MERCURY Complaints

MY HUSBAND AND I HAVE HAD TO MAKE OTHER ARRANGEMENTS FOR US GETTING BACK AND FORTH TO WORK AFTER THE HEADLIGHTS STOPPED WORKING ON THIS CAR. WE WENT TO THE DEALERSHIP WHO STATED THE PART WAS ON BACK ORDER. WE WERE JUST ABLE TO GET THE PART PLACED ON 1/21/2015 AND IT WORKED FOR THE FIRST HOUR. WE TOOK IT BACK ON 1/22/2015 AND WAS TOLD THAT THE LIGHTING CONTROLS (THE SWITCH THAT TURNS THE LIGHT ON AUTO, OFF ETC) IS NOT THEIR PROBLEM. IT SEEMS THEY ALLOW THESE PROBLEMS TO OCCUR LONG ENOUGH TO ALLOW IT TO EFFECT OTHER THINGS ON THE CAR THEN STATE THERE WAS ONLY ONE PROBLEM APPROVED WITHOUT THE OUT OF POCKET. HOWEVER WE HAD NO PROBLEMS UNTIL THE HEADLIGHTS STOPPED WORKING. THE NEXT THING THAT WENT WERE THE DASH BOARD LIGHTS AND NOW THE BRAKE LIGHTS. HOW DO WE KNOW THAT DEPENDING UPON THE TIMEFRAME PROBLEM EXISTS, IT MAY HAVE AN ADVERSE AFFECT ON OTHER THINGS? THIS HAS BEEN A HUGE INCONVENIENCE AND IT SEEMS THEY WANT A FATALITY BEFORE SOMETHING IS DONE ABOUT IT. *TR

TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE WHEEL WAS TURNED TO THE LEFT OR TO THE RIGHT, THERE WAS A CLICKING NOISE EMITTING FROM STEERING COLUMN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,910.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14V284000 (STEERING) WAS RECEIVED IN MAY 2014. THE VEHICLE WAS TAKEN TO THE DEALER IN AUGUST 2014 AND THE POWER STEERING SOFTWARE UPDATE REMEDY WAS PERFORMED. ON JANUARY 16, 2014 WHILE DRIVING THE STEERING WHEEL BEGAN TO VIBRATE AND ERRONEOUSLY TURN BEFORE EVENTUALLY MALFUNCTIONING COMPLETELY MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT DUE TO THE PREVIOUS SOFTWARE UPDATES THE VEHICLE WAS NOT ELIGIBLE FOR THE RECALL REMEDY TO REPLACE THE AFFECTED PARTS. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 114,000.

2007 MERCURY MARINER HYBRID. WHILE DRIVING ABOUT 70 MPH THE VEHICLE JUST SHUT DOWN. CW THE CONSUMER STATED THE DEFECTIVE COOLANT PUMP WAS REPLACED, PRIOR TO THE RECALL. THE CONSUMER IS REQUESTING REIMBURSEMENT. RECALL # 14V526000. *JB

DRIVING DOWN THE ROAD POWER STEERING WAS LOST AND CONTROL OF THE VEHICLE WAS LOST CAUSING TO HIT A CURB DAMAGING RACK AND PINION TIE ROD ENDS, WHEELS AND TIRES AND ALIGNMENT. *TR

WHEN TAKING THIS VEHICLE IN FOR RECALL SERVICE FORD # 14S05 (NHTSA CAMPAIGN NUMBER: 14V284000), THE REPROGRAMMING OF THE ELECTRONIC POWER ASSIST STEERING WAS DONE, BUT WAS TOLD THE STEERING SHAFT AND LOWER U-JOINT WAS FAULTY AND NEEDED TO BE REPLACED. THE DESCRIPTION OF THE RECALL INDICATES FAILED COMPONENTS WILL BE REPLACED, BUT UPON INQUIRY AT THE DEALER (BRONDES, TOLEDO, OHIO) I WAS TOLD IT ONLY APPLIED TO ELECTRONIC COMPONENTS--NOT MECHANICAL ONES. THE WEAR ON THESE COMPONENTS IS EXACTLY WHAT HAPPENS WHEN THE TORQUE SENSING DEVICE IS NOT WORKING PROPERLY. THIS SEEMS TO BE ME TO BE FORD NOT WANTING TO MEET ITS FINANCIAL OBLIGATION TO FIX THIS ENTIRE RECALL. THIS WAS A NEW DESIGN INTRODUCED IN THIS MODEL YEAR AND IT IS ONLY NOW STARTING TO FAIL. I ASKED THE DEALER ABOUT ASSISTANCE WITH THE REPAIR AND WAS DENIED; AND I CALLED THE FORD HOTLINE AND WAS SIMILARLY DENIED ASSISTANCE WITH THE REPAIR, BUT ADVISED TO RETAIN MY RECEIPTS IN CASE THERE WAS FURTHER ACTION ON THIS RECALL. THE INTERNET HAS SEVERAL REFERENCES TO THIS TYPE OF FAILURE/REPAIR. I THINK THEY ARE DIRECTLY LINKED. *TR

DRIVING DOWN HWY AT NORMAL SPEED AND THE FRONT PASSENGER TIRE FLEW OFF. 3 OF THE WHEEL STUDS ARE MISSING NOW AND I HAVE NO CLUE WHERE THE TIRER ROLLED TO. MY CAR SLIDE IN SOME BUSHES. NO REAL DAMAGE THAT I SAW (INCIDENT HAPPENED AT NIGHT). *TR

MY VEHICLE WAS PART OF THE NATIONWIDE RECALL BY FORD THIS SUMMER. AS INSTRUCTED, I WENT INTO THE DEALERSHIP AND MY CAR WAS "GIVEN THE FIX". NOT 1 LATER MY POWER STEERING IN MY CAR HAS COMPLETELY GONE OUT. IT IS VERY DIFFICULT AND DANGEROUS TO DRIVE MY CAR. I BROUGHT MY CAR BACK TO THE DEALERSHIP AND WAS TOLD THAT MY CAR HAD ALREADY BEEN DIAGNOSED AND "FIXED" UNDER THE RECALL, SO THERE WAS NOTHING FURTHER THEY COULD DO. MY CAR IS ACTUALLY DOING THE THING THAT THE RECALL WARNED ABOUT AND THEY SENT ME AWAY. IT HAS BEEN 4 MONTHS, I FEEL LIKE I TAKE MY LIFE INTO MY HANDS WHEN I DRIVE MY CAR AND FORD TAKES NO RESPONSIBLY. *TR

MY WIFE WAS INVOLVED IN A HEAD ON COLLISION ON 01.15.2015. IMPACT WAS EDGE OF ONE VEHICLE TO EDGE OF OTHER VEHICLE.. SHE WAS WEARING SEAT BELT. HER SIDE SEAT AND STEERING WHEEL AIR BAGS DEPLOYED. MY WIFE STILL HIT THE WINDSHIELD WITH HER HEAD. NO SECONDARY IMPACTS OCCURRED (I.E., 3RD VEHICLE OR FIXED OBJECT). ACCIDENT SHEARED THE DRIVER'S WHEEL AND BRAKE ASSEMBLY OFF COMPLETELY. COMPLETELY SPLITTING THE ALUMINUM WHEEL IN HALF. FRAME WAS ALSO BENT UNDER THE WHEEL-WELL HOUSING TOWARDS THE FIREWALL. I AM INQUIRING AS TO WHETHER THERE ARE ANY OTHER RECORDED INCIDENTS OF SIMILAR OCCURRENCES WITH THIS VEHICLE. SEEMS STRANGE THAT WITH THESE SAFETY MEASURES IN PLACE, AND UTILIZED A DRIVER CAN STILL HIT THE WINDSHIELD. (NOT ABSOLUTELY CERTAIN OF THE VEHICLE'S MILEAGE... BUT IT ISN'T HIGH.) *TR

WHEN TURNING ON THE HEADLIGHTS, THE LEFT AND RIGHT REAR TAIL LIGHT ILLUMINATE AS IF YOU ARE BRAKING. THEY REMAIN ON WITH NO DISCERNIBLE DIFFERENCE BETWEEN NON BRAKING AND BRAKING ACTIONS. THIS CAN LEAD TO A POTENTIAL SAFETY HAZARD AND THE POTENTIAL TO BE REAR ENDED. THE TAIL LIGHT ASSEMBLY IN THESE MODELS IS FAULTY AND NEEDS TO BE ADDRESSED. FORD DOES NOT SEEM WILLING TO HELP WITH THIS MATTER. *TR