MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2006 MERCURY MILAN- BOYNTON BEACH, FL
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 MERCURY MARINER- DEWITT, MI
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE TORQUE SENSOR BEING DEFECTIVE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 MERCURY MILAN- SEAFORD, DE
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- YPSILANTI, MI
THE BRAKE PEDAL GOES TO THE FLOOR WHEN IT IS PRESSED. THIS HAPPENS UNDER NORMAL DRIVING CONDITIONS, CITY AND HIGHWAY. THE MASTER CYLINDER WAS REPLACED (TWICE) BUT THE CONDITION HAS NOT CHANGED. THIS HAS BEEN HAPPENING FOR A COUPLE YEARS, AT ALL SPEEDS, WEATHER CONDITIONS (DRY TO WET).
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- SCHENECTADY, NY
WHILE IN PROCESS OF A TURN THE VEHICLE LOST POWER STEERING ABILITIES. IT STARTED TO RETRACT FROM THE TURN THEN LOST THE ABILITY CAUSING THE VEHICLE TO GO OFF AT AN ANGLE AND HIT A PARKED VEHICLE. 2 DAYS PRIOR TO THE ACCIDENT THE IT WAS DISCOVERED THAT THERE MIGHT HAVE BEEN AN ISSUE THAT WOULD NEED ADDRESSING BECAUSE IT FELT LIKE THE VEHICLE LOST POWER STEERING BRIEFLY. AFTER THE ACCIDENT WE DISCOVERED A RECALL FOR POWER STEERING PROBLEMS ON THE VEHICLE BUT MY VEHICLE WASN'T PART OF THAT RECALL. THERE WAS A POLICE REPORT FILED AND A CLAIM. WE DON'T HAVE THE PAPERWORK YET AS THIS JUST HAPPENED. I HAVE INCLUDED PICTURES FROM THE ACCIDENT.
Source: NHTSA WEB SITE -
-
2008 MERCURY MILAN- CHARTLEY, MA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3840000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MERCURY MOUNTAINEER- LAKE CHARLES, LA
2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- WATERFORD, MI
BRAKES GO OUT AFTER ABS INCIDENT. 3 TIMES IN ONE YEAR. 1ST TIME/ ICY CONDITIONS TRAVELING AT 15 MPH APPROACHING RED LIGHT, ABS ENGAGED, BRAKE PEDAL LOST PRESSURE AND STAYED TO THE FLOOR FOR 3 HOURS BEFORE RETURNING TO NORMAL. LAST MONTH, DRY CONDITIONS ON MAIN CITY ROAD , 50 MPH POSTED SPEED, HAD TO SLAM ON BRAKES GO AVOID COLLISION. ABS ENGAGED, LOST ALL BRAKING ABILITY BECAUSE OF NO BRAKE PRESSURE ONCE AGAIN. BRAKES STAYED OUT FOR HOURS, UNTIL MINIMAL PRESSURE RETURNED. REPLACED ALL PADS AND ROTORS, FLUID, AS WELL AS MASTER CYLINDAR. 3 WEEKS LATER, DRY PAVEMENT, MID TURN (20 MPH) LIGHTLY APPLIED BRAKE. ABS ENGAGED AND LOST ALL BRAKE PRESSURE AGAIN. HAS BEEN 3 DAYS AND BRAKE PRESSURE HAS STILL NOT RETURNED. AFTER MUCH RESEARCH THIS IS A COMMON AND REOCCURRING PROBLEM FOR THIS VEHICLE AND ALSO THE FOR FUSION MODEL. AFTER SPENDING A LOT OF MONEY FOR REPAIRS AND REPLACEMENTS, TESTS, THE PROBLEM PERSISTS AND RETURNS. I DO NOT FEEL SAFE IN THIS VEHICLE WITH THIS ISSUE!!! MY SON AND I HAVE BEEN PUT IN SEVERE DANGER THREE TIMES NOW DUE TO A MALFUNCTIONING ABS/BRAKE SYSTEM!!!
Source: NHTSA WEB SITE -
1997 MERCURY GRAND MARQUIS- SAINT PAULS, NC
RECALL WHILE DRIVING THE STEERING WHEEL SEEMS VERY LOOSE AS IF ITS ABOUT TO COME OFF
Source: NHTSA WEB SITE -
2007 MERCURY GRAND MARQUIS- METAIRIE, LA
ABOUT 3 YEARS AGO MY AIR BAG LIGHT CAME ON AND HAS BEEN ON EVER SINCE. I TOOK MY CAR TO MY DEALERSHIP, MARSHALL BROTHERS. I TOLD THE SERVICE GUY THAT THE LIGHT STAYS ON. HE SAID THAT HE HAS BEEN SEEING THIS PROBLEM IN OTHER MERCURIES AND THAT THEY SHOULD BE ISSUING A RECALL. HE SAID THAT BOTH SEATS IN THE FRONT HAD TO BE TAKEN OUT AND THAT IT WOULD COST $1500 FOR THE REPAIR. WHILE WAITING FOR THE RECALL, MARSHALL BROTHERS WENT OUT OF BUSINESS. I AM STILL WAITING FOR THE RECALL WHILE DRIVING AROUND WITH THIS AIR BAG LIGHT ON. WHEN WILL THIS BE RECALLED? DOES THIS MEAN ANYTHING IS WRONG WITH THE ACTUAL AIR BAG? IS THIS A TAKATA AIR BAG? AS LONG AS THE ENGINE IS RUNNING THE AIR BAG LIGHT IS ON.
Source: NHTSA WEB SITE