18,000 MILES AGO, MY FRIENDS THAT SOLD ME THE VAN SAID THAT THE RECALL WAS NEVER PERFORMED, CAN SOMEONE PLEASE LOOK INTO THIS? IT SOUNDS TO ME THE DEALER DOES NOT WANT TO PERFORM THE WORK TO FIX THE RECALLED PARTS, THERE MUST BE PAPERWORK WHERE THE WORK WAS COMPLETED AND SIGNED OFF ON....AND ACCORDING TO FORD ONLY 18,000 MILES AGO, THEY SAID THE RECALL WAS PERFORMED AT 92,000 MILES, THE VAN CURRENTLY HAS 110,000 MILES...CAN SOMEONE PLEASE HELP ME? THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DAMAGE DONE TO CAR WHILE HAVING VEHICLE REPAIRED. *LD THE CONSUMER STATED DAYS AFTER THE RECALL WAS COMPLETED THE STEERING FROZE. THE CONSUMER WAS INFORMED THAT THE WIRES USED TO COMPLETE THE RECALL WERE TOO LONG AND WRAPPED AROUND THE STEERING COLUMN BREAKING THE HARNESS AND THE LCM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE DEALER (DANA FORD LINCOLN, 266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314) STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,637.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING, THE BRAKE PEDAL WOULD OCCASIONALLY TRAVEL TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE VEHICLE WAS UNABLE TO PROPERLY SLOW DOWN OR STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ROTOR AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO AN ABS FAILURE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 15 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING ABILITY BECAME VERY HARD. THE FAILURE BEGAN TWENTY DAYS AGO AND WORSENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,320. THE VIN WAS INVALID. CONTACT REPORTS THAT STEERING BALLJOINT WAS HEAVILY AND CORRODED AND HAD TO BE REPLACED. *TT

I HAVE BEEN UNABLE TO GET MY AIRBAGS REPLACED AS PART OF THE RECALL AND HAVE BEEN TOLD THAT THEY HAVE ABSOLUTELY NO IDEA OF WHEN THE PARTS WILL BE AVAILABLE TO TAKE CARE OF THIS. AS IT STANDS, IT IS UNSAFE FOR ANYONE TO RIDE IN THE FRONT PASSENGER SIDE OF MY CAR AND I AM DEEPLY CONCERNED ABOUT THE SAFETY OF ANY DRIVER OF THIS VEHICLE IN MY FAMILY. I AM HIGHLY UPSET THAT THIS IS TAKING SO LONG AND THAT THERE SEEMS TO BE NO REGARD FOR THE SAFETY OF MY FAMILY. THIS IS THE MAIN VEHICLE DRIVEN AND I DO NOT HAVE THE LUXURY OF JUST PARKING IT AND WAITING UNTIL SOMEONE DECIDES WE ARE IMPORTANT ENOUGH TO FIX THIS DANGEROUS PROBLEM. I AM DEEPLY DISAPPOINTED IN HOW THIS IS BEING HANDLED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.

TAKATA RECALL. WE RECEIVED A RECALL NOTICE BACK IN EARLY 2016 ABOUT THE PASSENGER AIRBAG. WE RECEIVED ANOTHER LETTER SAYING THEY ARE STILL WORKING ON GETTING VEHICLES TO FORD DEALERSHIPS SO IT CAN BE FIXED. I'M A STAFF SERGEANT IN THE US ARMY CURRENTLY STATIONED IN FORT WAINWRIGHT ALASKA. I CAN'T HAVE ANY OPEN RECALLS ON MY VEHICLE IN ORDER FOR THE ARMY TRANSPORTATION. I CAN'T LEAVE MY CAR IN ANOTHER STATE WHILE I MOVE TO ANOTHER DUTY STATION WITH MY FAMILY. THERE HAS BE AWAY THIS ISSUE CAN BE FIXED SOON.