MERCURY Complaints

I WAS PULLING INTO MY WORK PARKING LOT WHEN THE TRANSMISSION SUDDENLY STOPPED ENGAGING. I HAD TO PUSH THE VEHICLE INTO A SPACE. MECHANIC CONFIRMS I NEED A NEW TRANSMISSION. I DISCOVERED THAT THERE IS A KNOWN ISSUE WITH THE TRANSMISSION OF THIS VEHICLE, I CALLED MERCURY/FORD AND HAD TO REFERENCE THE CASE # MYSELF FOR THEM TO FIND IT. THE CUSTOMER SERVICE REPRESENTATIVE CONFIRMED THAT MY VEHICLE MET THE SPECIFIC REQUIREMENTS FOR THE CUSTOMER SATISFACTION PROGRAM (CSP: 09B10) - ALL THE WAY DOWN TO A SPECIFIC MANUFACTURING PLANT UP TO A SPECIFIC MONTH AND DATE BUT BECAUSE THEY STOPPED HONORING THOSE IN 2011 I AM NOT ELIGIBLE. I AM THE 2ND OWNER OF THIS VEHICLE AND HAD NO WAY TO KNOW THIS WAS A HAZARD, NOT WAS THE DEALER AWARE AS FORD/MERCURY HAD APPARENTLY REMOVED THE CSP NUMBER FROM THE FILES ONCE IT EXPIRED. THIS IS PROVEN BY THE FACT THAT FORD/MERCURY'S OWN REPRESENTATIVE DIDN'T' SEE IT LINKED TO MY VEHICLE, I HAD TO MENTION IT SPECIFICALLY AND THEN SHE CONFIRMED THAT IT DID APPLY TO MY VEHICLE AND WAS UNASSOCIATED WITH IT AT EXPIRATION. AS SUCH, THERE IS NO WAY TO KNOW WHETHER THIS WAS ADDRESSED OR EVEN AN ISSUE. MY CONCERN IS HAD IT BEEN 20 MINUTES EARLIER THAT THE TRANSMISSION WENT OUT, MY 3 1/2 YEAR OLD DAUGHTER AND I WOULD HAVE BEEN GOING HIGHWAY SPEEDS ON A 6 LANE HIGHWAY!! VERY DANGEROUS! FORD/MERCURY SHOULD HAVE TO RECALL THIS ITEM, WHICH IS CLEARLY A KNOWN MANUFACTURING ISSUE. I SHOULD NOT HAVE TO PAY $2000 TO FIX SOMETHING THAT THEY DID INCORRECTLY FROM THE FIRST AND POSES A GREAT SAFETY RISK! *TR

DRIVING DOWN ROAD CAR JUST STOPPED IN THE MIDDLE ROAD WAS RUNNING JUST WOULD NOT GO.TRANSMISSION TROUBLE I GUESS FORD NEW ABOUT THIS I STILL OWE 3000 ON THIS CAR. LOTS OF PEUPLE WITH IS TROUBLE. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACK INADVERTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 83,000.

CAR STARTED ACCELERATING ON ITS OWN AND HAD TO PUT THE CAR IN NEUTRAL AND PUT BOTH BRAKES TO MAKE IT STOP. THE CAR LURCHES FORWARD WHEN IT IS STOPPED AT SIGNALS.DID SOME RESEARCH ONLINE AND FOUND THAT THIS HAS BEEN AN ISSUE THAT NHS HAS BEEN INVESTIGATING AND IS RELATED TO THE THROTTLE NOT CLOSING. HTTP://AUTOS.YAHOO.COM/MOTORAMIC/PROBE-1-9-MILLION-FORDS-SUDDEN-ACCELERATION. WHY NO RECALL YET? *TR

MERCURY SABLE TENDS TO SUDDENLY ACCELERATE AND LURGE FORWARD EVEN WITH THE FOOT ON THE BRAKE. *TR

SEVERAL TIMES, WHILE DRIVING VEHICLE, ENGINE SUDDENLY LOST POWER AND THE CHECK ENGINE LIGHT CAME ON SOON AFTERWARD. AT TIMES I WAS DRIVING AT HIGHWAY SPEEDS, AND AT TIMES SLOWER--THE LAST TIME BEFORE SERVICE WAS APPROX. 40 MPH. HAD TO PULL OVER SEVERAL TIMES TO THE SIDE OF THE ROAD, STOP THE ENGINE, THEN RESTART AND TRY TO CONTINUE DRIVING. AFTER SEVERAL MORE LOSSES OF COMPRESSION AND POWER, RETURNED HOME AND TOOK THE VEHICLE IN FOR SERVICE TO THE DEALERSHIP WHERE IT WAS PURCHASED. THEY RAN DIAGNOSTICS, BUT WERE UNABLE TO DUPLICATE THE PROBLEM. PROBLEM RECURRED SEVERAL TIMES AFTERWARD, AND WITH THE CHECK ENGINE LIGHT STILL ON, RETURNED FOR SERVICE ON 4/02/12, WHERE THE DIAGNOSTICS CONFIRMED A PROBLEM WITH THE THROTTLE BODY. IT WAS REPLACED AND THERE HAVE BEEN NO PROBLEMS SINCE THEN. I HAD TO SPEND THE FOLLOWING AMOUNTS FOR SERVICE: DIAGNOSTICS ON 3/30/12: $59. ACTUAL REPAIR ON 4/02/12: $450.61. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS SUDDENLY BECAME INOPERATIVE. THE BRIGHT HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THREE AUTHORIZED DEALERS FOR THE SAME DEFECT. THE CONTACT WAS ADVISED THAT THE PROCESSOR LIG WOULD NEED TO BE REPLACED HOWEVER, THE PART WAS NOT IN STOCK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 6/14/13 *CN UPDATED 07/17/2013 *JS

CAR ENGINE SUDDEN WENT DEAD IN THE MIDDLE OF HIGHWAY AND MESSAGE APPEARED THAT PULL OVER NOW FOR SAFETY. NO POWER TO WHEELS ECT. BARELY FOUND SAFE PLACE TO PULL OVER. DEALERSHIP SAID IT WAS CAUSED BY LEAKY WATER PUMP. VEHICLE WAS REPAIRED AT FOLSOM LAKE FORD. NO NOTE WAS ON THE DISPLAY SAYING WATER PUMP, JUST THE ABOVE MESSAGE. HAD TO WAIT AND RESTART ENGINE. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IN HIGH SPEED TRAFFIC ON A FREEWAY, ECT. *TR

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AND THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED,. THE APPROXIMATE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 103,353. *TR