MERCURY Complaints

WHILE DRIVING THE "OD" LIGHT STARTED FLASHING AND THE VEHICLE WOULD NOT SHIFT FROM 2ND TO THIRD GEAR. IT WOULD JUST REV UP. IF YOU LET OFF THE GAS IT WOULD USUALLY SHIFT INTO 3RD GEAR. I WAS GOING TO TRY TO CHECK THE FLUID BUT COULDN'T FIND THE DIPSTICK. I CHECKED THE MANUAL AND FOUND OUT THERE IS NONE. WHEN I CHECKED ONLINE FOR HELP I FOUND ALL THE OTHER COMPLAINTS THAT WERE EXACTLY LIKE MINE. IT IS VERY DISAPPOINTING THAT FORD WILL NOT ISSUE A RECALL ON THIS OBVIOUSLY POORLY DESIGNED TRANSMISSION. THIS IS A VERY EXPENSIVE PART FOR AN OWNER TO REPLACE AND IS A SAFETY ISSUE AS YOU COULD LOSE THE ABILITY TO ACCELERATE AT A CRITICAL MOMENT. WITH AS MANY COMPLAINTS AS I AM SEEING ONLINE THERE SHOULD DEFINITELY BE A RECALL. I HOPE IT DOESN'T TAKE SOMEBODY GETTING HURT OR KILLED FOR ACTION TO BE TAKEN. *JS

WHEN DECELERATING DOWN HILL THE BRAKES BECAME SEEMED TO HAVE NO POWER TO STOP THE CAR AND REQUIRED EXTREME FORCE TO STOP THE CAR. AFTERWARDS THE ELECTRONIC MOTOR DISENGAGED FROM THE ENGINE AND THE AUTOMOBILE RUNS ON COMBUSTION ENGINE ONLY WITHOUT THE HYBRID ELECTRIC MOTOR ASSIST. *JS

3 MONTHS AGO I TOOK MY 2008 MERCURY MARINER INTO FORD FOR THE POWER STEERING RECALL. THEY WERE TO DO ONE OF THREE THINGS: UPDATE THE SOFTWARE FOR THE POWER STEERING, REPLACE THE TORQUE SENSOR OR REPLACE THE POWER STEERING COLUMN. THEY ONLY UPDATES THE POWER STEERING SYSTEM SOFTWARE. DAY 1 AFTER IT BEING FIXED, I WAS EXPERIENCE AN EXTREMELY SHAKY STEERING WHEEL AND A "POWER STEERING ASSIST FAULT" INDICATOR THAT WOULD RANDOMLY SHOW UP NOW AND THEN. FORD SAID THEY COULD LOOK AT IT BUT THAT IT WOULD NOT FALL UNDER THE RECALL. FEBRUARY 4, 9:00AM, MY POWER STEERING GOES OUT PULLING INTO WORK. I TOOK MY CAR INTO FORD TODAY AND THEY EXCLAIMED THAT MY POWER STEERING MOTOR AND COLUMN NEED REPLACED BUT AGAIN THIS HAS NOTHING TO DO WITH THE RECALL. I EXPERIENCED NO PROBLEMS WITH MY POWER STEERING PRIOR TO THE SOFTWARE UPDATE. AFTER READING SEVERAL (A COUPLE HUNDRED) REVIEWS BY OTHER CUSTOMERS, THEY EXPERIENCED THE SAME EXACT INCIDENTS A FEW MONTHS AFTER THE UPDATE, BUT FORD SAID THEY HAD TO PAY THE FULL $1,200 TO REPLACE THE STEERING COLUMN. IT IS SICKENING TO KNOW THAT THIS "UPDATE" IS ACTUALLY CAUSING POWER STEERING TO MALFUNCTION AND PUTTING PEOPLE'S LIVES IN DANGER. ON TOP OF IT, FORD SAYS ONCE THE UPDATE IS RAN, THERE IS NOTHING MORE THEY CAN DO UNDER THE RECALL, WHEN THEY KNOW FULL WELL KNOW WHAT THE UPDATE IS DOING AND PUTTING MONEY IN THEIR POCKETS. SOMEONE PLEASE LOOK INTO THIS. LIVES CAN BE LOST DUE TO THIS MALFUNCTION THAT SHOULD NOT BE SWEPT UNDER THE RUG. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT APPLIED THE BRAKES AND HEARD AN ABNORMAL GRINDING SOUND FROM THE BRAKES. ALSO, THE ABS WARNING LIGHT ILLUMINATED. THE FAILURES RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ABS UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE CONTACT HEARD A LOUD NOISE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE COIL SPRING FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (TIRES). WHILE DRIVING AT 30 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (TIRES) DUE TO A RECENT REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,363.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT BOTH REAR SEAT LATCHES FRACTURED AND CORRODED. AS A RESULT, THERE WERE TWO LARGE HOLES IN THE AREA OF THE CORROSION CAUSING WATER DAMAGE TO THE CARPETS. IN ADDITION, THE CONTACT MENTIONED THAT BOTH REAR WHEEL WELLS WERE CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN STOPPED AT LIGHT, UPON ACCELERATING WHEN THE LIGHT TURNS GREEN, THE ACCELERATOR IS HARD TO PRESS. IT DOES NOT DEPRESS. YOU HAVE TO EITHER PRESS TOO HARD OR PUMP A FEW TIMES FOR IT TO GET GOING. THIS IS VERY DANGEROUS WHEN YOU ARE TAKING A LEFT TURN ON A SOLID GREEN LIGHT WITHOUT A GREEN ARROW. YOU MAY STALL AND THEN LUNGE FORWARD INTO AN ONCOMING CAR *TR

TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE ALL THE DOORS FAILED TO OPEN WHEN USING THE KEY FOB AND THE POWER DOOR LOCK SWITCHES. THE CONTACT STATED THAT ONLY THE FRONT DRIVER SIDE DOOR COULD BE OPENED MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SMART JUNCTION BOX FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,783.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING AT 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,719.