MERCURY Complaints

AT APPROXIMATELY 2:15 I PARKED MY 1998 MERCURY MOUNTAINEER ON THE STREET IN FRONT OF MY HOUSE. AT APPROXIMATELY 2:30 I HEARD THE VEHICLE THEFT ALARM GO OFF. WHEN I WENT TO SHUT OFF ALARM, I SAW FLAMES COMING FROM THE RIGHT FRONT WHEEL WELL. (I COULD NOT SEE WHAT WAS HAPPENING ON THE OTHER SIDE OF VEHICLE) I WENT BACK INTO MY HOUSE TO FETCH MY DRY CHEM FIRE EXTINGUISHER. I WENT BACK TO THE CAR AND ATTEMPTED TO EXTINGUISH THE FIRE. WHEN I WAS UNSUCCESSFUL, I HAD MY SON CALL 911 FOR FIRE DEPARTMENT ASSISTANCE. A FIRE TRUCK RESPONDED WITHIN 3-5 MINUTES AT WHICH TIME THE WHOLE FRONT END OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT PUT THE FIRE OUT WITHIN 5 MINUTES. UPON INSPECTION, I NOTICED THAT THE WHOLE MOTOR COMPARTMANT WAS CONSUMED BY THE BLAZE AND THE FIRE HAD STARTED TO BURN THE DASH AND INTERIOR OF THE VEHICLE. THE VEHICLE APPEARS TO BE A TOTAL LOSS.

GEAR STUCK IN PARK. UPON RELEASE GEAR SHIFT BROKE FROM STEERING COLUMN. $2000 IN REPAIR/DAMAGE. UNABLE TO FIND USED PART AS IT IS SELLS QUICKLY DUE TO THIS BEING A COMMON PROBLEM.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THE DRIVERS SIDE DOOR WOULD NOT LATCH PROPERLY. THE DOOR INDICATOR LIGHT WOULD REMAIN ILLUMINATED UNTIL THE DOOR WAS LATCHED CORRECTLY. THE DEALER PROVIDED INFORMATION ON A RECALL FOR HER YEAR, MAKE AND MODEL FOR THE FAILURE OF THE DOOR LATCH WHICH WAS NOT LISTED ON THE NHTSA WEBSITE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHERE HE CONFIRMED THAT THE DRIVERS SIDE DOOR WAS DEFECTIVE. THE DEALER WAS CONTACTED A SECOND TIME AND LATER STATED THAT THERE WERE NO RECALLS RELATED TO THE DOOR LATCH. REPAIRS WILL BE MADE AT THE OWNERS EXPENSE. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DRIVERS SIDE DOOR. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE APPROXIMATE CURRENT MILEAGE WAS 130,000.

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHEN UTILIZING THE CRUISE CONTROL AT 60 MPH AND HIGHER, THE VEHICLE WOULD ABNORMALLY ACCELERATE WITHOUT WARRANT. HE WAS ABLE TO DEACTIVATE THE CRUISE CONTROL BY DEPRESSING THE BRAKE PEDAL BUT THE ENGINE CONTINUED TO IDLE VIOLENTLY AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT WAS UNABLE TO DEACTIVATE THE CRUISE CONTROL USING THE DEACTIVATION SWITCH ON THE STEERING WHEEL. THE DEALER COULD NOT DUPLICATE THE FAILURE. HE STATED THAT THE VEHICLE WAS SAFE TO DRIVE AND THE FAILURE WAS CONTRIBUTED TO EITHER THE FLOOR MATS OR DRIVER ERROR WHERE THE CONTACT WAS MISTAKENLY HITTING THE CRUISE CONTROL RESUME BUTTON. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 33,000. UPDATED 6/3/10 *CN THE CONSUMER STATED TAPPING THE BRAKE DIDN'T ALWAYS RELEASE THE CRUISE CONTROL. UPDATED 06/17/10*JB

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE DRIVING AT APPROXIMATELY 30 MPH DURING RAINY AND SNOWY WEATHER CONDITIONS, THE VEHICLE SUDDENLY LOST POWER. HE HAD TO TAKE HIS FOOT OFF THE BRAKE AND ROLL BACKWARD TO GET INTO THE EMERGENCY LANE. THE VEHICLE WAS THEN TOWED TO A DEALERSHIP WHERE IT WAS LOCATED AT THE TIME OF THE COMPLAINT. THE DEALER ADVISED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT HAD NOT CALLED THE MANUFACTURER IN REGARDS TO THE FAILURE. THE CONTACT IS UNABLE TO PROVIDE A VEHICLE IDENTIFICATION NUMBER AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 54,000.

NOTICED LOUD METALIC NOISES FROM THE FRONT SUSPENSION ON MARCH 25, TOOK VEHICLE TO DEALER ON MARCH 26, DEALER ADVISES FRONT SPRING IS BROKEN, AN EXTREMELY DANGEROUS CONDITION. FURTHER RESEARCH REVEALS THAT THIS IS A WELL KNOWN INHERENT MANUFACTURING DEFECT FOR MERCURY SABLE AND FORD TAURUS VEHICLES. MANUFACTURER STATES THAT MY VEHICLE IS 2 MONTHS BEYOND THE VOLUNATARY WARRANTY PROGRAM THEY PUT IN.

THE VEHICLE IS A 2006 4DR MERCURY MILAN. WHILE I ACCELERATE THERE IS A THUMPING SOUND WHICH MAKES THE VEHICLE JUMP. WHILE APPLYING THE BRAKES AT TIMES THERE IS A THUMP/JERK OF THE VEHICLE WHILE APPLYING THE BRAKES.

TRANSMISSION FAILURE OF 2004 MERCURY MONTERY AT HIGHWAY SPEED. VAN SUDDENLY LOST ACCELERATION. TRANSMISSION SPLINE WAS DEFECTIVE AND TRANSMISSION WAS REPLACED.

2004 MERCURY MONTEREY MINIVAN. COMPLETE, SUDDEN, UNEXPLAINED TRANSMISSION FAILURE. VEHICLE WOULD NOT MOVE AND MADE A HIGH-PITCHED WHIRRING NOISE WHEN TURNED OVER, WHICH WAS THE TRANSMISSION TOTALLY GONE OUT. 90000 MILES, BOUGHT 5 YEARS AGO FROM A DEALER WITH 20000 MILES, MAINTAINED EXCELLENTLY SINCE THEN WITH NO OTHER PROBLEMS. OUR MECHANIC SAID HE FIXED 2 OTHER VEHICLES OF SIMILAR MILEAGE WITH SAME PROBLEM IN THE LAST 2 MONTHS, UNUSUAL FOR OUR RURAL AREA. HE EXPLAINED THIS SEEMS TO BE A COMMON DEFECT OF THIS VEHICLE. COST US $3000 TO REPAIR, NOT UNDER WARRANTY. THE DEALER WOULD HAVE CHARGED $4000. FORD/MERCURY MOTOR COMPANY BARELY ACKNOWLEDGED THE COMPLAINT, REPLIED WITH A PAT REPONSE ENCOURAGING ME TO VISIT MY DEALER AND FIND A NEW VEHICLE!, AND THAT WAS THE EXTENT OF THEIR CUSTOMER SERVICE. IN GOOGLING THIS PROBLEM IT SEEMS THERE ARE MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM AND I EVEN READ ABOUT A POTENTIAL RECALL BECAUSE OF THESE PROBLEMS. I WISH I'D NEVER BOUGHT THIS CAR.

TRANSMISSION PROBLEM. LESS THAN 80,000 MILES ON VEHICLE. MAINTENANCE KEPT UP TO DATE. I STARTED THE CAR AND BEGAN TO DRIVE AWAY WHEN SUDDENLY IT WOULD NOT PICK UP SPEED AND IT KEPT JERKING. IT WAS NOT DRIVEABLE AT ESPECIALLY ON A HIGHWAY. EVERYWHERE I WENT TOLD ME IT WAS THE TRANSMISSION. IT COST ME OVER $2,000.00 FOR ANOTHER TRANSMISSION. I AM SHOCKED TO SEE SO MANY OTHERS WITH TRANSMISSION PROBLEMS. I HAD NO PROBLEMS AT ALL WITH THIS VEHICLE UNTIL THIS HAPPENED. I FIND IT STRANGE THAT I NEVER HAD ANY OTHER MAINTENANCE PROBLEMS WITH THIS CAR AND SUDDENLY I LOSE A TRANSMISSION. IT SOUNDS LIKE A RECALL WAS DUE TO MYSELF AS WELL AS THOUSANDS OF OTHERS WITH THIS SAME MAKE AND MODEL. I WAS READY TO MAKE MERCURY MY MAIN CHOICE OF VEHICLE BUT AFTER THIS, I DON'T THINK SO. I WOULD LOVE TO BE INCLUDED IN A CLASS ACTION SUIT.