MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2008 MERCURY MARINER HYBRID- CLINTON TWP, MI
AROUND OCT 2009. MY SENSOR WENT BAD AND HAD TO BE REPLACED THEN AGAIN IN OCTOBER 2010 OR 2011 WITH AROUND 60000 MILES GOING DOWN I-75 AROUND 70 MILES AN HOUR A RED TRIANGLE CAME ON TELLING ME TO PULL OVER SAFELY NOW. I NEED A MECS PUMP SOMETHING ABOUT A PUMP TO COOL THE BATTERY AFTER AGAIN ANOTHER COSTLY BILL ON MY WAY TO WORK THIS SPRING THE RED TRIANGLE CAME ON AGAIN. THIS TIME INSTEAD OF TAKING THIS CAR TO THE DEALERSHIP I TOOK IT TO MY MECHANIC IT SAVED ME AROUND $100.00 ON THE REPLACEMENT OF THE COOLING PUMP. I WAS DRIVING IN CONSTRUCTION AUGUST 22, 2013 AND THE RED LIGHT CAME ON AGAIN TELLING ME TO PULL OVER SAFELY I DID HAVE MY AIR ON AND I WAS STUCK IN TRAFFIC SO I PULLED OVER. IN THE HEAT I HAVE NOT HAD MY AIR ON AGAIN AND IT HAS NOT HAPPENED IN THE LAST COUPLE OF DAYS BUT I DO NOT TRUST MY CAR AND I NOW NEED TO GO TO MY MECHANIC AND HAVE IT CHECKED OUT. . *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- POPE, MS
I WAS ON A HIGH TRAFFIC FREEWAY COMING HOME FROM A MATERNITY APPOINTMENT (I WAS 7MONTHS PREGNANT AND IT WAS HOT) AND GOING 70MPH MIDDLE LANE. WHEN MY CAR JUST CUT OFF. I WAS STILL MOVING BUT MY DASH WAS OFF CHECK ENGINE LIGHT CAME ON AND I PULLED TO THE SIDE. I COULD GET IT STARTED BACK UP BUT IT WENT OFF AGAIN. I FINALLY GOT OFF ON A RAMP. I HAD TO HAVE MY CAR TOWED AND RENT A CAR. BETWEEN THE TOW RENTAL AND WORK ON MY CAR THE TOTAL WAS (EST 1400). THEN A YEAR LATER IT BEGAN EVERY NOW AND THEN STALLING OR SURGING WHILE I WAS DRIVING. IT HAS PROGRESSIVELY WORSEN. NOW IT HAS BEEN WHEN I STOP OR LET OFF THE GAS IT GOES DEAD. RECENTLY WENT TO AN AUTO SHOP AND THEY HOOKED IT TO THE COMPUTER. IT SAID IT WAS MY THROTTLE BODY. IT WAS CLEANED AND ALL WAS FINE FOR A WEEK. AND NOW IT IS DOING IT AGAIN. I FINALLY DID GOOGLE THROTTLE BODY AND MERCURY MARINER.I FOUND OTHER COMPLAINTS. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- ASSARIA, KS
I HAVE OWNED THIS VEHICLE FOR THE PAST YEAR AND A HALF. THERE HAVE BEEN TIMES WHEN INITIALLY PUTTING THE VEHICLE INTO DRIVE OR REVERSE, THAT I WOULD NOTICE A SURGE, BUT NOTHING MORE THAN THAT. AND NOTHING I THOUGHT ANYMORE ABOUT. YESTERDAY THE CAR DROVE A COUPLE OF BLOCKS NORMALLY, THEN STARTED THE SAME SURGING BUT THIS TIME THE SURGING DID NOT STOP AND I HAD TO HAVE THE VEHICLE TOWED TO A DEALER. THEY TOLD ME THE THROTTLE BODY WAS STUCK OPEN AND IT HAS TO BE REPLACED. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- HOFFMAN ESTATES, IL
VERY DANGEROUS THROTTLE BODY MALFUNCTION: AS I WAS ACCELERATING FROM APPROXIMATELY 35 MPH I PRESSED THE GAS AND SUDDENLY THERE WAS NO POWER...NOTHING. I HAD POWER STEERING AND BRAKES BUT THE CAR SLOWED DOWN RAPIDLY AND WENT INTO WHAT I LATER FOUND OUT WAS SAFE MODE. IT WAS IDLING ROUGH AND THE CAR WAS SLOWING DOWN RAPIDLY BECAUSE I WAS ON A SLIGHT INCLINE. A WRENCH APPEARED ON THE DASHBOARD. THIS HAPPENED FOUR MORE TIME IN THREE DAYS. THE THROTTLE BODY WAS REPLACED. THIS WAS EXTREMELY DANGEROUS BECAUSE WHERE THIS OCCURED THE SPEED LIMIT WAS 55 MPH, I DO A LOT OF HIGHWAY DRIVING AND I WAS VERY LUCKY THIS DID NOT HAPPEN ON THE EXPRESSWAY. NO CODE APPEARED ON THE DIAGNOSTIC CODE READER EVEN THOUGH THIS OCCURED FOUR MORE TIMES. *TR
Source: NHTSA WEB SITE -
2006 MERCURY MONTEREY- HUTCHINSON, MN
MY WIFE WAS PULLING OUT ONTO A BUSY STREET AFTER BEING STOPPED AT A STOP SIGN AND AFTER MAKING THE TURN AND TRYING TO GET UP TO THE SPEED OF TRAFFIC SHE NOTICED THAT THE CAR HAD QUIT ACCELERATING. AFTER LOSING DRIVE POWER UNEXPECTEDLY SHE WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD TO ALLOW THE APPROACHING CARS TO PASS. THE ENGINE OF THE CAR CONTINUED TO RUN, BUT PLACING THE CAR INTO ANY GEAR DID NOT ENGAGE. WE HAD TO HAVE THE VEHICLE TOWED, AND FOUND OUT THAT THE TORQUE CONVERTER HAD FAILED. *TR
Source: NHTSA WEB SITE -
-
2010 MERCURY MILAN- TAYLOR , MI
I WAS TOLD BY A CO-WORKER THAT I HAD A LEFT BRAKE LIGHT OUT. I CHECKED AND FOUND THAT NOT ONLY WAS THE BRAKE LIGHT OUT SO WAS THE LAMP OR RUNNING LIGHT OUT ON THE LEFT SIDE. ON THE RIGHT SIDE THE BRAKE LIGHT WORKED PROPERLY DURING THE DAY BUT AT NIGHT WITH THE RUNNING LIGHTS ON THE LIGHT SHOWN WITH BRAKE LIGHT BRIGHTNESS EVEN THOUGH BRAKE WAS NOT DEPRESSED. WHEN THE BRAKE WAS PRESSED THE LIGHT DIDN'T CHANGE ANY BRIGHTER. I CALLED THE DEALER AND THEY CONFIRMED THAT BOTH LIGHTS WOULD NEED TO BE CHANGED. IF I CHANGED THEM MYSELF IT WOULD COST $406.00 FOR THE LEFT LED MODULE AND $412.00 FOR THE RIGHT MODULE. IF THEY CHANGED THEM ADD ANOTHER $95.00. I CONTACTED FORD ASKING FOR FINANCIAL HELP WITH THIS PROBLEM BUT RECEIVED NONE. THIS REPAIR IN THE PAST USING TWO 1157 LIGHT BULBS WOULD HAVE BEEN UNDER $10.00. I HAVE NOT REPLACE LED LAMP/ BRAKE MODULES AT THIS TIME. I WILL CONTINUE TO SAVE FOR THESE ITEMS. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- PASADENA, TX
I WAS DRIVING ABOUT 65 MPH ON THE FREEWAY, WHEN ALL OF A SUDDEN MY CAR STARTS SHAKING. I TRIED TO GET OFF THE FREEWAY BUT THE CAR HAD NO POWER SO I TRIED TO MOVE TO THE SHOULDER AS QUICKLY AS POSSIBLE, BAD IDEA. AS MY SPEED IS DECREASING RAPIDLY THERE IS CARS HONKING AND TRYING TO MOVE AROUND TO AVOID HITTING ME. I GET TO THE MEDIAN, BETWEEN AND EXIT AND THE FREEWAY, AND TURN OFF MY CAR. I TURN ON MY CAR AGAIN AND AS I TRIED TO GET ONTO THE FREEWAY THE CAR WONT LET ME PICK UP SPEED AND IT STARTS SHAKING AGAIN. I WAS STUCK IN THE MEDIAN FOR AROUND 10 MINUTES BEFORE TRAFFIC GOT CLEAR ENOUGH FOR ME TO ENTER THE LANE AS SLOW AS POSSIBLE, BEING THAT EVERY TIME I STEPPED ON THE GAS TO GET IN THE LANE IT WOULD START SHAKING. TO ME THIS IS A DANGEROUS PROBLEM AND CAN'T BELIEVE IT IS NOT A RECALL. I HOPE SOMETHING IS DONE ABOUT THIS ISSUE BECAUSE FOR THE MONEY THEY CHARGE US FOR THESE CARS THEY COULD AT LEAST MAKE A CAR THAT WONT CRAP OUT SO SOON! *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- MANASSAS, VA
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY AT 65MPH MY CAR JUST STOPPED THROTTLING AND LOST POWER DROPPING ME TO LIKE 5MPH THE LIL WRENCH LIGHT CAME ON ON THE LEFT THEN WENT OFF YET I STILL HAD NO POWER. SO I IMMEDIATELY TURNED ON THE HAZZARD LIGHTS AND TRIED TO MAKE IT TO THE SIDE OF THE ROAD THROUGH TRAFFIC AND TURNED THE CAR OFF AFTER A FEW MINUTES I TRIED TO START THE CAR AND IT CAME ON LIKE NORMAL TO MY SURPRISE SO I STARTED TO DRIVE ONLY TO HAVE IT HAPPEN AGAIN AND AGAIN BEFORE MAKING IT HOME. I LITERALLY JUST PURCHASED THE CAR 2 MONTHS PRIOR AND ITS BEEN AT THE DEALERSHIP, AS THEY TRY TO TALK TO FORD ABOUT THE PROBLEM AND HOW TO GET IT CORRECTED FOR THE PAST MONTH! *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- LA CONNER, WA
RECENTLY PURCHASED 2009 MERCURY MARINER (FORD ESCAPE) HAS THREE TIMES SIMPLY QUIT WHILE DRIVING AT LOW SPEED AND THE THROTTLE IS GENTLY PRESSED. LATEST INCIDENT WAS WHILE TRAVELING UPHILL WITH TWO GRANDCHILDREN AND A 18 WHEEL TRUCK ON THE BACK BUMPER. LUCKILY MY WIFE HAD THE PRESENCE OF MIND TO SHIFT TO NEUTRAL, RE-START THE ENGINE, AND ACCELERATE AWAY FROM THE TRUCK. NO ERROR CODES HAVE BEEN SET DURING THESE THREE EVENTS. *TR
Source: NHTSA WEB SITE -
2008 MERCURY MOUNTAINEER- LYNN, MA
I HAVE 2 BROKEN BOLTS ON MY RT SIDE EXHAUST MANIFOLD AND ONCE AND A WHILE CAN SMELL EXHAUST FUMES IN THE TRUCK. I'VE TAKEN IT TO FIVE SEPARATE MECHANICS FOR DIAGNOSTICS THE REPAIRS ARE VERY EXPENSIVE AND EVERYONE SAID THERE SHOULD BE A RECALL FOR THIS. AFTER A LITTLE RESEARCH THERE ARE HUNDREDS IF NOT THOUSANDS WITH THIS SAME PROBLEM I HAVE GRANDCHILDREN WHO HAVE TO DRIVE IN THIS TRUCK EVERY DAY AND ARE SUBJECT TO DANGEROUS FUMES WHY !!!!!!!!! HASN'T FORD DONE ANYTHING ABOUT THIS. I CALLED FORD TELL THEM WHAT THE PROBLEM IS AND GET NOWHERE THERE EXACT WORD ARE ( THERE ISN'T ENOUGH COMPLAINTS ABOUT THIS PROBLEM ) BS !! LOOK ON THE INTERNET AND YOU'LL SEE NHTSA NEEDS TO HELP PEOPLE WITH THIS NOW BEFORE IT'S TO LATE. *TR
Source: NHTSA WEB SITE