MERCURY Complaints

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BOLT FROM THE IDLER PULLEY FRACTURED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

TL*THE CONTACT OWNS A 1998 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE MANIFOLD AND THE THERMOSTAT HOLDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 3/24/15*CN THE CONSUMER STATED HE PULLED THE VEHICLE TO THE CURB, INSPECTED THE ENGINE AND NOTICED SMOKE COMING FROM A BROKEN PART, RELEASING ANTI-FREEZE. THE THERMOSTAT GASKET HOUSING AND INTAKE MANIFOLD WERE REPLACED. UPDATED 07/07/15*JB

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER ON VARIOUS OCCASIONS WHERE THE POWER STEERING WAS RESET BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

ON AUGUST 8TH 2014. AT THE TIME OF THE REPAIR AT SUNNYVALE FORD, I TOLD THE ADVISOR ([XXX] ) THAT I HAD AN INCIDENT WHERE THE POWER STEERING STOPPED WORKING AND REVERTED TO MANUAL MODE. SUNNYVALE FORD THEN ONLY CONDUCTED A RE-PROGRAMMING OF THE ELECTRICAL POWER STEERING. ON WEDNESDAY, JANUARY 21ST 2015 WHILE DRIVING MY KIDS TO SCHOOL THE POWER STEERING WENT INTO MANUAL MODE AGAIN AND FAILED TO WORK (STEERING WHEEL WAS STIFF). SUNNYVALE FORD THEN DIRECTED ME TO THE ADVISOR ([XXX] ) AND THEY ASKED FOR THE VEHICLE TO BE TAKEN IN TO THEIR SHOP FOR A DIAGNOSIS (WITH A FEE OF $150). I CALLED FORD CUSTOMER SERVICE TO TALK TO SOMEONE AND GET THEIR HELP ON THE ISSUE, I TALKED TO A REPRESENTATIVE THAT TOLD ME THERE WAS A 12,000 MILE/ 12 MONTH WARRANTY ON THE RECALL REPAIR. I THEN HAD THE VEHICLE TOWED TO SUNNYVALE FORD ON FRIDAY MORNING (1/24/15) I WAS ADVISED THAT THEY NEEDED AUTHORIZATION FROM FORD (MANUFACTURER) TO RE OPEN THE RECALL AND REPLACE THE POWER STEERING TORQUE UNDER THE RECALL, BUT WOULD NOT HAVE INFORMATION UNTIL MONDAY JANUARY 26TH. ON MONDAY, JANUARY 26TH I CALLED, I WAS THEN TOLD THAT [XXX] WAS OUT FOR THE DAY AND NO ONE ELSE COULD HELP ME. I CALLED FORD DIRECTLY TO ASK FOR ASSISTANCE IN GETTING THIS EXPEDITED, THEY ADVISED ME THAT THERE WAS NO WARRANTY (CONTRADICTING WHAT THE REPRESENTATIVE TOLD ME ON 1/23/14). I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD THAT THERE WAS A 24 HOUR CALL BACK TO SPEAK TO A SUPERVISOR. ON TUESDAY, JANUARY 27TH [XXX] CALLED TO TELL ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE RECALL AND NOW THEY WOULD HAVE TO REPLACE THE COLUMN (COSTING ABOUT $1,300). LATER ON TUESDAY I RECEIVED A CALL FROM FORD CUSTOMER SERVICE SUPERVISOR [XXX] TO TELL ME THAT IT WASN'T GOING TO BE COVERED. I ASKED TO TALK TO HIS MANAGER AND HE SAID HE IS THE HIGHEST RANKED SO THERE WAS NO ONE ELSE I COULD TALK TO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

THE BRAKE AND ACCELERATOR PEDALS ARE TOO CLOSE TOGETHER AND AT THE SAME HEIGHT. ON NUMEROUS OCCASIONS, WHEN ATTEMPTING TO BRAKE I FOUND MYSELF ACCELERATING SINCE THE BRAKE AND ACCELERATOR WERE BOTH DEPRESSED. THE PEDALS ARE NOT ADJUSTABLE AND I REALLY HAVE TO CONCENTRATE WHEN BRAKING TO AVOID THE ACCELERATOR PEDAL OR MY CAR JUST KEEPS ON GOING. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED WITHOUT ANY WARNING. THE VEHICLE HAD TO BE PULLED OVER, TURNED OFF AND RESTARTED IN ORDER TO RESET THE COMPUTER. THE CONTACT STATED THAT THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE DEALER UPDATED THE PSCM BUT THE INSTRUMENT CLUSTER MODULE WAS NOT REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

2006 MERCURY GRAND MARQUIS. THE AIR BAG LIGHT ILLUMINATED. *TA THE DEALER REPLACED THE SEAT BELT TENSIONER. *JB

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE ECM MODULE WAS REPLACED BY THE CONTACT. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED INTERMITTENTLY AND OTHER UNKNOWN ELECTRICAL FAILURES OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.