MERCURY Complaints

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE INSTRUMENT PANEL AND GAUGE FAILED TO OPERATE. THE FAILURE OCCURRED THREE TIMES. ON ONE OCCASION THE VEHICLE WOULD NOT START UNTIL SEVERAL ATTEMPTS WERE MADE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE IDENTICAL FAILURE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE FAILURE PROGRESSED OVER A PERIOD OF TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DECREASED TO 10 MPH. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HER THAT ALL THREE CATALYTIC CONVERTERS WERE CLOGGED AND THE FDM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FDM BUT NOT THE CATALYTIC CONVERTERS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 72,000. THE VIN WAS UNAVAILABLE.

THE HEADLIGHT WOULD NOT COME ON. THIS FIRST HAPPENED 2007, VEHICLE WAS INSPECTED AND REPAIRED. UNDER WARRANTY HEADLIGHT MODULAR. THIS HAPPENED AGAIN JUNE 2011. HEADLIGHT MODULAR NEEDS TO BE REPLACE AGAIN. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE INTERIOR FRONT DRIVER SIDE DOOR SEVERELY LACERATED HER HAND WHEN SHE ATTEMPTED TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON. THE DOOR HANDLE WAS BEGINNING TO FRACTURE AND CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR WAS SITTING VERY LOW TO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT BOTH REAR COIL SPRINGS WERE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,500. *KB

UNCONTROLLABLE ACCELERATION ISSUE. COULD NOT GET CAR TO STOP WITH BRAKES, E BRAKE, SHUT OFF NEUTRAL SHIFT. REACHED SPEEDS IN EXCESS OF 80 MPH. FINALLY CAR SLOWED DOWN, SMOKE COMING FROM VENTS. TOWED TO LOCAL DEALER NO RESPONSE YET. *KB

OUR FAMILY OF FIVE WAS TRAVELING IN THE MIDDLE LANE OF A THREE-LANE HIGHWAY WITH THE CRUISE CONTROL SET AT 60 MPH. WE ENCOUNTERED A HILL AND -'' WITHOUT WARNING -'' THE VEHICLE TACHOMETER VIOLENTLY INCREASED RPM AND WE BEGAN TO SLOW DOWN. FORTUNATELY THE TRAFFIC WAS LIGHT AND DESPITE THE ROAD CONSTRUCTION, THERE WAS A SHOULDER TO SAFELY PULL ONTO. WHILE WE ARE GRATEFUL THAT THERE WAS NO ACCIDENT AND THAT EVERYBODY ESCAPED ANY HARM (ESPECIALLY OUR THREE KIDS IN CAR SEATS), I WOULD HATE TO THINK ABOUT WHAT COULD HAVE HAPPENED DURING "''RUSH HOUR"' WITH A TRACTOR TRAILER BEHIND ME. *TT

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS NOT BALANCED AND DROPPED TO THE FLOOR ABNORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE FRONT COIL SPRING WAS FRACTURED AND CAUSED DAMAGE TO THE BRAKE PAD AND BLOWER. THE FRONT COIL SPRING, BRAKE PAD AND BLOWER WERE REPLACED. AFTER THE REPAIR THE FRONT COIL SPRING FRACTURED A SECOND TIME. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

I WAS DRIVING DOWN THE RAOD AT 70 MPH AND THE HEADLIGHTS BLINKED OFF, ALL THE LITES WENT OFF, HEADLITES, TAILITES, ALL. I TURNED THE HEADLITE SWITCH ON AND OFF AND NOTHING. I SLOWED AND DOWN AND BEGAN TO PULL OF THE INTERSTATE AND THE LITES BLINKED BACK ON AGAIN. THIS OCCURRED 3 MORE TIMES ON THE WAY INTO WORK. I NOTIFIED FORD, NO ASSISTANCE AND THE DEALER REPLACED THE LIGHTING CONTROL MODULE, STATED THEY HAD SEEN A FEW OF THEM. I SAW A CHRYSLER HAD A PROBLEM AND THOUGHT I SHOULD REPORT MINE. I NOTIFIED FORD THIS WAS A SAFETY ITEM AND THEY SHOULD ISSUE A RECALL. *TT

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REAR WINDSHIELD EXPLODED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.