MERCURY Complaints

DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME. *TR

WHILE DRIVING 45 MPH STRUCK A DEER DEAD CENTER OF THE FRONT END. NO AIRBAGS DEPLOYED. CAR IMMEDIATELY CUT OFF BUT COASTED. DRIVER HAS MINOR BACK DISCOMFORT. STILL WAITING TO HEAR IF THE CAR WILL BE TOTALED OUT OR REPAIRED. *TR

RADIATOR LEAK. COMPLETE RADIATOR WAS REPLACED WITH NEW RADIATOR AND HOSES AND STILL LEAKED. I BELIEVE FORD'S RADIATORS ARE DEFECTIVE. *TR

I AM THE OWNER OF A 2005 MERCURY MONTEREY WITH 45,700 MILES. I HAVE AN EXTENDED WARRANTY POLICY WHICH EXPIRES THIS SUMMER. THE PROBLEM I HAVE BEEN EXPERIENCING THE PAST COUPLE OF YEARS HAS BEEN THE RIGHT SIDE SLIDING DOOR WHICH DOES NOT PERFORM PROPERLY AT TIMES. ON OCCASION WHEN DEPRESSING THE DOOR "OPEN BUTTON" ON THE UPPER CONSOLE, IT STARTS TO OPEN AND THEN AFTER OPENING APPROXIMATELY 15 INCHES, IT CLOSES ON ITS OWN AS PASSENGERS START TO EITHER EXIT OR ENTER THE BACK SEAT. PAST DISCUSSIONS WITH THE DEALERSHIP HAVE NOT RESULTED IN FIXING THE PROBLEM. THEY INSIST THAT THEY CANT DO ANYTHING UNTIL I COULD DEMONSTRATE THE PROBLEM. NEEDLESS TO SAY, THE DOOR OPERATED PROPERLY ON THOSE OCCASIONS. ON 10/11/10 I FINALLY HAD THEM RUN DIAGNOSTICS TO SEE IF THEY COULD FIND A CODING PROBLEM. NOTHING WAS FOUND AND I WAS AGAIN TOLD I WOULD HAVE TO DEMONSTRATE THE PROBLEM. LAST EVENING WHILE A PASSENGER WAS TRYING TO ENTER THE VEHICLE THROUGH THE RIGHT SLIDING DOOR WHICH I ACTIVATED, IT TWICE IN A ROW CLOSED ON HER. I FIND THIS UNACCEPTABLE AND CONSIDER THIS A SAFETY ISSUE. AN EMAIL FROM FORD CUSTOMER RELATIONS ON 6/6/10 SUGGESTED I DEAL WITH THE DEALER SERVICE MANAGER. IT WOULD BE UP TO HIM TO EVALUATE AS TO ANY COVERAGE AVAILABLE WHICH THAT WOULD COVER ANY REPAIR. TODAY I TOOK THE VEHICLE TO DELAND FORD IN DELAND, FLORIDA TO DISCUSS THE PROBLEM WITH THE SERVICE MANAGER. AS IN THE PAST AT THE DEALERSHIP, THE DOOR OPERATED PROPERLY. I POINTED THIS OUT AS A SAFETY ISSUE AND ASKED THAT THE ENTIRE SENSOR SYSTEM BE REPLACED. HIS RESPONSE WAS UNLESS A SENSOR WAS FOUND TO BE DEFECTIVE, THE WARRANTY WOULD NOT COVER THE CHARGES. WHEN I ASKED HIM IF THE DOOR COULD DO ANY DAMAGE IF IT CLOSED ON A FINGER, HIS RESPONSE WAS IT WOULD PINCH AND HURT BUT NOT DO ANY PERMANENT DAMAGE. I AM REQUESTING YOUR ASSISTANCE IN SOLVING THIS PROBLEM. THIS IS AN UNACCEPTABLE SAFETY ISSUE.

WAS DRIVING OUR 2004 MERCURY MONTEREY VAN WHEN IT WENT IN NEUTRAL AND COASTED OFF THE ROAD. IT WILL NOT MOVE FORWARD OR BACKWARDS NOW AND IS PARKED AS WE DON'T HAVE THE FUNDS TO GET IT FIXED AS IT WILL BE THOUSAND OF DOLLARS. *TR

TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN THE GEAR WAS SHIFTED FROM DRIVE TO PARK THE VEHICLE DID NOT MOVE. SHE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE SHIFT SOLENOID NEEDED TO BE REPLACED AND THE TRANSMISSION FLUSHED. THE DEALER PERFORMED THE REPAIRS AND THE FOLLOWING DAY THE VEHICLE BEGAN TO EXPERIENCE THE SAME FAILURE. THE VEHICLE ALSO MADE A LOUD THUMPING NOISE WHILE SHIFTING INTO REVERSE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS WAITING FOR THEM TO COMPLETE THE DIAGNOSTIC TEST. THE WAS CONCERNED SINCE THE FAILURE WAS A MAJOR SAFETY ISSUE THAT NEEDED TO BE ADDRESSED. THE FAILURE MILEAGE WAS 62,000.

MY CAR IS 2006 MERCURY MOUNTAINEER IN 2007 ALREADY THE SHIFT HAD TO BE REPLACED AS IT CONTINUALLY GOT STUCK. ONE DEALER TOLD ME THE SHIFT NEEDED TO CHANGED YET AGAIN AND NOW WHEN THE CAR IS TAKEN OUT OF PARK INTO ANY GEAR IT WONT MOVE IT TAKES ABOUT 25 MINS TO ACTUALLY PUT INTO GEAR. THE DEALER SAID IT WAS A SHIFT SOLENOID I HAD IT REPLACED A TRANSMISSION FLUSH AND REPROGRAM AND STILL THE SAME PROBLEM THE CAR ONLY HAS 62,000 MILES. *TR

TL - THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE LEAVING A PARKING SPACE THE SPRING COIL BROKE AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED INTO A LOCAL SHOP AND ITS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE IS 62,000. PM

TL*THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE STALLED AND A STOP SAFELY NOW MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER, TURNED OFF AND UPON RESTART THE CONTACT WAS ABLE TO CONTINUE DRIVING NORMALLY. THE FAILURE CONTINUED TO RECUR DURING THE DURATION OF THE DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 68,000.

TL*THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT EXCESSIVE RUST CAUSED THE STEERING COLUMN TO SNAP WHILE HE WAS DRIVING 45 MPH. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE FRAME HAD NOT BEEN COATED CORRECTLY AT PRODUCTION. THE MECHANIC REPAIRED THE FRAME AND STEERING COLUMN. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,700. UPDATED 2/22/11 *CN UPDATED 12/06/2011 *LN