MERCURY Complaints

WHILE DRIVING AND GOING AROUND A TURN, EXITING A PARKING LOT THE PASSENGER SIDE DOOR FLEW OPEN. AFTER THAT THE DOOR WOULD NOT LATCH SHUT. AT THIS TIME THE DOOR MUST BE HELD SHUT WHILE DRIVING. *KB

TRANSMISSION JERKING AND JUMPING INTO GEAR, AND REVERSE, ROLL FORWARD IN PARK ON A HILL. LIFTGATE HAS A CRACK AROUND AND UNDER THE SYMBOL. *KB

AC BLOWS HOT AIR WHEN VEHICLE IS NOT MOVING. IF YOU ARE MOVING SLOW OR STOPPED AT A SIGNAL LIGHT OR STUCK IN TRAFFIC THE AC STARTS BLOWING HOT AIR. IT WORKS FINE AS ALONG AS I AM MOVING. *TR

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 3 MPH THE CONTACT HEARD A LOUD THUMPING SOUND COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THREE DEALERS FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE LAST DEALER THE VEHICLE WAS TAKEN TO STATED THE SHOCKS SHOULD BE REPLACED WITH HEAVY DUTY SHOCKS. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,596. UPDATED 10/12/11*LJ UPDATED 3/30/12 *CN

FIRST OCCURRENCE AT 43K MILES. TRAVELING AT ABOUT 40 MPH ON MAIN ROAD WHEN ENGINE SPEED INCREASED AND VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD. EXAMINATION BY FORD ADVISED BAD TRANS, FIRST TIME THEY'D SEEN THE PROBLEM. NOT COVERED UNDER EXTENDED WARRANTY. ESTIMATED REPAIR - $3500. TOOK VEHICLE TO AAMCO - INITIAL ESTIMATE $2000 BUT ONCE OPENED UP ADVISED THAT FULL REBUILD WAS REQUIRED DUE TO EXTENSIVE METAL FRAGMENT PENETRATION THROUGHOUT SYSTEM. COST - $3500. ON 6/2/11 WAS TRAVELING AT 35MPH ON LOCAL ROAD. ON ACCELERATING AFTER A RIGHT TURN, THE ENTIRE VEHICLE SHUDDERED AND THE ENGINE SPEED INCREASED. VEHICLE DRIFTED POWERLESS TO THE SIDE OF THE ROAD AGAIN - ROUGHLY 40K MILES ON REBUILT TRANSMISSION (83K TOTAL VEHICLE MILES). IN CHECKING TRANSMISSION FLUID LEVEL, THERE APPEARED TO BE WATER IN THE SYSTEM. TOWED TO FORD DEALER, ADVISED THAT THIS WAS NOT A NORMAL OCCURRENCE AND THEY DIDN'T SEE IF OFTEN. ADVISED THAT, BASED ON AGE AND MILEAGE OF VEHICLE, TRANSMISSION SHOULD JUST BE REPLACED. ESTIMATED COST - $3500. VEHICLE IS NOW ON SECOND TRANSMISSION AT LESS THAN 85K MILES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT A LOUD POPPING NOISE COULD BE HEARD WHENEVER THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD JERK INTO REVERSE AND A BURNING ODOR WAS PRESENT DURING ONE OF THE OCCURRENCES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP ON VARIOUS OCCASIONS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE TRANSMISSION FLUID WAS REPLACED ON NUMEROUS OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 10/4/11 *CN UPDATED 10/21/11

HEADLIGHTS GO OUT OR SOMETIMES WILL NOT COME ON. LIGHTING CONTROL MODULE RELAY INTERMITTEN. LIGHTS GO OUT WITH NO WARNING WHILE DRIVING. HIGH BEAMS AND CORNERING LIGHTS ALSO INOP WHEN ACTING UP.GETTING WORSE WITH TIME. THIS IS A SERIOUS SAFTY ISSUE AS IT HAPPENS ON FREWAYS, HIGHWAYS ETC. WE HAVE TO TAP THE LCM IN ORDER TO GET THE LIGHTS BACK ON BUT THEY GO OUT AGAIN. THIS IS A VERY EXPENSIVE FIX ($800) SO I CANT AFFORD TO HAVE REPLACED. PLEASE THIS SHOULD BE A RECALL. *TR

I WAS DRIVING WHEN I REALIZED THAT MY CAR WAS GOING MUCH FASTER THAN IT SHOULD BE. I WAS GOING UP A HILL SO I MOVED BOTH OF MY FEET AWAY FROM THE PEDALS AND REALIZED THAT IT WAS STILL GAINING SPEED. I PRESSED HARD ON THE BRAKES AND MANAGED TO BRING IT MOSTLY TO A STOP ABOUT 80 FEET FROM AN INTERSECTION AND ANOTHER CAR. I PUT IT INTO PARK, BUT STILL HAD TO HOLD THE BRAKE DOWN HARD IN ORDER TO KEEP THE CAR FROM ROLLING FORWARD. WHEN THE LIGHT CHANGED, I PUT THE CAR IN DRIVE AND IT "PEELED OUT" AND WAS ALMOST IMPOSSIBLE TO CONTROL. I HIT THE BRAKES HARD, TURNED AT THE INTERSECTION THEN INTO A VACANT PARKING LOT. I PUT IT IN PARK IMMEDIATELY AND SHUT IT OFF. I TRIED TO RESTART THE CAR AND THE ENGINE IMMEDIATELY WENT TO 5000 RPM, SO I SHUT IT OFF AGAIN AND HAD IT TOWED TO MY LOCAL DEALERSHIP. THE CAR WAS DEFINITELY ACCELERATING WITHOUT ANY INPUT ON MY PART. THE BRAKES WERE ABLE TO SLOW IT DOWN, BUT ONLY WITH FULL PRESSURE AND IT TOOK MUCH FURTHER THAN IT SHOULD HAVE TO COME TO A STOP. I WAS DRIVING A 2003 MERCURY SABLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE DEALER DIAGNOSED THAT THE COMPUTER MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 80,000.

I BOUGHT THIS CAR ON JUNE 22,2011. ON THAT DAY I TOLD THE DEALER THAT THE SPEEDOMETER WAS ACTING ERRATIC,JUMPING UP AND DOWN. AT THE TIME, IT WASN'T AFFECTING THE SPEED. THEY SAID THEY KNOW AND JUST WAIT AND SEE WHAT HAPPENS. ABOUT A MONTH OR SO LATER,THE SPEEDOMETER STOPPED WORKING, CAUSING THE CAR TO HESITATE A LITTLE. I BROUGHT IT BACK AND THEY GOT A CABLE FROM A USED CONTOUR AND RIGGED IT SO IT WOULD WORK. SO THEY CLAIM.I WAS ALSO TOLD THEY JUST REPAIRED THE CABLE DIFFERENTLY. REGARDLESS,THEY SAID THEY REPAIRED IT. IT WORKED AND I DROVE IT FOR AT LEAST ANOTHER 2 MONTHS OR SO NOW AND IT FAILED AGAIN. I DROVE BACK TO THE SHOP AND THEY SAY ITS A DEALER PART OR THEY DON'T EVEN MAKE THEM ANYMORE? I DON'T KNOW HOW FAST IM GOING,WHICH IS DANGEROUS AND AS OF TODAY,THE 9TH OF SEPT2011, IT DOESN'T WORK. *TR