MERCURY Complaints

IT IS VERY DIFFICULT TO SEE AT NIGHT IN A FORD WITH A HEATED WINDSHIELD. THE LINES IN THE WINDSHIELD CREATE GLARE AND HAZE WHEN THE HEADLIGHTS OF ONCOMING CARS HIT THE WINDSHIELD. *TR

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING AT SPEEDS OF 10 MPH, THE CONTACT OBSERVED SMOKE COMING FROM UNDER THE HOOD AND WITHIN SECONDS, THE INTERIOR CABIN WAS FILLED WITH SMOKE AND FLAMES. THE VEHICLE OCCUPANTS WERE ABLE TO SAFELY EXIT THE VEHICLE. AND THE FIRE AND POLICE DEPARTMENT WERE CONTACTED. THERE WERE REPORTS FILED BY BOTH ENTITIES. THE VEHICLE WAS DESTROYED. THE DEALER ADVISED THERE WERE NO RECALLS FOR THE VEHICLE AND THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 37,000.

TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STARTED THE IGNITION AND OBSERVED THAT THE ACCELERATOR PEDAL HAD DETACHED FROM THE CABLE WITHOUT PRIOR WARNING. THE ACCELERATOR PEDAL WAS ATTACHED BACK TO THE CABLE; AND FUNCTIONED NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN REPLACED THE ACCELERATOR CABLE CLIP. THE CONTACT HAD CONCERN OF THE SAFETY ISSUE. THE FAILURE MILEAGE WAS 28,600.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) EVENT- EVERY TIME THE FRONT SEAT BELTS ARE USED. FAILURE- SEAT BELTS DO NOT PROBERLY RETRACT AFTER EACH USE. SUBSUQUENT DRIVERS AND PASSENGERS WHO USE THE VEHICLE THEN USE THE SEAT BELTS THINK THEY ARE SAFELY BUCKLED INTO THEIR SEAT---BUT GUESS WHAT!?!--- THEY AREN'T BUCKLED SAFELY AT ALL BECAUSE 12-18" OF UNRETRACTED SEATBELT IS STILL STUCK IN THE SPACE BETWEEN THE DOOR AND THE DOOR FRAME! ENGINEERS EVEN HAVE A NAME FOR IT, "LAZY RETRACTION". AUTO MAKERS KNOW ABOUT IT, THE GOVERNMENT KNOWS ABOUT IT, BUT NOBODY DOES ANYTHING ABOUT IT. MY OLD DODGE CARAVAN DID IT AFTER 70,000 MILES AND NOW MY MERCURY VILLAGER/NISSAN QUEST STARTED DOUNG IT AFTER 90,000 MILES. CORRECT FAILURE- LECTURE THE [XXX] OUT OF MY WIFE, KIDS AND ANBODY WHO WILL LISTEN ABOUT THE USE OF [XXX], DEFECTIVE SEATBELTS THAT NO LONGER RETRACT SO THAT THEY DON'T THINK THEY ARE SAFELY BUCKLED WHEN THEY ARE NOT! NOBODY WIL EVER CONVINCE ME THIS HASN'T CAUSED INJURIES AND PROBABLY COST LIVES. *TR

HAD TUNEUP. [PLUGS AND WIRES] COMPUTER UPGRADE. CAR NOW SURGES AND IDLE JUMPS TO 2000 RPM. HIT A CAR IN FRONT OF ME AT STOP LIGHT, AND ALMOST A PERSON IN WALK, WHEN SURGED. AM SHIFTING TO NEUTRAL AT STOPS, BUT, IT SNAPS YOUR NECK WHEN YOU SHIFT BACK TO DRIVE. HAVE HAD TO 2 DIF FORD & MEC. DEALERS SEVERAL TIMES AND ONLY GET NOTHING!! HELP PLEASE. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 40 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO SWAY BACK AND FORTH IN THE REAR. THE VEHICLE WAS TAKEN TO A REPAIR SHOP BUT THE MECHANIC COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT REPLACED ALL OF THE TIRES AND BRAKES; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE CURRENT MILEAGE WAS APPROXIMATELY 102,000.

WITH NO WARNING, OUR VAN WOULD NOT GO INTO ANY GEAR. WE WERE FORTUNATE TO BE JUST PULLING AWAY WHEN TRANSMISSION DISENGAGED AND NOT ON THE HIGHWAY. AFTER INVESTIGATING PROBLEM, SEEMS MECHANIC WILL HAVE TO REPLACE/REBUILD TRANSMISSION. *TR

2005 MERCURY MONTEGO PREMIER HAS BEEN EXPERIENCING ROUGH AND BUCKING TRANSMISSION SHIFTS AT 2ND AND 3RD GEARS, VERY OCCASIONAL SHIFT INTO NEUTRAL BY ITSELF WHILE IN MOTION AND ACCELERATING AND SHUDDERING TRANSMISSION SHIFTS DURING DECELERATION OR BRAKING SINCE APPROX. 50, 000 MILES (25, 000 MILES BEFORE MY EXTENDED WARRANTY EXPIRED). DEALER SERVICE WAS CONSULTED MULTIPLE TIMES. HOWEVER, I WAS ALWAYS TOLD THERE WERE NO COMPUTER CODES AND THAT TECHNICIANS COULDN'T "DUPLICATE THE CONDITION." THEREFORE, I HAVE LIVED WITH THE CONDITION SINCE THEN. THAT IS UNTIL THIS MORNING WHEN I WAS ALMOST REAR ENDED AND RUN OVER BY A SEMI BECAUSE THE TRANSMISSION SHIFTED INTO NEUTRAL WHILE ACCELERATING ON THE ON-RAMP TO I 95. THIS CONDITION IS DANGEROUS. I SEE THAT THERE ARE MANY OTHERS WITH THE SAME PROBLEM ON THIS SITE AND ON FORDFORUMS.COM. IT IS A MATTER OF TIME BEFORE THIS DEFECTIVE TRANSMISSION FAILS TO OPERATE AND CAUSES A SERIOUS ACCIDENT IN ONE OF THESE VEHICLES. PLEASE, LISTEN AND TAKE ACTION. *TR

ON MAY 15, 2010, I WAS ACCELERATING ONTO A FREEWAY IN ROSEVILLE, MN. THE ACCELERATOR CABLE SNAPPED COMPLETELY DISABLING THE GAS PEDAL. THE CAR IMMEDIATELY SLOWED DOWN, AND WE WERE NEARLY REARENDED AT 55 MILES AN HOUR AS I FRANTICALLY TRIED TO CONTROL MY VEHICLE, STEER IT TO SAFETY AND PUT THE HAZARD FLASHERS ON. THE VEHICLE HAS 50, 980 MILES SO IT NO LONGER HAS BUMPER TO BUMPER WARRANTY ON IT AND THIS PIECE IS NOT CONSIDERED PART OF THE POWERTRAIN AND WILL NOT BE COVERED UNDER THE WARRANTY. THIS WAS A DANGEROUS SITUATION AND I FEEL THAT FORD MOTOR COMPANY NEEDS TO ADDRESS THIS ISSUE. THE SERVICE MANAGER AT MY DEALERSHIP FEELS THIS IS A DEFECT IN THE MANUFACTURING OF THIS VEHICLE. *TR

MY FAMILY OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING THROUGH MOUNTAINOUS HIGHWAY CONDITIONS, OUR TRANSMISSION FAILED. EVEN THOUGH THE DASH HAS WARNING LIGHTS, THERE WAS NO WARNING WHEN WE LOST ALL MOTIVE POWER AT HIGHWAY SPEEDS. WE WERE FORTUNATE TO MAKE IT TO THE SIDE OF THE ROAD WITHOUT BEING RUN DOWN BY THE NUMEROUS SEMI TRUCKS THAT WERE CLOSE ON OUR TAIL PIPE GOING UP A HILL. WE WERE MORE THAN 100 MILES FROM HOME, SO DECIDED TO GET THE REPAIRS DONE IN THE NEAREST LARGE CITY. WE WERE TOLD THE TRANSMISSION WAS USELESS AND WE NEEDED TO REPLACE IT OR HAVE IT REBUILT. OUR VEHICLE HAD 105K MILES WHEN THIS BREAK-DOWN OCCURRED. THE MECHANIC FOUND A SUITABLE REPLACEMENT TRANSMISSION FROM A VEHICLE THAT HAD BEEN IN A REAR-END COLLISION, AND IT ONLY HAD 38K MILES. WE CHOSE TO HAVE THE TRANSMISSION REPLACED WITH THE USED PART THAT ONLY HAD 38K MILES. OF COURSE, THE MECHANIC KEPT ALL THE OLD PARTS, AND I WAS NEVER IN A POSITION TO SEE THE WORK IN PROGRESS. I WAS NOT GIVEN ANY SPECIFIC INFORMATION ABOUT THE OTHER VEHICLE'S MAKE AND MODEL OTHER THAN THE FACT THAT IT WAS NOT A MERCURY MONTEREY. AFTER DOING SOME RESEARCH, I NOW HAVE CONCLUDED THAT IT WAS MOST LIKELY A FORD FREESTAR TRANSMISSION WE RECEIVED AS A REPLACEMENT PART. IT HAS BEEN 2-1/2 YEARS AND 22K MORE MILES SINCE THIS INCIDENT (EQUALING 60K TOTAL MILES ON THE REPLACEMENT TRANSMISSION), AND WE ARE NOW TAKING THIS VEHICLE BACK INTO THE SHOP AGAIN BECAUSE OF MORE TRANSMISSION PROBLEMS. IS THERE ANYTHING ANYONE CAN DO? *TR