MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/04/17*LJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER EQUIPPED WITH COOPER DISCOVERER H/T TIRES, SIZE: P265/75R15. WHILE DRIVING APPROXIMATELY 70 MPH, A LOUD BANGING NOISE CAME FROM THE REAR OF THE VEHICLE. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE REAR DRIVER SIDE TIRE HAD EXPERIENCED TREAD SEPARATION, WHICH ALSO CAUSED DAMAGE TO THE REAR BODY PANEL OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND TIRE FAILURE MILEAGE WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 180,000. *TR

WHILE DRIVING VEHICLE MY SEAT WILL DECIDE TO MOVE ON ITS OWN AND PULL ME AWAY FROM THE PEDALS ALSO THE DOME LIGHT COMES ON AND IT DOES THIS ALL THE TIME VERY DANGEROUS NOW MY CAR WILL NOT START AT ALL DUE TO THE IGNITION SWITCH I BELIEVE. *TR

PREVIOUS REAL NOTICE JANUARY2016 , WAS TO BE NOTIFIED WHEN PARTS WERE IN . NOTHING HAPPENED

BACK IN JULY, 2016, I RECEIVED A NOTICE FROM FORD RE: A RECALL ON THE FRONTAL AIRBAG INFLATOR. NO FURTHER NOTICES HAVE BEEN RECEIVED REGARDING FIXING THIS PROBLEM. WHEN WILL THE SITUATION BE RESOLVED?

WHILE DRIVING ON A BUSY ROAD I STARTED TO LOSE POWER AND COULD NOT GO OVER 30 MPH. I COASTED HOME AND HAD TO CALL A TOW TO THE DEALERSHIP, WILLIAMSBURG FORD. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE HAD BEEN A RECALL ON THIS VEHICLE IN 2012 FOR THE TORQUE CONVERTER WHICH WAS REPLACED BY THE PREVIOUS OWNER. HOWEVER, IT IS OBVIOUS THAT THE DAMAGE WAS ALREADY DONE AND THE TRANSMISSION WENT OUT AT 70000 MILES WHICH SHOULD NOT HAPPEN ON ANY CAR. I SENT YOU AN EMAIL PREVIOUSLY ON THIS ISSUE AND HAVE NOT HEARD BACK. I CALLED FORD AND THEY SAID THEY WOULDN'T DO ANYTHING ABOUT IT. THIS IS NOT RIGHT AND SOMETHING SHOULD BE DONE. THEY SHOULD STAND BEHIND THEIR PRODUCT WHEN IT COMES TO SAFETY.

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTING OPERATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,784.

VEHICLE SERVICED AT FRAMINGHAM FORD 12/19/13 INV 331045 3/17/14 INV 333649 REGARDING FORD SAFETY RECALL 13S08/NHTSA RECALL 13V385 STEERING COLUMN SHAFT. IN MAY 2016 I EXPERIENCED OCCASIONAL BUT UNUSUAL STEERING STIFFNESS WHEN MAKING A RIGHT TURN. CONTACTED FRAMINGHAM FORD AND FMC TO EXPRESS MY CONCERN FOR STEERING SAFETY AS RELATED TO THE SAFETY RECALL REPAIRS. FRAMINGHAM FORD RESPONDED THE RECALL & REPAIR WARRANTYY HAD EXPIRED AND INSTRUCTED ME TO CONTACT FMC FOR AUTHORIZATION TO INSPECT/REPAIR THE STEERING ASSEMBLY. CAS 104 76461 D4Y3V8 DOCUMENTS MY 2 PHONE CONTACTS DATED 9/ 2 & 11/ 23,16 WITH FMC CUSTOMER RELATIONSHIP CENTER TO EXPRESS MY STEERING SAFETY CONCERNS REGARDING THE RECALL 13S08 REPAIRS. EACH TIME THE CUSTOMER SERVICE REPRESENTATIVE STATED 1) REPAIR WARRANTY FOR RECALL 13S08 HAD EXPIRED 2))FORD MOTOR CO UNABLE TO OFFER ANY ASSISTANCE FOR CURRENT STEERING INSPECTION/REPAIRS 3) THERE ARE NO ACTIVE RECALLS ON MY VEHICLE 4) I SHOULD SAVE "OUT OF POCKET REPAIR EXPENSES" IN THE EVENT THAT NEW RECALL IS ISSUED NOV 22, 2016 VEHICLE WAS STOPPED AT THE INTERSECTION OF CEMETERY ST & POND ST NATICK, MA 01760. I TURN RIGHT ONTO POND ST TRAVEL 25 YARDS @20MPH WHEN I LOST COMPLETE STEERING CONTROL THE STEERING WHEEL SPUN FREELY IN BOTH DIRECTIONS WITH NO RESPONSE TO CHANGE VEHICLE DIRECTION. I APPLIED BRAKES TO STOP VEHICLE, PLACED IT INTO PARK, TURNED ON THE HAZARD LIGHTS, AND CALLED NATICK POLICE DEPARTMENT NPG LOG DOCUMENT 16-2154 MARBADY GULF SERVICE CALLED BY NPD TO TOW THE DISABLED VEHICLE LOSS OF STEERING WAS DUE TO UPPER STEERING SHAFT COMPLETELY SEPARATING FROM THE STEERING WHEEL. I REPORTED THE INCIDENT TO FORD MOTOR CO (SEE ABOVE NOV23,16). WHO CONTINUES NOT TO ACCEPT MY SAFETY CONCERN OR TAKE RESPONSIBILITY FOR THE STEERING SAFETY DEFECT.