MERCURY Complaints

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE INTERMITTENTLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT EIGHT SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MULTIPLE TIMES AND A COIL PACK WAS PLACED TO PREVENT THE SPARK PLUGS FROM BLOWING OUT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE RADIATOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THREE WAY HEATER HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

SEAT BELTS ON 2000 MERCURY VILLAGER ESTATE HAVE LOCKED UP AND WILL NOT RELEASE. CALLED FORD CUSTOMER RELATIONS REGARDING ISSUE AND THEY ARE STATING THEY HAVE NO KNOW ISSUE OR RECALL WITH SEAT BELTS LOCKING UP. REAR SEAT BELTS ARE THE ONES AFFECTED. FORD CUSTOMER RELATIONS IS STATING IT IS OUT OF WARRANTY SO I WILL BE RESPONSIBLE FOR FIXING VEHICLE. *TR

VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE. *TR

MY TEENAGE SON WAS DRIVING THIS VEHICLE HIS 2008 MERCURY MARINER WHEN THE STEERING WHEEL FROZE WITHOUT WARNING. IT TOOK ALL MY STRENGTH BUT HE MANAGE TO GET TO HIS GRANDPARENTS AND PULLED OVER. HIS DASHBOARD INDICATED IT WAS "POWER STEERING ASSIST FAIL." THE POWER STEERING FAILURE WAS THE #1 TRENDING COMPLAINT ON CARCOMPLAINTS.COM IN APRIL, 2014 AND IS A KNOWN PROBLEM. PRIOR TO CONTACTING THE DEALERSHIP, I RESEARCH IT AND FOUND THAT FORD ISSUED SAFETY RECALLS FOR APPROXIMATELY 1.1 MILLION CARS IN NORTH AMERICA. THE FIRST RECALL AFFECTED ESCAPE AND MERCURY FROM 2008-2011. HOWEVER, I DID NOT RECEIVE A RECALL NOTICE AND WHEN THE DEALERSHIP WAS CALLED WE WERE INFORMED THE RECALL HAD EXPIRED. SAFETY RECALLS SHOULD NOT EXPIRED, ESPECIALLY FOR KNOWN ISSUES LIKE THIS. *TR

SUBJECT:2000 MERCURY SABLE LS. WHEN STARTING VEHICLE WHEN RAINING VEHICLE TENDS TO CHOKE OUT OR MISS AND NOT HAVE ANY POWER. IF ATTEMPTING TO DRIVE VEHICLE WILL STALL OUT. THIS HAS HAPPENED SEVERAL TIMES. SOMEONE MENTIONED TO ME THAT COMPUTER COULD BE GETTING WET OR HOLDING CONDENSATION. THE WARNING ENGINE LIGHT WILL COME ON. IF DRIVEN FOR A DISTANCE AFTER RAIN IS OVER THE NEXT DAY OR SO THE LIGHT WILL GO OFF. IS THIS A PROBLEM WITH THIS PARTICULAR CAR? THE ENGINE WAS TUNED FIVE YEARS AGO WHEN PURCHASED. WHEN THE WEATHER IS DRY OR JUST SNOWING THE CAR IDLES OKAY AND RUNS SMOOTH. *TR

WHEN THE HEADLIGHTS ARE ON THE REAR DRIVER'S SIDE TAIL LIGHT DOES NOT LIGHT AS BRIGHTLY AS THE PASSENGER SIDE. I HAVE HAD SEVERAL PEOPLE BRING THIS TO MY ATTENTION BEGINNING IN APPROXIMATELY SEPT 2014. MY SISTER IN LAW FOLLOWED ME ONE NIGHT AND IT DROVE HER ABSOLUTELY CRAZY. I HAVE HAD MANY PEOPLE EXPRESS CONCERNS THAT I MAY GET STOPPED FOR THIS. I INQUIRED YESTERDAY AT THE FORD DEALER ABOUT GETTING THIS FIXED AND WAS TOLD THAT THE WHOLE UNIT NEEDS TO BE REPLACED BECAUSE THEY ARE LED LIGHTS. APPROXIMATE COST IS $410 PLUS TAX. I SINCE HAVE LOOKED ON LINE TO INQUIRE ABOUT REPLACING IT MYSELF AND FOUND THAT THIS IS A COMMON PROBLEM FOR MERCURY MILANS AND FORD FUSIONS. *TR

IT FIRST STARTED WITH THE PASSENGER REAR TAIL LIGHT. THE LED BRAKELIGHT FAILED, LED LIGHTS ARE KNOWN TO LAST FOR 20+ YEARS AND THESE LASTED ABOUT FOUR. AFTER THAT A BULB WENT OUT, WHEN THE BULB WAS REPLACED IT STILL DIDN'T RESOLVE THE ISSUE. THERE ARE TWO COMPONENTS TO THE TAIL LIGHT, AN INNER LIGHT ATTACHED TO THE REAR TRUNK AND A OUTER LIGHT ON THE ACTUAL REAR BODY. FIRST, THE INNER PASSENGER WENT OUT, THEN THE INNER DRIVER'S AND THEN THE OUTSIDE PASSENGER. NOW FINALLY, THE OUTSIDE DRIVER'S SIDE HAS STARTED FLICKERING. DOING MINOR GOOGLE SEARCHES IMMEDIATELY RETURNS RESULTS WITH OTHER VEHICLES HAVING THE SAME PROBLEM. *TR

STARTED MY CAR TO WARM UP AND NOTICED MY STEERING WHEEL VIBRATING AND TWITCHING SIDE TO SIDE . UPON DRIVING IT STILL CONTINUED TO VIBRATE AND MAKE A NOISE. THE VIBRATION AND NOISE HAS BECOME WORSE. CALLED FORD DEALER TO HAVE IT LOOKED AT THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE ELECTRIC POWER STEERING RECALL. I RECEIVED THE RECALL IN OCTOBER BUT AT THIS TIME MY CAR WAS NOT ACTING UP AND I HAVE BUSY WORK SCHEDULE SO HAD NOT HAD IT LOOKED AT YET. BUT ON DECEMBER 29TH , 2014 I TOOK IT IN. THE MECHANIC TOLLS ME ALL THE RECALL WAS FOR WAS A SOFTWARE UPDATE. SO I FIGURED THAT WOULD FIX THE VIBRATION AND IT DIDN'T . I FEEL JUST BECAUSE MY CAR DON'T THROW A CODE AT THAT TIME I TOOK IT IN FORD WILL NOT REPLACE THE TORQUE SENSOR NOW EVEN THOUGH THE MECHANIC COULD VISIBLE SEE MY STEERING WHEEL VIBRATING AND TWITCHING. SO NOW I GET TO FIX IT MY SELF LIKE MANY OTHER FORD OWNERS. ALL THE SOFTWARE DID FOR WAS IS WARN US OUR POWER STEERING IS OUT. THEY SHOULD HAVE BEEN MADE TO REPLACE THE DEFECTIVE TORQUE SENSORS. IF OUR TORQUE SENSORS WASN'T GOING OUT WE WOULDN'T HAD NEEDED THAT SOFTWARE UP DATE. FORD IS GETTING AWAY WITH THE CHEAP SIMPLE FIX. I DON'T KNOW MUCH ABOUT THE COMPUTERS THEY USE ON THE CARS BUT THE COMPUTER PROBABLY DON'T THOUGH A CODE UNLESS SOMETHING IS NOT WORKING AT ALL NOT JUST GOING BAD. THE MECHANIC SHOULD BE TRAINED TO DIAGNOSE WITH THEIR EYES AND EARS TOO. *TR

EXACT SAME AS NHTSA ID # 10654146. THE "EASY EXIT" FEATURE ACTIVATED AT 65 MPH IN FREEWAY TRAFFIC. I AM 6' TALL AND WAS ABLE TO SLIDE SEAT FORWARD, BUT MY WIFE IS 5' TALL AND MAY HAVE HAD ISSUES REACHING THE PEDALS... THIS HAS SINCE HAPPENED ON 3 OTHER OCCASIONS ( 2 AT FREEWAY SPEED, AND ONCE PULLING INTO OUR DRIVEWAY). I WILL CONTACT DEALER, BUT WANTED SEARCH RECALLS FIRST. *TR