MERCURY Complaints

OUR VEHICLE WAS PURCHASED IN JUNE 2008 AT DEALERSHIP NEARBY. WE WERE DRIVING HOME AND THERE WAS A GRINDING AND POPPING SOUND IN THE REAREND OF THE VEHICLE. IT WAS ME , MY HUSBAND, 3 MTH OLD AND 2 YR OLD OCCUPYING THE CAR. MY HUSBAND GOT OUT OF THE CAR AND STATED TO GET THE BABIES OUT OF THE CAR IN A HURRY IT WAS ON FIRE. WE GOT THE BABIES OUT AND RAN IN TO CALL 911 AND THE FIRE DEPT. THE FIRE WAS CONTAINED AND TOOK TO A LOCAL GARAGE AT THAT TIME I CONTACTED MY AUTO INSURANCE TO SEE IF THIS WAS SOMETHING THAT WOULD BE COVERED. THEY SENT AN AUTO ADJUSTER OUT TO LOOK AT IT. OUR INSURANCE DID HELP TO REPAIR THE REAR DIFFERENTIAL. THE REAR DIFFERENTIAL HAD GOT SO HOT IT EXPLODED CAUSING THE FIRE. THEN AFTER THE CAR WAS REPAIRED WE BEGAN TO HAVE PROBLEMS AGAIN AT THAT TIME I CONTACTED FORD MOTOR COMPANY. THEY EXPLAINED THEY COULD NOT REPLACE THE CAR BUT IF I TOOK TO A LOCAL FORD DEALER FOR DIAGNOSTIC THEY MAY CONSIDER REPAIRING. SO I DID AND THE WHOLE TRANSFER CASE HAS TO BE REPLACED AND FORD IS NOT PAYING FOR THE COST. I JUST DON'T WANT THIS EXPERIENCE TO HAPPEN TO ANYONE ELSE AND TO RISK THEIR LIVES JUST DRIVING THIS CAR AS A RESULT TO A FIRE. THE FIRE WAS CLOSE TO THE FUEL TANK. I DON'T THINK THIS CAR IS SAFE FOR US TO DRIVE I ALWAYS HAVE THAT FEAR IN MY MIND AND WORRYING ABOUT MY BABIES. NOW I HAVE THIS NEW PROBLEM WITH THE VEHICLE TO DEAL WITH. I HAVE TALKED TO SEVERAL PEOPLE AND ONE PARTICULAR COMPANY THAT HAS THE SAME TYPE OF VEHICLES WITH THE SAME PROBLEMS. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS. *TR

MONTEGO CVT TRANSMISSION STICKS SOMETIMES WHEN YOU HIT THE GAS,AND SOMETIMES GO INTO SAFETY MODE TOOK IT TO THE DEALER THEY SAID NO CODES WHERE FOUND .I THINK SOMEONE SHOULD PUT SOME PRESSER ON FORD FOR THEM TO LOOK INTO THIS MATTER. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE DOOR FELL OFF THE VEHICLE. THE CONTACT HAD TO PULL THE VEHICLE OVER AND TEMPORARILY TIE THE DOOR WHILE DRIVING THE VEHICLE HOME. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT AND WAS INSTALLED INCORRECTLY. THEY REPLACED THE DRIVER'S SIDE UPPER HINGE UNDER WARRANTY, BUT THE CONTACT BELIEVES THAT THE FAILURE SHOULD BE RECALLED. THE CURRENT AND FAILURE MILEAGES WERE 35,800. UPDATED 3/16/09 *CN UPDATED 03/19/09.*JB

I TURNED ON ROAD HEADING SOUTH AND INCREASED SPEED TO LIMIT OF 55 MPH AND SET CRUISE CONTROL. THE ROAD SLOPED SLIGHTLY DOWNWARD AND THE CAR WAS NOT REQUIRING GAS. THE SENSOR GOT CONFUSED AND THE ENGINE CUT OUT LEAVING ME SUDDENLY WITHOUT POWER. I WAS ABLE TO PULL OVER OFF THE ROAD PUT THE CAR IN PARK AND RESTART IT I DI NOT HAVE A RECURRENCE BUT AM VERY CONCERNED ABOUT SAFETY. I TOOK CAR INTO A DEALER AND THEY RESET THE SOFTWARE BUT TOLD ME IT HAPPENS TO ALL CAR MANUFACTURER ON A RARE OCCASION AND COULD NOT GUARANTEE THAT IT WOULD NOT HAPPEN AGAIN. IF I WAS NOT IN THE RIGHT HAND LANE I COULD HAVE DIFFICULTY.*TR

MY WIFE AND TWO YOUNG DAUGHTERS WERE DRIVING TO THE POST OFFICE. THEY STOPPED AT A LIGHT AND WHEN MY WIFE TRIED TO ACCELERATE AFTER THE GREEN LIGHT CHANGED THERE WAS NO RESPONSE... THE ENGINE JUST ROARED. IT WAS FORTUNATE THEY WERE ON A SLOPE SO MY WIFE WAS ABLE TO COST OFF THE ROADWAY. THIS WOULD HAVE BEEN A TERRIBLY DANGEROUS SITUATION IF SHE WAS STUCK IN THE MIDDLE OF A BUSY ROAD WHERE A REAR END COLLISION COULD EASILY HAPPEN. THERE WAS NO WARNING OF THIS INCIDENT AND AT 57000 MILES NO REASON IT SHOULD HAVE HAPPENED. *TR

THE HEATER STOP WORKING 3 DIFFERENT TIMES, THE FIRST TIME THEY REPLACED THE THERMOSTAT, 2ND COULD NOT FIND ANYTHING WRONG, DEALER THINKS MIGHT BE INTAKE MANIFOLD OR HEAD GASKET, 3RD TIME SAY MUST TAKE IT APART TO FIGURE OUT BUT PRESSURE TEST ARE WITHIN NORMAL RANGE. *TR

TL*THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT BUCKLE WILL NOT LATCH AND STAY LOCKED. THE CONTACT WENT TO THE DEALER AND THEY STATED THAT THERE WAS NO RECALL ON THE SEAT BELTS; HOWEVER, THE INSURANCE COMPANY STATED OTHERWISE. THE FAILURE MILEAGE WAS 70,000. UPDATED 03/23/09 *LJ. UPDATED 03/23/09.*JB

REAR PANEL UNDER WINDOW HAS RECENTLY CRACKED, THERE ARE NOW 2 VERTICAL CRACKS RUNNING DOWN THE BACK OF THE VEHICLE. ALSO, HITCH TO REAR DOOR DOESN'T STAY UP. THIS VEHICLE HAS ALSO HAD A NEW ENGINE PUT IT AND INJECTORS HAVE POPPED OUT ON MORE THAN ONE OCCASION. THIS IS THE MOST EXPENSIVE VEHICLE I HAVE EVER PURCHASED AND IT HAS GIVEN ME MORE PROBLEMS THAN I COULD EVER EXPECT IN A VEHICLE. FORD NEEDS TO COMPENSATE FOR THIS VEHICLE. WE HAVE OWNED SEVERAL FORD'S AND HAVE NEVER SEEN ANYTHING LIKE THIS. IT IS A TRUE LEMON>>>> *TR

TRANSMISSION HAS BEEN REPAIRED 3 TIMES. THE LAST WAS JAN 2009 WHEN IT WAS COMPLETELY REBUILT. *TR

EXPERIENCING TRANSMISSION ISSUES AT 75K MILES. TOOK IT TO SHOP WHO REPORTED THESE TRANSMISSIONS ARE NOTORIOUSLY BAD, REPLACING SOME AT 60K MILES AND MOST BY 100K. MINE NEEDS TO BE REPLACED AT A COST OF $2500. PROBLEM IS USE OF ALUMINUM WITHIN METAL AND FAST WEAR. FORD SHOULD BE HELD ACCOUNTABLE FOR MAKING POOR QUALITY PRODUCTS. TRANSMISSIONS SHOULD HAVE A MUCH GREATER LIFE THAN 75K MILES. PROBLEMS NOTICED - SLIPPING OUT OF GEAR WHILE DRIVING, NOT ENGAGING GEAR WHEN SELECTED, NOT SHIFTING INTO HIGHER GEAR (OVERREVVING),, CLUNKING SHIFTS. DANGER ARISES WHEN YOU SELECT GEAR, ACCELERATE AND NOTHING HAPPENS AND SUDDENLY IT POPS INTO GEAR WHICH CAUSES VEHICLE TO LUNGE FORWARD. *TR