MERCURY Complaints

REAR BACK HATCH CRACKED WHEN PURCHASED, PROMISED TO BE FIXED BY DEALERSHIP, BUT THEY NEVER HONORED THEIR PROMISE. I HAVE SINCE SEEN SEVERAL MERCURY MOUNTAINEERS WITH THE REAR BACK HATCH CRACKED AS WELL, WONDERING WHY THEIR WASN'T A RECALL?? ALSO TRANSMISSION PROBLEMS, ALREADY REPLACED TRANSFER CASE AND NOW POWER STEERING IS LEAKING. *TR

TRANSMISSION FAILURE ON A 2003 MERCURY MOUNTAINEER. THE TRANSMISSION FAILED OCCURRED WHILE TRAVELING ON THE HEAVILY TRAVELED INTERSTATE 295 IN NJ. THE FAILURE OCCURRED WITH NO WARNING WHAT SO EVER. AFTER TAKING THE CAR TO MULTIPLE REPAIR SHOPS WHICH INCLUDED A FORD DEALER, I WAS INFORMED THAT THIS IS A COMMON AND KNOWN PROBLEM FOR THIS TYPE OF VEHICLES AND ALSO THE FORD EXPLORER. I DEPEND ON MY CAR TO GO TO WORK AND I SERVICE THE CAR AS RECOMMENDED BY FORD. NOW I AM IN THE PROCESS OF REPAIRING THE CAR AND MEANWHILE I HAD TO RENT A CAR FOR A WEEK. IF I WAS NOT AN ALERT DRIVER, THAT FAILURE COULD HAVE CAUSED AN ACCIDENT AND SERIOUS INJURIES AND OR DEATH TO ME AND OTHER MOTORISTS. I THINK FORD SHOULD TAKE RESPONSIBILITY AND TRY TO RECTIFY THE PROBLEM BEFORE SOMEONE GET KILLED AND WITH THE VERY HIGH STICKER PRICE THAT IS ASSOCIATED WITH THESE KIND OF SUV THAT IS SUPPOSED TO BE SAFE AND RELIABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WENT TO THE PARKING LOT TO START MY CAR. WHEN I TURNED THE IGNITION KEY THE PASSENGER SIDE AIRBAG DEPLOYED AND THEN THE DRIVER SIDE AIRBAG DEPLOYED. THE CONCERN IS WHAT IF THE CAR HAD STARTED AND I WAS DRIVING DOWN THE HIGHWAY AND THE AIRBAG WENT OFF FOR NO REASON. *TR

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE WAS HESITANT TO ACCELERATE. THE OVERDRIVE OFF WARNING LIGHT THEN ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE DEALER REPLACED THE TRANSMISSION. FOLLOWING REPAIRS, THE CONTACT STATED THE VEHICLE WOULD INTERMITTENTLY SHIFT FROM DRIVE INTO NEUTRAL INVOLUNTARILY. THE CONTACT WOULD SHUT OFF THE ENGINE AND WHEN RESTARTING, THE VEHICLE WOULD RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SHIFT LEVER COLUMN WAS BENT AND THE SHIFT LINKAGE CABLE POSSIBLY WAS ABNORMALLY STRETCHED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 61,000.

HEADREST GUIDES ARE NO LONGER AVAILABLE FROM MANUFACTURER (FORD OR NISSAN). THE GUIDE ITSELF IS A CHEAPLY BUILT PLASTIC SLEEVE WHICH BREAKS EASILY (I'VE BEEN THROUGH SEVERAL IN MY NINE YEARS OF OWNERSHIP). UNFORTUNATELY, THE HEADREST CANNOT BE SECURED TO THE SEAT WITHOUT THEM!! *TR

2004 MERCURY GRAND MARQUIS. HEADLIGHTS BEGAN GOING OFF BY THEMSELVES WHILE I WAS DRIVING AND WILL NOT COME ON AT MOST OF THE TIME. EVERY INDICATION I HAVE IS IT IS A FAULTY LIGHTING MODULE CONTROL. THIS IS VERY DANGEROUS AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE OR ME IS KILLED BECAUSE THE LIGHTS WILL SUDDENLY GO OFF ON A DARK WINDING LOAD. PLEASE CONSIDER A FORCED RECALL ON THIS PROBLEM IMMEDIATELY. *TR

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SHE HAD THE WIPER MOTOR REPLACED TWICE IN A NINE MONTH PERIOD. WHEN THE MOTOR MALFUNCTIONED DURING RAINY WEATHER CONDITIONS WHICH MADE IT DIFFICULT TO SEE THE ROAD. THE LOCAL MECHANIC THAT REPAIRED THE VEHICLE STATED THAT SEVERAL FORD OWNERS ALSO HAD DEFECTIVE WIPER MOTORS. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 63,000. UPDATED 03/16/11 *BF THE CONSUMER STATED THE WINDSHIELD MOTOR STOPPED WORKING THREE TIMES WHILE DRIVING. UPDATED 05/06/11

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHEN THE PASSENGER SEAT WAS OCCUPIED WITH A PERSON WEIGHING BETWEEN 120 AND 135 POUNDS, THE AIR BAG SENSOR WOULD NOT DETECT THE PASSENGER AND WOULD NOT ENGAGE. THE DEALER ADVISED THAT THEY WERE AWARE OF THE FAILURE BUT COULD NOT PROVIDE A REMEDY FOR THE FAILURE. THE CONTACT WAS CONCERNED WITH THE AIR BAG NOT DEPLOYING IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS 6,500 UPDATED 10/0810 *BF THE DEALER REPLACED THE PASSENGER SEAT SENSOR. HOWEVER, THE PROBLEM CONTINUED. FORD STATED THE SYSTEM WAS WORKING AS DESIGNED. PASSENGERS WEIGHING UNDER 135 LBS MAY NOT BE RECOGNIZED BY THE AIR BAG SYSTEM. UPDATED 10/12/10*JB

AIR BAG ON THE PASSENGER SIDE TURNS OFF AND ON WHEN DAUGHTER AGE 34 WEIGHT 120 SETS IN THE SEAT. DEALERS AGREES THAT IT IS NOT WORKING. MERCURY DEALER AND FORD WAS UNABLE TO FIX THE PROBLEM AND STATE THAT THIS IS NORMAL AND ANY FURTHER INVESTIGATION WOULD BE AT MY COST. THIS HAS BEEN A PROBLEM SINCE PURCHASE, CAR NOW HAS 8000 MILES AND HAS BEEN AT THE DEALER FOR A TOTAL OF 16 DAYS. *TR

I OWN A 2005 MERCURY MONTEGO THAT HAS BEEN A CONSTANT DOWNWARD SPIRAL.APPROX. 3 MONTHS AGO, I HAD TO REPLACE THE VEHICLES TRANSMISSION,BECAUSE I WAS TOLD BY FORD THAT THEY DO NOT SELL THE TOOLS OR PARTS TO REPLACE ANYTHING IN IT, THE WHOLE TRANSMISSION HAD TO BE REPLACED.APPROX. 1 WEEK AGO, I WAS SITTING AT A TRAFFIC LIGHT AND MY CAR REVVED UP TO APPROX. 3500 RPM AND PUSHED MY CAR FORWARD INTO TRAFFIC. I THEN TRAVELED ABOUT A MILE DOWN THE ROAD AND THE CAR STARTED BUCKING AND ENGINE FAIL SAFE MODE WAS ACTIVATED ON THE DASH, ALONG WITH A SMALL WRENCH SYMBOL ON THE MESSAGE BOARD.I THEN CHECKED THE OWNERS MANUAL WHERE IT SAID IT WAS FOR THE THROTTLE CONTROL, AND TRANSMISSION. I IMMEDIATELY CALLED THE SHOP WHERE THE TRANSMISSION WAS PUT IN, AND WAS TOLD TO BRING THE CAR THERE IMMEDIATELY. WHILE ON MY WAY TO THE SHOP THE SAME DAY, NUMEROUS TIMES I WOULD PUSH THE ACCELERATOR AND THE CAR WOULD DO NOTHING, IT WOULD NOT GO AT ALL AND THEN WOULD ACCELERATE AFTER APPROX. 5 SECONDS. I EVENTUALLY MADE IT TO THE SHOP WHERE THE CAR WAS PLACED ON A COMPUTER THAT SAID THERE WERE NO CODES COMING UP FOR THE WARNING THAT CAME ON. AFTER ALREADY SPENDING $4,000 ON A TRANSMISSION, AGAIN I SPENT ANOTHER $200 TO CHANGE ALL OF THE SPARK PLUGS AND CLEAN OUT THE THROTTLE CONTROL BOX, WHICH HAS DONE ABSOLUTELY NOTHING FOR THE PROBLEMS WITH THE VEHICLE. IN JANUARY 2010, I CALLED MY DEALER TO SET AN APPOINTMENT TO HAVE MY TRANSMISSION FLUID CHANGED AS A MAINTENANCE CALL, AND WAS TOLD THAT FORD DOES NOT RECOMMEND THAT YOU CHANGE YOUR FLUID UNTIL 150,000 MILES, IS THAT NORMAL? WHY ARE ALL OF THESE TRANSMISSION GOING BAD, AND WHY ARE THESE VEHICLES ACCELERATING BY THEMSELVES? NOBODY SEEMS TO HAVE ANSWERS FOR ANY OF THESE QUESTIONS. WHY ARE THESE NOT BEING RECALLED LIKE TOYOTAS WERE? ARE YOU GUYS WAITING FOR PEOPLE TO DIE BECAUSE OF THIS, WILL THAT GET YOUR ATTENTION? THIS IS OBVIOUSLY A COMPUTER ISSUE WITHIN THE CAR,SAME SYSTEM THAT IS IN TOYOTA'S. DO SOMETHING ABOUT IT, BEFORE SOMEONE'S HURT! *TR