MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 MERCURY MOUNTAINEER- FREDERICK, MD
HAVE SENT A COMPLAINT RECENTLY NO ONE HAS CONTACTED ME I'VE SEEN ON LINE HUNDREDS OF COMPLAINTS DUE TO FAULTY TRANSMISSIONS ON FORD, AND MERCURY MOUNTAINEER ESP 20001- THRU 2012 MODELS AND HAD A 2004 LAST YR. I HAD TO SEND TO JUNKYARD BECAUSE TRANSMISSION WAS BAD AND WOULD ALSO STOP WHILE DRIVING ESP. ON HIGHWAYS AT SPEEDS OVER 55 MPH MANY CLOSE CALLS AND LUCKY I WASNT INJURED OR KILLLED DUE TO TROUBLE WITH TRANSMISSION NOT SHIFTING AND BECOMING UNRESPONSIVE TO WHERE IT HAD TO BE TOWED SEVERAL TIMES WHEN TRANSMISSION BECAME UNRESPONSIVE NOW MY 2006 MOUNTAINEER AWD HAS SIMILAR PROBLEMS AND EVERY ONE I HAVE TRIED TO PURCHASE AS A REPLACEMENT ALSO HAS HAD PROBLEMS WITH THEIR TRANSMISSIONS FAILING SO NEED SOME ADVICE AS TO WHAT CAN BE DONE TO CORRECT THESE ISSUES!.....AS IN PAST I STATED IT FAILS LOSES POWER AND TRANSMISSION FAILS WHILE DRIVING ON HIGHWAY AFTER SLOWING DOWN OR COMING TO STOP AT LIGHTS OR STOP SIGNS IT USUALLY IS UNRESPONSIVE AND CANT GET OUT OF LOW GEAR AND OR COMPLETELY WILL NOT GO THRU GEARS NORMALLY!....HAVE HEARD ONLY 2011 MODELS HAVE BEEN RECALLED RECENTLY NOT FAIR IN MY OPINION THAT NO ONE HAS PAID ATTENTION TO THE EARLIER MODEL FORD EXPLORER AND MOUNTAINEER ESPECIALLY IN MY CASE O4-08 HAVE ALL HAD EXACT PROBLEMS SIMILAR TO MY CURRENT 06 MOUNTAINEER AWD....AS SEVERALMECHANICS RECENTLY REFUSE TO WORK ON IT TELLING ME THEY ARE NOT WORTH THEIR TIME AND NO GUARANTEES AS THEY FEEL THAT THEY ARE ALL FAULTY FROM 02-2012 AND ALL SHULD HAVE BEEN RECALLED DUE TO SAFETY ISSUES!.....IN MY OPINION I BELIEVE THIS SHULD BE LOOKED INTO BEFORE IT BECOMEWS THE CAUSE OF AN ACCIDENT OR WORSE...I AM DISABLED AND NEED A SAFER VEHICLE AND IN HOPES FORD WILL MAKE RIGHT BY ME AND POSSIBLY LOOK INTO AND OR SEE ABOUT A RECALL ON MY 06 MERCURY MOUNTAINEER!. THANKS FOR ANY TIME AND HELP! REFERRING TO THE UNSAFE DRIVETRAIN YET AGAIN I AM HAVING WITH NOW.
Source: NHTSA WEB SITE -
2006 MERCURY MONTEGO- SPRINGFIELD, OR
WRENCH LIGHT COMES ON, CAR SPITS AND SPUTTERS AND DIES. AFTER RESTARTITBE CAR, LIGHT IS OFF. HAPPENS MULTIPLE TIMES A WEEK. CAR WILL NOT DRIVE WITHOUT RESTART.
Source: NHTSA WEB SITE -
2003 MERCURY MOUNTAINEER- DUARTE, CA
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MOUNTAINEER- ELLENDALE, DE
I ALSO HAVE THE SAME ISSUE WITH THE IGNITION CAUSING THE SEATS TO MOVE THE EASY EXIT POSITION. THIS HAPPENS CONSTANTLY WHILE DRIVING AND IS VERY UNSAFE. THE INTERIOR LIGHTS COME ON AS IF THE KEY WAS TURNED OFF AND REMOVED FROM THE IGNITION, ALSO CAUSING THE SEAT TO MOVE THE EXIT POSITION. WHEN THIS HAPPENS, I AM UNABLE TO REACH THE PEDALS AND SCRAMBLE TO CORRECT THE ISSUE. I SEE WHERE THIS IS HAPPENING TO QUITE A FEW OTHER OWNERS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- OAKDALE, MN
THE BRAKE PEDAL NEEDS TO BE PUSHED DOWN TO THE FLOOR; IT IS NOT SAFE. WHEN TAKEN TO THE SHOP, I FOUND OUT THAT IT'S AN ABS PUMP ISSUE. UPON SEARCHING ONLINE, IT'S A WIDESPREAD PROBLEM WITH FUSIONS AND MILANS FROM 2006-08. THE BRAKE PEDAL MUST BE PUSHED ALL THE WAY DOWN ANY TIME THAT BRAKING IS REQUIRED. THIS IS A MAJOR SAFETY CONCERN.
Source: NHTSA WEB SITE -
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2003 MERCURY MOUNTAINEER- BOSTON, MA
JUST LIKE EVERY OTHER MOUNTAINEER OR EXPLORER OF THIS ERA THE LIFT GATE HAS CRACKED AROUND THE VEHICLE LOGO. THIS HAS CAUSED PROBLEMS INCLUDING CORROSION, RUST, AND LOCKING MECHANISM FAILURE ON THE LIFTGATE. THIS PROBLEM CAN BE SEEN ON EVERY SINGLE MOUNTAINEER OR EXPLORER OF THIS ERA. IT'S PRETTY RIDICULOUS THAT FORD HAS NOT BEEN FORCED TO REMEDY THE ISSUE OR DONE IT VOLUNTARILY. IT IS CLEARLY AN ENGINEERING FAILURE.
Source: NHTSA WEB SITE -
1996 MERCURY GRAND MARQUIS- MILNOOKA, IL
TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE TRANSMISSION FLUID LEAKED ONTO THE GASKET PAN. THERE WAS NO FLUID VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER, TRANSMISSION PUMP, AND PAN NEEDED TO BE REPLACED. ADDITIONALLY, THE TRANSMISSION REAR MAIN SEAL AND DRIVE SHAFT REQUIRED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MERCURY GRAND MARQUIS- MEMPHIS, TN
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 55 MPH, THE HEADLAMPS FAILED TO OPERATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MERCURY MILAN- AURORA, CO
TOOK CAR IN TO FORD DEALER FOR SERVICING PER RECALL 15S34 ON 4/27/16. DEALER NOTIFIED ME THAT BRAKE LIGHTS ARE; "....STUCK ON WHEN PARKING LIGHTS OR HEADLIGHTS ARE ON -- THEY WORK IF HEADLIGHTS ARE OFF ....". (SEE NOUGHTON FORD AURORA, CO INVOICE # FOCS418452). THIS IS A HAZARD!!!!!
Source: NHTSA WEB SITE -
2004 MERCURY GRAND MARQUIS- WEST MILFORD, NJ
2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HAS SAME DIFFICULT STEERING ISSUES STATED IN DEFECTIVE STEERING SHAFT RECALL BUT VIN# NOT INCLUDED ON RECALL LIST. CONSUMER ALSO SEEKS REIMBURSEMENT FOR REPAIRS. *SMD
Source: CONSUMER LETTER