MERCURY Complaints

ON-FREEWAY GAS ENGINE/ELECTRIC MOTOR SHUT-DOWN. DRIVING IN MORNING RUSH-HOUR TRAFFIC APPROXIMATELY 15 MINUTES AFTER COLD START IN 60-DEGREE WEATHER, BOTH THE GASOLINE ENGINE AND THE ELECTRIC MOTOR PROPULSION SYSTEMS SHUT-DOWN TOGETHER WITHOUT PRIOR WARNING WHILE THE VEHICLE WAS IN MOTION - "STOP SAFELY NOW" WAS THE `TOO-LITTLE-TOO-LATE' INFO ON THE INSTRUMENT PANEL. NEITHER POWER MODE WOULD RESTART WITH TRANS IN NEUTRAL (I REFUSED TO TRY CYCLING IGNITION KEY TO OFF, AND RISK STEERING LOCK). FORTUNATE TO COAST ONTO SHOULDER, WHERE I HAD TO MOVE GEAR SELECTOR TO PARK, TURN IGNITION KEY FULL-OFF AND THEN BACK TO START, AT WHICH TIME NORMAL OPERATION RESUMED. TOTAL LOSS OF BOTH POWER SOURCES WHILE IN-USE ON A FREEWAY ' AND UNABLE TO RE-ACTIVATE WITHOUT SHIFTING TRANSMISSION INTO PARK IS ABSOLUTELY INEXCUSABLE AND UNACCEPTABLE! *TR

TL*THE CONTACT OWNS A 1995 MERCURY SABLE. WHILE DRIVING AT 5 MPH, THE CONTACT MADE A RIGHT TURN AND HEARD A LOUD NOISE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE RIGHT REAR SUBFRAME MOUNTING BUSHING HAD BROKEN DUE TO CORROSION. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; HOWEVER, THE MANUFACTURER REFUSED TO ASSIST WITH REPAIR COSTS AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 98V323000 (STRUCTURE: FRAME AND MEMBERS). THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 103,325.

I OWN A MERCURY GRAND MARQUIS 03 AT APPROX. 65,000 MILES I WAS DRIVING IN TAMPA AND THE LIGHTS WENT OUT. IT DIDN'T DO IT FOR A WHILE THEN THEY WENT OUT AGAIN AND NOW THEY GO OUT OFTEN. I TOOK CAR TO DEALERSHIP AT 72K HOWEVER WARRANTY WAS UP AND THEY WOULD CHARGE ME LIKE %800 FOR PARTS AND LABOR. THIS IS VERY DANGEROUS AFTER READING IT APPEARS THAT IS A COMMON DEFECT IN THESE CARS. *TR

I WAS BACKING OUT OF A DRIVEWAY AND I HEARD A LOUD WOOSHING NOISE. I GOT OUT TO INVESTIGATE AND SAW MY FRONT DRIVER'S SIDE TIRE WAS FLAT. I TRIED TO REMOVE IT BUT COULDN'T GET A JACK UNDER THE VEHICLE BECAUSE IT WAS SO LOW TO THE GROUND. I FINALLY MANAGED TO JACK UP THE CAR AND HAD A LOT OF TROUBLE REMOVING THE TIRE. UPON FURTHER INVESTIGATION I REALIZED THAT THE SPRING HAD BROKEN AND LODGED ABOUT 3 INCHES INTO MY TIRE. I HAD TO HAVE THE CAR TOWED TO A SERVICE STATION AND THE TOTAL COST OF REPAIR WAS $600.51 IN ADDITION TO THE COST FOR TOWING AND TWO NEW TIRES. I HAD JUST DRIVEN 40 MILES ON THE EXPRESS WAY AT 70 MPH AND I COULD HAVE BEEN KILLED HAD THIS HAPPENED EN ROUTE. *TR

WAS SLOWING TO MAKE A TURN AND THE ANTI-LOCK/SKID KICKED IN ON DRY PAVEMENT. CONTINUED TO OCCUR THROUGH DAY WITH SERVICE BRAKE WARNING AND SERVICE 4X4 WARNING COMING ON. BRAKES WERE REPLACED, ROTORS TURNED & SYSTEM BLED. AL/S STICK KICKS IN WHILE GOING SLOW ON OCCASION. IT'S LIKE THE BRAKES LOCK-UP AND RELEASE THREE OR FOUR TIMES THEN EVERYTHING IS NORMAL UNTIL THE NEXT TIME. VEHICLE IS A 2006 MERCURY MARINER HYBRID WITH 36900 MILES. HPA PUMP WAS REPLACED LAST YEAR UNDER WARRANTY. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT 35 MPH, THE TRANS AXLE LIGHT ILLUMINATED WHICH INDICATED THAT THERE WAS A FAILURE WITHIN THE AUTOMATIC TRANSMISSION. THE TORQUE CONVERTER OUTPUT SHAFT LINES WERE STRIPPING WHICH CAUSED A SUDDEN LOSS OF POWER TO THE DRIVETRAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE TORQUE CONVERTER AND TORQUE CONVERTER CLUTCH WAS PARTIALLY REPLACED. THE FAILURE OCCURRED AGAIN; THE DEALER THEN STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,370.

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE LOWER PRESSURE WARNING LIGHT FOR THE TIRES FLASHED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER TO CHECK THE FRONT DRIVER SIDE TIRE AND ATTEMPTED TO ADD AIR BUT THE AIR WAS RELEASED AS IT WAS ADDED. WHEN THE CONTACT TRIED TO CHANGE THE TIRE WITH THE MANUFACTURER JACK, THE JACK BEGAN TO BEND AND SHIFT TO THE LEFT WHICH CAUSED THE VEHICLE TO FALL OFF THE JACK. HOWEVER, THERE WAS NO DAMAGE TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD NOT ASSIST HER AS THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT BELIEVED THAT THE JACK WAS FAULTY AND NOT DESIGNED TO HOLD THE WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000. UPDATED 11/03/10. *LJ UPDATED 11/19/10.*LJ UPDATED 12/01/10*JB UPDATED 05/26/11 *BF UPDATED 12/30/11 *CN

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE WAS MAKING NOISE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FRONT WHEEL HUB ASSEMBLY WAS DEFECTIVE. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V446000 (WHEELS: CAP/COVER/HUB). THE DEALER REPLACED THE LEFT FRONT HUB BEARING UNDER THE WARRANTY. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE ADDITIONAL REPAIRS AS THE VEHCIEL WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE WAS 63,057.

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT WHICH MADE IT DIFFICULT TO SEE. THE LIGHTS WOULD ALSO REFLECT OFF OF THE PAVEMENT. WHEN APPROACHING ONCOMING TRAFFIC THE PASSING VEHICLES LIGHTS CAUSED A BLINDING EFFECT. THE DEALER STATED THAT WAS HOW THE VEHICLE WAS DESIGNED AND WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 41,712 AND THE CURRENT MILEAGE WAS 49,505. UPDATED 07/26/10. *LJ UPDATED 08/03/10*JB

THREE TIMES MY 2004 MERCURY MARQUIS HAS HAD SHOWN "PRIUS LIKE" PROBLEMS. ONCE IN DRY SUMMER , THEN TWICE IN WINTER IN THE PACIFIC NW.THE LAST TIME I WAS INTO THE INTERSECTION WHEN I SLAMMED ON MY PARKING BRAKE TO STOP THE CAR BUT THE MOTOR WAS STILL RACING.