MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 MERCURY MARINER HYBRID- HENDERSONVILLE, NC
QUITS RUNNING WHILE CAUTION WITH EXPLANATION IN MIDDLE LIGHT APPEARS AND WRENCH LIGHT APPEARS. THEN NOTIFICATION TO STOP AT ONCE SAFELY. THIS HAS HAPPENED ON FREEWAY. AFTER 15-20 MINUTES CAR WILL CRANK AGAIN BUT MAY ONLY GO A FEW FEET AND STALL AGAIN, NEAR DEATH EXPERIENCE.
Source: NHTSA WEB SITE -
2004 MERCURY GRAND MARQUIS- NEWPORT NEWS, VA
WHILE DRIVING, THE VISIBILITY WIPERS ENGAGED WITH OUT BEING TURNED ON BY ME. THE CLEANER SPRAYED THE ENTIRE CONTENTS OUT FROM RESERVOIR WITH OUT ME PRESSING THE BUTTON. THIS ALSO OCCURED WHILE VEHICLE WAS NOT TURNED ON WITH THE KEY. VISIBILITY WIPERS WILL NOT TURN ON WHEN TURNED TO ANY SPEED EXCEPT HIGH.
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- FAIR HAVEN, VT
CAR HAS BEEN UNDER TAKATA AIRBAG RECALL SINCE JULY. IT IS OCTOBER. FORD SEEMS TO BE VERY NONCHALANT ABOUT FIXING A PROBLEM WHICH COULD, "CAUSE SERIOUS INJURY OR DEATH." IS THIS ALSO THE POSITION OF THE NHTSA?
Source: NHTSA WEB SITE -
2011 MERCURY MARINER- ATHENS, AL
WRENCH LIGHT ON MERCURY MARINER 2011 WITH SLOW (20-40MPH MAX) AND ROUGH RIDE HOME. YESTERDAY WHILE LEAVING WORK, I TURNED RIGHT OUT OF THE PARKING LOT ONTO THE MAIN ROAD. IMMEDIATELY MY MARINER HESITATED, JERKED FORWARD, AND A WRENCH LIGHT CAME ON. MY SUV SLOWLY ACCELERATED TO 20MPH AND STRUGGLED TO GET TO 40MPH. IT ROAD ROUGH AND I WASN'T SURE IF IT WOULD STALL OR NOT; HOWEVER, I WAS ABLE TO SLOWLY MAKE IT HOME. I LOOKED UP THE WRENCH LIGHT AND LEARNED I WAS LIKELY HAVING A THROTTLE BODY OR POWERTRAIN PROBLEM. I FOUND ONLINE THAT THE DEALER WOULD FIX IT, BUT UNFORTUNATELY, THAT WAS ONLY THROUGH JANUARY 2015 AND HAD EXPIRED (BEFORE THE DEALER EVEN SOLD ME THE SUV.) I STARTED THE SUV THIS MORNING TO TAKE TO THE DEALER TO GET FIXED, BUT THE WRENCH LIGHT HAS GONE OFF AND THERE IS NOT PROOF TO SHOW THE DEALER OF THE PROBLEM. I AM LOOKING INTO REPLACING THE THROTTLE BODY AT MY OWN COST AS A PREVENTIVE NATURE. I WISH I WOULD HAVE KNOWN OF THIS BEFORE THE DEALER SOLD ME THE CAR.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- CHARLOTTE, NC
BOTH INTERIOR DOOR HANDLES ON THE DRIVER'S SIDE OF THE CAR HAVE BROKEN IN THE SAME MANNER (BOTTOM CORNER), AND THE HANDLES WON'T RETRACT. DOING INTERNET SEARCHES, OTHER PEOPLE HAVE THIS PROBLEM TOO WITH FORD FUSION, MERCURY MILAN, & LINCOLN MKZS. SEE PICTURE AT LINK BELOW. HTTPS://WWW.FLICKR.COM/PHOTOS/GTPPILOT/SETS/72157607539089979/ THE DRIVER'S DOOR HANDLE WON'T LOCK ANYMORE. FORD SAYS THIS HASN'T BEEN RECALLED. BOTH HANDLES BROKE WITHIN 2 WEEKS OF EA. OTHER. THE BACK DOOR IS RARELY USED. THE DOOR HANDLES WERE NOT AGGRESSIVELY OPENED - JUST NORMALLY OPENED. THIS HAPPENED WHEN THE CAR WAS STATIONARY IN A PARKING LOT. *TR
Source: NHTSA WEB SITE -
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2008 MERCURY MARINER- GARFIELD HTS, OH
IT STARTED OFF WHEN YOU GET ON THE FREEWAY YOU HAVE TO HOLD THE STEERING WHEEL TIGHT BECAUSE IT JUMPS IN THE NEXT LANE. AND IT'S HARD TO STEER ESPECIALLY TRYING TO TURN AND GUIDE IT GOING STRAIGHT.
Source: NHTSA WEB SITE -
2009 MERCURY MARINER HYBRID- PARMA HEIGHTS, OH
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING 70 MPH ON A HIGHWAY, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER 5 TO 20 MINUTES. THE FAILURE RECURRED SEVEN TIMES PRIOR TO THIS INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY GRAND MARQUIS- MCGAHEYSVILLE, VA
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- VIRGINIA BEACH, VA
BRAKES ARE VERY SPONGY IN ALL ACTIONS. THE BRAKES HAVE BEEN BLED, HAVE NEW BRAKE PADS AND THERE ARE NO LEAKS IN THE SYSTEM. I HAVE READ OTHER MERCURY MILANS AND FORD FOCUS HAVE THE SAME PROBLEM, BRAKE PEDAL GOING TOO LOW TO THE FLOOR BOARD. I FEEL THAT THIS COULD DEVELOP INTO A FUTURE SAFETY PROBLEM. THANK YOU FOR YOUR ATTENTION IN THIS MATTER. *TR
Source: NHTSA WEB SITE -
2000 MERCURY GRAND MARQUIS- MAPLE SHADE, NJ
TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. AFTER MERGING TO THE SIDE OF THE ROAD AND EXITING THE VEHICLE, A TRAILER SIDESWIPPED THE ENTIRE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER OF THE TRAILER ATTEMPTED TO MAKE A TURN PRIOR TO CRASHING INTO THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED DUE TO IT BEING OUT OF BUSINESS. THE FAILURE MILEAGE WAS 125,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE