MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS EQUIPPED WITH MICHELIN ENERGY LX4 TIRES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BECAUSE THE CONTACT NOTICED THE TREAD WAS PEELING FROM THE SIDEWALLS ON ALL FOUR TIRES. HE WAS INFORMED THAT THEY HAVE NEVER SEEN THE FAILURE BEFORE AND WAS INSTRUCTED TO TAKE THE VEHICLE BACK TO THE AUTHORIZED DEALER WHERE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT TAKEN TO THE ORIGINAL AUTHORIZED DEALER. THE TIRES WERE NOT REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 19,500.

NAVIGATION SYSTEM FAILS AND RESTARTS CAUSING DRIVER TO BECOME DISORIENTED. AFTER 5 VISITS TO THE DEALER AND 26 DAYS IN THE SHOP, FORD CANNOT FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE TRAVELING AT 4 MPH, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT CRASHED INTO ANOTHER VEHICLE AS A RESULT. THERE WERE NO INJURIES. ON A LATER DATE, WHILE PARKING IN A RESIDENTIAL GARAGE, THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE ABNORMALLY ACCELERATED. THE VEHICLE CRASHED INTO THE GARAGE WALL AND THROUGH THE MASTER BATHROOM OF THE HOME. THE CONTACT SUSTAINED INJURIES TO HER PELVIS FROM ATTEMPTING TO APPLY EXTREME FORCE TO THE BRAKE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED FOR THE UNINTENDED ACCELERATION FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. THE CONTACT STATED HE STARTED THE VEHICLE AND WHEN DEPRESSING THE BRAKES, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE UNINTENDED ACCELERATION AND THE VEHICLE DROVE OVER A CURB AND CRASHED INTO A SIGN. THE CONTACT AND PASSENGER BOTH SUSTAINED MINOR INJURIES TO THEIR NECKS FROM THE SEAT BELT. THE VEHICLE SUSTAINED SUBSTANTIAL FRONT END DAMAGES. THE VEHICLE WAS TOWED TO THE DEALER AND INSPECTED BUT THE CAUSE OF THE UNINTENDED ACCELERATION FAILURE WAS NOT DISCLOSED TO THE CONTACT. THE BODY DAMAGE WAS REPAIRED AND THE CONTACT TRADED THE VEHICLE FRO ANOTHER. THE FAILURE AND CURRENT MILEAGES WERE 500. UPDATED 10/01/2010. *LJ UPDATED 10/04/10

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT THE LEFT FRONT TIRE WAS FLAT AND THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED HER THAT THE FRONT DRIVER SIDE COIL SPRING HAD FAILED AND PUNCTURED THE TIRE. THE MECHANIC REPLACED BOTH FRONT COIL SPRINGS AND THE FRONT DRIVER SIDE TIRE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 107,000.

2006 MERCURY MOUNTAINEER, BLEW A TIRE, THEN WENT OFF THE RIGHT SIDE OF THE ROAD STRUCK 3 BRIDGE PILLARS AND THEN JACK KNIFED, COMING TO REST IN THE MEDIAN. *BF (OHIO TRAFFIC CRASH REPORT # 10-0245-89) UPDATED 08/06/10 *BF

SINCE VEHICLE WAS PURCHASED, WHEN SHIFTING FROM PARK TO REVERSE OR DRIVE, THE VEHICLE WILL LUNGE BACK OR FORWARD, EVEN WITH BRAKES APPLIED. HAVE HAD TO PUSH BRAKE PEDAL HARDER THAN WHAT IS NORMAL TO PREVENT THIS FROM HAPPENING. DEALER "COULD NOT DUPLICATE PROBLEM" WHEN CAR WAS UNDER WARRANTY. CAR IS NOW OUT OF WARRANTY AND I WAS TOLD THE THROTTLE BODY NEEDS REPLACEMENT. *TR

DEFECTIVE LATCH DOOR ON MERCURY MILAN 2006 . 26,000 MILES. FRONT PASSENGER DOOR OPENED BY ITSELF WHILE DRIVING IN A SHOPPING CENTER ALTHOUGH ELECTRONICALLY LATCHED .WE TAPED THE DOOR TO THE FRAME OF THE VEHICLE AND DROVE TO A DEALER . THIS CAR IS DRIVEN BY ONE PERSON "SOLO" VERY RARELY THE PASSENGER SIDE IS USED. UPON DRIVING TO THE NEAREST DEALER I T WAS FOUND THE LATCH WAS BROKEN , AND APPARENTLY THE REPLACEMENT PARTS WERE RED FLAGGED. I T MEANS THAT THE NEWER PART THAT ARRIVED TWO WEEKS LATER WAS REDESIGNED FOR THIS MODEL CAR AND THE OLDER PART WERE NO LONGER IN USE.. I DO BELIEVE THAT WOULD BE EXTREMELY DANGEROUS THAT A DOOR TO OPEN WHILE DRIVING ON A HIGHWAY INVOLVING A PASSENGER AND ALSO INVOLVING OTHER VEHICLES IN PARALLEL LANES. *TR

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE POWER STEERING FAILED TO FUNCTION. THE OWNER STATED THAT HE FELT "STIFFNESS" IN THE STEERING WHEEL MAKING THE VEHICLE HARD TO STEER. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND REPLACED THE POWER STEERING PRESSURE SWITCH, AND ADDED POWER STEERING FLUID. THE REPAIRS HAVE CORRECTED THE FAILURE. THE FAILURE MILEAGE WAS 16,819. THE CURRENT MILEAGE AT THE TIME OF THE COMPLAINT WAS 17,400. UPDATED 10/13/10. *LJ UPDATED 10/19/10*JB

DRIVING DOWN ROUTE 3 VIRGINIA...CAR STOPPED HAVING FORWARD PROPULSION. HAD TO HAVE IT TOWED 65 DOLLARS. AND THEN TO SHOP..THEY ARE SAYING 3500 + FOR REPLACEMENT. TRANSMISSION - NEEDED AT LESS THEN 65,000 MILES. *TR