MERCURY Complaints

DRIVER BACKING OUT OF PARKING SPACE WHEN HEARD METALLIC GRINDING SOUND FOLLOWED BY A BANG. THEN WE HEARD THE SOUND OF METAL ON PAVEMENT. WHEN GOT OUT OF CAR THE DRIVERS SIDE OF THE CAR WAS SITTING SO LOW THAT I COULD NOT GET A JACK UNDER IT. THE DRIVER FRONT TIRE WAS COMPLETELY SHREDDED ON THE INSIDE OF THE WHEEL WELL. IT IS COSTING US $700 TO REPAIR. AS PER ODI RESUME EA 08-18 DOCUMENT UNDER REASON FOR CLOSING THE FOLLOWING SENTENCE APPEARS, "THE COIL SPRINGS IN THE SUBJECT VEHICLES ARE DEFECTIVE." EVEN IF THERE IS NO REAL DANGER TO TRAFFIC SAFETY IT IS STILL AND ISSUE THAT FORD SHOULD BE REQUIRED TO ADDRESS, WE AS THE DRIVING PUBLIC SHOULD NOT HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. ALSO IF FORD WANTS TO KEEP THEIR CUSTOMERS THEY SHOULD ADDRESS PROBLEMS SUCH AS THIS. WE ARE THINKING OF LOOKING TO TOYOTA OR HONDA FOR OUR NEXT CAR AFTER DRIVING FORDS SINCE 1997. *TR

2006 MERCURY MONTEGO LURCHED AN LUNGES ALSO EVEN WITH FOOT ON BRAKE WILL STOP IN THE MIDDLE OF HIGHWAY WILL NOT TAKE GAS TRANSMISSION JERKS. *TR

RECENTLY I WROTE YOU ABOUT MY 2008 SABLE IT HAS ONLY 16,000 MILE ON IT AND I WAS HAVING PROBLEMS WITH THE STEERING STIFFENS UP WHILE DRIVING. I DID SOME INVESTIGATING AND HAD IT DIAGNOSED BY A REPUTABLE PERSON. IT WAS THE POWER STEERING PUMP AND RACKET PINION BAR. I DID NOT GO TO THE DEALER BECAUSE IT WAS OUT OF WARRANTY. YOU IN TURNED SENT MY COMPLAINT TO FORD AND THEY WROTE BACK SAYING THEY WERE SORRY AND I SHOULD OF TAKEN TO A DEALERSHIP SO THEY CAN DOCUMENT IT. I JUST FELT SINCE IT WAS OUT OF WARRANTY I WOULD GO TO SOMEONE REPUTABLE BECAUSE IT WOULDN'T SO COSTLY TO HAVE REPAIRED. I JUST WANTED TO PASS SOME INFO TO THE NHTSA ON FOR SAFETY REASONS. MAYBE THE PROBLEM DOCUMENTED [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD REVVING SOUND AND ACCELERATED INTO A FENCE WITHOUT WARNING. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT TO HAVE A DIAGNOSTIC PERFORMED ON THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,006 AND THE CURRENT MILEAGE WAS 26,011. UPDATED 02/09/12*LJ THE CONSUMER STATED THE BODY DAMAGE WAS REPAIRED. HOWEVER, THE VEHICLE CONTINUES TO ACCELERATE. UPDATED 02/13/12

TRANSMISSION WILL NOT SHIFT INTO SECOND GEAR AND FROM WHAT I AM TOLD IS THAT FOR MY YEAR AND MODEL IT IS A MASS PROBLEM NOT JUST A ISOLATED INCIDENT MY CHECK TRANSMISSION LIGHT CAME ON THE DISPLAY MY OVER DRIVE LIGHT WAS FLASHING RAPIDLY AND ONLY DRIVES AT 20MPH NOW. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A STOP. THE CONTACT THEN SHIFTED INTO REVERSE AND THE VEHICLE SURGED BACKWARD UNTIL CRASHING INTO A CONCRETE POST. THE VEHICLE WAS TOWED HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 26,093.

2005 MERCURY MONTEREY. CONSUMER STATES VEHICLE LOST COMPLETE POWER WHILE DRIVING *TGW THE CONSUMER WAS INFORMED THE TORQUE CONVERTER AND THE INPUT SHAFT WERE A HUGE PROBLEM ON HIS VEHICLE AND THE PARTS WERE INFERIOR. A MECHANIC STATED, THE PART WAS MADE OF ALUMINUM WHICH COULD NOT WITHSTAND THE PRESSURE IN WHICH IT WAS LOADED. *JB

THE TORQUE CONVERTER FAILED ON A BUSY FREEWAY. WAS UNABLE TO USE ENGINE POWER TO SAFELY NAVIGATE TO A SAFE STOPPING POINT. THE SPLINES ON THE GEAR IN THE CONVERTER STRIPPED OFF REMOVING THE CONNECTION BETWEEN THE ENGINE AND THE TRANSMISSION. *TR

ON FEB 2010, I SIGNED A 3-YR LEASE ON A 2010 MERCURY MARINER. ON DEC 23, 2011, AFTER 8HRS OF DRIVING, ON THE WAY TO MY RELATIVES, THE VEHICLE STARTED JERKING. WITH 22,250 MILES ON THE VEHICLE, MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. ON 12/24/11, I TOOK IT TO A NEARBY FORD DEALERSHIP AND THEY HAVE HAD MY TRUCK GOING ON TWO WEEKS AND THEY ARE JUST REPAIRING THE TRANSMISSION. SINCE I LEASED THIS THROUGH FORD MOTOR CREDIT, I CONTACTED THEM LAST NIGHT IN HOPES THAT THEY WILL AT LEAST PRO-RATE MY LEASE FOR THE MONTH. TO NO AVAIL, THEY SAID THEY CAN'T. THE DEALERSHIP SAID THAT THERE IS NO RECALL FOR THIS PROBLEM BUT IT SEEMS LIKE I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. WHAT CAN I DO? *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 65 MPH WHEN THE HEADLIGHTS ILLUMINATED UNEXPECTEDLY AND FAILED TO WORK PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 61,000. UPDATED 02/15/12*BF THE CONSUMER STATED HE HAS SINCE REPLACED THE LIGHTING CONTROL MODULE AND THERE HAVE BEEN NO FURTHER PROBLEMS. UPDATED 03/08/12