MERCURY Complaints

TL* THE CONTACT OWNS A 1995 MERCURY VILLAGER. THE CONTACT STATED THAT THE VEHICLE EMITTED STRONG FUEL FUMES FROM OUTSIDE AND INSIDE THE VEHICLE. THE SMELL WAS AFFECTING THE CONTACT WHILE OPERATING THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V419002 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR WINDOW ISSUES AND DEALERSHIP PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE REAR WINDSHIELD MOTOR NEEDED TO BE REPLACED. *JB

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEADLIGHTS FAILED TO COME. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER RECEIVED A LETTER FROM FORD ANNOUNCING A RECALL PROGRAM (14N01). THE LETTER STATED THERE MAYBE A POSSIBILITY THAT AN ELECTRONIC MODULE LIGHTING CONTROL MODULE THAT SUPPLIES POWER TO THE HEADLIGHTS MAY FAIL. THE CONSUMER STATED SHE BEGAN NOTICING THE HEADLIGHT FAILURE IN JUNE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DETERMINED THE PROBLEM WAS COVERED BY THE RECALL PROGRAM. THE DEALER ORDERED THE REPLACEMENT. HOWEVER, THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE, AS TO WHEN THE PART WOULD BE AVAILABLE. *JB

I WAS DRIVING ALONG THE HIGHWAY AT APPROXIMATELY 45 MPH WHEN SUDDENLY ACCELERATOR SPED UP TO A HIGH RATE OF SPEED. COULD NOT SLOW DOWN WHEN BRAKING. CAR CONTINUED TO ACCELERATE. COULD NOT GET CAR TO SLOW DOWN NO MATTER WHAT I TRIED. HAD TO TURN CAR OFF TO COME TO A STOP. THE LOCAL WICHITA FALLS FORD COMPANY SAYS THERE IS RECALL FOR THIS PROBLEM, BUT I HAVE READ ALL OVER THE NET THAT IT IS A PROBLEM FORD MOTOR COMPANY SAID THAT IT WOULD FIX. CALLED FORD MOTOR CO. HEADQUARTERS AND THEY SAID THERE IS NO RECALL ISSUED FOR THIS PROBLEM AND THEY WILL NOT FIX IT. I SHOULD NOT HAVE TO PAY FOR THIS WHEN FORD KNOWS IT IS AN ONGOING PROBLEM. I AM 73 YEARS OLD AND DO NOT HAVE MONEY FOR THIS KIND OF REPAIR. *TR

I HAD AN INCIDENT OF UNINTENDED ACCELERATION ON MY MERCURY MARQUIS. I WAS BRAKING FOR A STOP WHEN THE ENGINE SUDDENLY STARTED RACING. I PUT MY FOOT ON THE BRAKE HARD BUT THE CAR STILL CONTINUED TO MOVE SLOWLY UNTIL I HIT THE CAR IN FRONT OF ME. THERE WAS NO DAMAGE TO EITHER VEHICLE (FORTUNATELY) BUT THE CAR'S ENGINE WAS COMPLETELY OUT OF CONTROL. *TR

MY HEADLIGHTS WILL NOT COME ON AT TIMES OR JUST COME ON FOR A COUPLE OF MINUTES AND THEN THEY GONE. I HAVE GOTTEN SO MANY TICKETS FOR DRIVING WITH MY HIGH BEAMS AND IT'S SEEM LIKE THE MANUFACTURER DON'T CARE AT ALL. *TR

TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE SERVICE ADVANCE TRACK AND THE POWER STEERING LIGHTS ILLUMINATED AS THE POWER STEERING SEIZED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER AND WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN NUMBER WAS NOT AVAILABLE.

TL*THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

COOLANT LEAK FROM CRACK IN PLASTIC INTAKE MANIFOLD. THIS CAR ONLY HAS 97,130 MILES ON IT AND WELL CARED FOR. THEY SHOULD NOT BE USING PLASTIC IN THIS APPLICATION - IT SHOULD BE IRON OR ALUMINUM. THIS IS A COMMON PROBLEM I WAS TOLD WITH THE 4.6 V8 ENGINE. FORD NEEDS TO RECALL THESE AND REPLACE AT NO COST TO CUSTOMER. I WILL BE WRITING A LETTER TO FORD IF THE DEALER DOESN'T COVER THIS AS A RECALL. RIDICULOUS TO USE PLASTIC IN THIS APPLICATION. *TR

2005 GRAND MARQUIS RECALL NOTICE ON YOUR VEHICLE, IT MAY BE POSSIBLE THAT THE UPPER INTERMEDIATE STEERING SHAFT WAS SERVICED INCORRECTLY DURING PREVIOUS REPAIRS FOR SAFETY RECALL 13S08 OR REGIONAL PROGRAM 13R01. *MW THE CONSUMER ATTACHED RECALL # 14V704000. DOCUMENT IS WRITTEN IN SPANISH. *JB