MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1999 MERCURY MARQUIS- BALTIMORE, MD
DRIVING IN THE RAIN HEADLIGHTS WENT OUT TRIED HIGH BEANS CAME ON WENT OUT, ALSO, WIPERS. I PULL LEAVER HELD IN RESET WIPERS WITH OTHER HAND. THEN I PULL DOWN LEVER TO SIGNAL TOO GET OFF ROAD NOCKING HIGH BEANS OFF AGAIN. I ALMOST HIT GARD RAIL,THE LCD RECALL SHOULD BE FOR ALL CARS NOT JUST SOME MY SAFTY AND OTHERS SHOULD HAVE RECALLS.
Source: NHTSA WEB SITE -
2007 MERCURY MONTEGO- CLINTON, IN
TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT HESITATED TO UNLATCH INTERMITTENTLY. IN ADDITION, AFTER THE DRIVER SIDE SEAT BELT WAS UNLATCHED, IT NO LONGER LATCHED INTO PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 169,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 MERCURY MARINER- WARNER ROBINS, GA
I RECENTLY PURCHASED A 2005 MERCURY MARINER. JUST AFTER MAKING MY FIRST PAYMENT, I WAS GOING DOWN THE INTERSTATE IN IT AND IT JERKED LIKE SOMETHING HAD BROKEN. IT NEVER LOST POWER. NEVER HAD ANY GAUGES COME ON OR ANYTHING. I DROVE IT TO THE CLOSEST STORE AND HAD IT TOWED HOME AND THEN TO THE FORD DEALERSHIP IN MY TOWN. THEY CALL ME 2 DAYS LATER AND SAY I NEED A NEW MOTOR $6500. THAT'S MORE THAN THE VEHICLE IS WORTH. I ASK HOW WAS THAT WHEN NO GAUGES CAME ON. HIS RESPONSE WAS "IT'S INTERNAL. GAUGES WON'T COME ON." NEITHER THE LOT I BOUGHT IT AT, FORD, NOR THE FINANCE COMPANY WILL HELP IN THE REPAIRS. JUDGING BY ALL OF THE COMPLAINTS LISTED HERE, THIS SHOULD BE A MANDATORY RECALL. NOW I'M STUCK WITH A LEMON, NO WAY TO FIX IT OR GET OUT OF IT.
Source: NHTSA WEB SITE -
2000 MERCURY COUGAR- ANTIOCH, CA
TAKATA INFLATORSI HAVE A 2000. MERCURY. COGUAR. WHEN. I BOUGHT THE. CAR IT RAN TGOOD, THEN. IN 2014. I HAD TO. PAY 1000. TO GET A. FUEL PUMP PUT IN. AND. THAT ONLY LASTED. 2YRS. NOW THE FUEL PUMP WENT OUT . I DON'T. HAVE. THAT KIND OF MONEY .I LIVE ON AS. WHEN I PAY MY BILLS I'M. BROKE. I LOOKED UP RECALLS. AND ITS THE FUEL SYSTEM ON THE CAR. IT JUST STOPS. EVEN IN TRAFFIC. I DON'T SEE WHAT MY CREDIT. HAS ANYTHING. TO DO WITH GETTING HELP. FIXING MY CAR IF IT HAS A RECALL. ON THE FUEL SYSTEM.
Source: NHTSA WEB SITE -
2004 MERCURY GRAND MARQUIS- MADISON, ME
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND THE WASHER ACTIVATED WITH NO WARNING SEVERAL TIMES. THE CONTACT HAD A MECHANIC REPLACE THE WIPER MOTOR TWICE BUT THE FAILURE RECURRED. THE CONTACT WAS TO DETERMINE IF THE MECHANIC WOULD REPLACE THE PART A THIRD TIME OR HAVE THE REPAIRS PERFORMED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 06/29/16*LJ *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2004 MERCURY GRAND MARQUIS- MEMPHIS, TN
MY WIFE AND 4 YEAR OLD DAUGHTER WERE STRUCK BY A 2004 MERCURY GRAND MARQUIS ON 04/21/16. THEY WERE DRIVING IN EASTBOUND TRAFFIC IN A 2008 NISSAN ULTIMA AND THE DRIVER OF THE MERCURY GRAND MARQUIS WAS DRIVING IN WESTBOUND TRAFFIC. THE DRIVER OF THE GRAND MARQUIS LOST CONTROL OF HIS VEHICLE AND CRASHED INTO THE VEHICLE OF MY WIFE AND DAUGHTER. THE DRIVER DIED AT THE SCENE OF THE ACCIDENT. MY WIFE SUSTAINED SUBSTANTIAL DAMAGE TO HER RIGHT LEG AND MY DAUGHTER SUSTAINED SUBSTANTIAL TRAUMA TO HER SKULL, NECK, BACK, SPINAL CORD, THROAT, AND INTESTINES. MY DAUGHTER IS PARALYZED ON THE RIGHT SIDE AND THE DOCTORS SAY HER PROGNOSIS IS UNKNOWN. SHE HAS A TRACHEOSTOMY AND IS UNABLE TO SPEAK. I HAVE READ NUMEROUS COMPLAINTS ONLINE REGARDING SUDDEN LOSS OF STEERING WITH 2004 MERCURY GRAND MARQUIS VEHICLES. FORD ISSUED A RECALL FOR THE STEERING COLUMN FOR 2005 THROUGH 2011 MERCURY GRAND MARQUIS CARS. THE RECALL WAS DUE TO EXCESSIVE CORROSION OF THE STEERING COLUMN, WHICH LEADS TO LOSS OF CONTROL OF THE VEHICLE WHILE DRIVING. FORD HAS NOT RECALLED 2003 AND 2004 MERCURY GRAND MARQUIS DESPITE THESE VEHICLES HAVING THE SAME STEERING COLUMN. THE MEMPHIS POLICE DETECTIVE CLOSED THE CASE LAST WEEK AND THIS WAS BEFORE I DISCOVERED THE STEERING COLUMN RECALL. I HAVE CALLED THE DETECTIVE MULTIPLE TIMES, AND HE IS NOT RETURNING MY CALLS. THIS MATTER NEEDS IMMEDIATE ATTENTION.
Source: NHTSA WEB SITE -
2009 MERCURY SABLE- EAST PEORIA, IL
WHILE CRUISING ON INTERSTATE HIGHWAYS, ON THREE OCCASIONS, THE ENGINE HAS QUIT RUNNING. THE FIRST INCIDENT OCCURRED OCTOBER 12, 2012 WITH ABOUT 18,000 MILES ON ODOMETER.THE SECOND INCIDENT OCCURRED DURING MAY, 2014 WITH ABOUT 34,000 MILES ON ODOMETER. THE THIRD INCIDENT OCCURRED ON APRIL 20, 2016 WITH 40,665 MILES ON ODOMETER. IT IS INTERESTING TO NOTE THAT WHILE THIS VEHICLE IS USED PRIMARILY FOR OUT-OF-STATE TRAVEL, ALL 3 INCIDENTS HAVE OCCURRED WHILE RETURNING HOME FROM OUT OF STATE TRIPS AND WITHIN ABOUT A 70 MILE RADIUS IN CENTRAL ILLINOIS. THE ENGINE WILL READILY RESTART AFTER A SHUTDOWN. THE ENGINE RAN SMOOTHLY BOTH BEFORE AND FOLLOWING EACH SHUTDOWN, AS WELL AS ALL OTHER TIMES DURING THE LIFE OF THIS VEHICLE. THE FORD DEALER CHECKED THE ENGINE THIS WEEK AND FOUND NO CAUSE FOR ENGINE SHUTDOWN NOR VEHICLE RECALLS. I AM INCLINED TO BELIEVE THAT THIS ENGINE SHUTDOWN ISSUE IS NOT ISOLATED TO THIS ONE VEHICLE. I FEAR THAT SUCH ENGINE SHUTDOWNS WILL LEAD TO A CATASTROPHIC CRASH PARTICULARLY WHEN THE VEHICLE IS OPERATED ON CROWDED INTERSTATE HIGHWAYS IN LARGE METROPOLITAN AREAS IN RUSH HOUR TRAFFIC. WE TRAVEL ON THESE HIGHWAYS AROUND INDIANAPOLIS, CINCINNATI AND ST. LOUIS. (WE HAVE ALREADY EXPERIENCED AN ENGINE SHUTDOWN ON ANOTHER OF OUR VEHICLES WHILE TRAVELING ON A VERY CROWDED INTERSTATE DURING RUSH HOUR.)
Source: NHTSA WEB SITE -
2008 MERCURY MARINER- SAN ANTONIO, TX
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE PRESSURE TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKES MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE PADS WERE ALSO REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHEN DRIVING WHILE IT WAS RAINING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 MERCURY MARINER- CLINTON, NY
SLIGHT GRINDING NOISE WHEN MAKING A HARD LEFT TURN, AS INTO A DRIVEWAY. (RELITIVELY SLOW SPEED, NOT CREEPING)
Source: NHTSA WEB SITE -
2000 MERCURY COUGAR- ANTIOCH, CA
HAVING SO MANY PROBLEMS WITH THE FUEL SYSTEMS. I HAVE PUT FUELPUT A NEW FUEL PUMP IN GAS TANK 2 YES. AGO. PUT FUEL PRESSURE SENSOR THIS YEAR. PUT NEW FUEL REGULATOR THIS YEAR NOW WHEN DRIVING IT WILL JUST STOP. AND WOULDN'T STARTUP
Source: NHTSA WEB SITE