MERCURY Complaints

TL* THE CONTACT OWNS A WEBASTO HOLLANDIA TVS 900. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10E038000 (VISIBILITY:SUN ROOF ASSEMBLY). THE MANUFACTURER AND AN AUTHORIZED DEALER WERE NOTIFIED, BUT THE CONTACT WAS UNABLE TO BE PROVIDED WITH AN ANSWER AS TO WHETHER OR NOT HER SUN ROOF WAS INCLUDED IN THE RECALL. THE SUN ROOF WAS NEVER REPAIRED. UPDATED 10/4/11 *CN UPDATED 10/24/11

ENTERED INTERSTATE 81, ACCELERATED TO 65 MILES PER HOUR AND SET CRUISE CONTROL, DROVE FOR SEVERAL MINUTES WHEN FOR NO APPARENT REASON THE CAR ACCELERATED TO APP. 85 MILES PER HOUR AT WHICH TIME THE CRUISE CONTROL CEASED TO WORK. I WOULD LIKE TO KNOW IF THERE WERE ANY OTHER REPORTS OF THIS HAPPENING. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, AN OPPOSING VEHICLE UNEXPECTEDLY DROVE INTO HER LANE CAUSING A HEAD ON CRASH. THE CONTACT SUFFERED A PINCH NERVE IN THE NECK AREA AND BODY BRUISES FROM THE SEAT BELT. THE AIR BAGS FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS TOWED TO AN IMPOUND FACILITY TEMPORARILY. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE.

I JUST FINISHED GETTING GAS. I TURNED ON THE IGNITION AND PUT THE CAR IN REVERSE AND THE GEAR SHIFT SNAPPED OFF IN MY HAND. IT IS JUST DANGLING. I HAD TO PUT THE EMERGENCY BRAKE ON AND TURN THE CAR OFF IMMEDIATELY SO THAT IT WOULD ROLL BACK AND CRASH INTO SOMEONE ELSE CAR OR JUST A PEDESTRIAN. I PAID TO HAVE THE CAR TOWED TO MY HOME FOR $59. UPON GOING HOME, I CALLED SEVERAL FORD DEALERSHIPS WHO CLEARLY WERE FAMILIAR WITH THE PROBLEM BECAUSE I WAS GIVEN A QUOTE FOR THE PART AND LABOR IMMEDIATELY AFTER I TOLD THEM ABOUT THE ISSUE. I TOOK IT ONE STEP FURTHER AND WENT ONLINE TO CHECK FOR RECALLS. THERE WEREN'T ANY RECALLS HOWEVER, I HAVE READ SEVERAL FORUMS ONLINE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH THE 2002 MERCURY MOUNTAINEERS AND 2002 FORD EXPLORERS. THIS IS RIDICULOUS AND I AM OUTRAGED AND I FEEL FORD NEEDS TO TAKE OWNERSHIP REGARDING THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKING AND AT LESS THEN 5 MPH, THE VEHICLE SURGED AND ABNORMALLY ACCELERATED, JUMPING A CURB. THE CONTACT APPLIED THE BRAKES WITH BOTH FEET IN ORDER TO STOP THE VEHICLE. THE VEHICLE THEN SKIDDED SEVERAL FEET BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT WAS TOLD BY THE DEALER THAT THERE WAS NO RECORD OF THE FAILURE OCCURRING WITH OTHER MODELS AND THAT THERE WAS NO USE IN BRINGING THE VEHICLE FOR DIAGNOSIS BECAUSE THE DIAGNOSTIC MACHINE WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.

TL* THE CONTACT OWNS 2000 MERCURY SABLE. THE CONTACT STATED THE VEHICLE HAD AN ADJUSTABLE PEDAL. THE CONTACT STATED WHEN GREASE FROM THE BRAKE PEDAL WAS ON THE BRAKE LIGHT SWITCH, IT BURNED OUT. WHEN THE BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL THE BRAKE LIGHT FAILED TO WORK. THE VEHICLE WAS REPAIRED UNDER NHTSA RECALL CAMPAIGN ID NUMBER: 01V078000 (EXTERIOR LIGHTING: TAIL LIGHTS: SWITCH), BUT THE FAILURE CONTINUED TO OCCUR AND HAD TO BE REPLACED FIVE TIMES SINCE THE RECALL REPAIR. THE CURRENT MILEAGE WAS 220,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE DRIVING 55 MPH, THE CONTACT STATED THAT VEHICLE LOST COMPLETE POWER AND STALLED. THE DEALER DIAGNOSED THAT THE TORQUE CONVERTER FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 88,000.

2008 MERCURY SABLE. CONSUMER STATES PROBLEM WITH POWER STEERING *TGW THE CONSUMER STATED THE POWER STEERING FAILED AS HE WAS MAKING A RIGHT TURN.

2004 MERCURY MONTEREY VAN. TRANSMISSION WARNING LIGHT APPEARED BLINKING AND COULD SMELL BURNING TRANSMISSION FLUID WHILE DRIVING UP A CANYON ROAD. STOPPED CAR OFF ROAD AND SHUT DOWN. WAITED 25 MINUTES TO ALLOW TRANSMISSION TO COOL. NOTICED SOME SPILL OF FLUID ON ROAD. HEADED BACK DOWN CANYON ROAD BUT ONLY TRAVELED 5 MILES DOWN WHEN WARNING LIGHT CAME BACK ON. AFTER TRAVELING LESS THAN 1/2 MILE, VAN CAME TO UPHILL CLIMB AND SLOWED DOWN TO A COMPLETE STALL. NO ROOM OR SAFE PLACE TO PULL CAR OVER SO COASTED CAR BACKWARD HOPING NO OTHER CAR WOULD BE APPROACHING. REACHED LOWEST PART OF ROAD AND PULLED BACKWARD INTO PRIVATE DRIVE. CAR NEVER WOULD ENGAGE AGAIN AFTER WAITING OVER 40 MINUTES. HAD OWNER OF PROPERTY TOW THE VAN HOME WHICH TOOK OVER ONE HOUR DOWN THROUGH DANGEROUS CANYON ROAD. AS IT HAPPENED OVER LABOR DAY WEEKEND, NO PLACE TO DROP VAN OFF FOR SERVICES. CAR ENGINE OPERATING BUT TRANSMISSION NOT ENGAGING IN ANY DRIVE GEARS. *TR

WE HAVE EXPERIENCED TWO WELL KNOWN ISSUES WITH THE EXPLORER/MOUNTAINEER. THE BODY PANEL ON THE BACK HATCH IS CRACKED IN THE MIDDLE AND FRIDAY WE HAD THE SPARK PLUG BLOW OUT OF THE HEAD/SOCKET STRIPPING THE THREADS OUT TO THE POINT THAT THE COMMON REPAIR KIT USED FOR THESE INSTANCES WON'T WORK AND THE ONLY SOLUTION IS A REPLACEMENT HEAD WHICH IS QUOTED AT A $3500 JOB AND THE VEHICLE IS ONLY WORTH ABOUT $5700. I UNDERSTAND FORD ACCEPTS NO RESPONSIBILITY FOR THIS ENGINE/HEAD DEFECT DESPITE THE FACT THAT IT HAS OCCURRED ON FACTORY TIGHTENED PLUGS. *TR