MERCURY Complaints

COMPLAINT IN DETAIL FOR, MERCURY MOUNTAINEER : JULY 24, 2007 I PURCHASED A 'AS IS WARRANTY' 2002 MERCURY MOUNTAINEER FROM TOYOTA OF SCION IN CONCORD, NC. THIS CAR WAS ADVERTISED ON THEIR WEBSITE FOR $11,995 AND REPORTED MILEAGE OF 51,972. SUBSEQUENT TO MY PURCHASE BELOW IS AN OUTLINE OF MY EXPERIENCE WITH THE VEHICLE: I REVIEWED THE CAR-FACTS VERY METICULOUSLY, AND ARRIVED AT THE FINDINGS NOTED BELOW WITH REGARD TO THE REPORTED MILEAGE: 1.11/20/2004 SOURCE: NC MOTOR VEHICLE DEPT. INDIAN TRAIL NC TITLE # 771444062507118 MILEAGE WAS REPORTED AT 48,000. 2.12/15/2005 SOURCE: NEW YORK MOTOR VEHICLE DEPT., HICKSVILLE, NY MILEAGE WAS REPORTED AT 39,412 WHICH SIGNIFY A DECREASE OF -8,588. 3.9/7/2006 SOURCE: NC MOTOR VEHICLE DEPT. INDIAN TRAIL, NC, MILEAGE WAS REPORTED AT 45,200 WHICH SIGNIFY AN INCREASE OF +5,788. 4.AS MENTIONED ABOVE ON 7/24/08 I PURCHASED THE VEHICLE WITH REPORTED MILEAGE OF 51, 972 WHICH SIGNIFY AN INCREASE OF +6772. *TR

TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE BACKING UP AT 5 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE VEHICLE WOULD NOT STOP AND HE NOTICED BRAKE FLUID LEAKING. UPON FURTHER INVESTIGATION, HE DISCOVERED THAT THE MASTER CYLINDER WAS BELOW THE MAXIMUM LEVEL. HE REFILLED THE BRAKE FLUID, BUT THE FAILURE PERSISTED. THE CONTACT LOCATED A RECALL DESCRIBING THE EXACT SAME FAILURE, BUT FORD STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 94V152000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS). THE FAILURE AND CURRENT MILEAGES WERE 94,000.

FIRST THE DRIVER WINDOW WENT OUT, PASSANGER, AND THEN THE BACK AND THE LOCKS GO OFF WHEN EVER THEY WANT. MY CALL HAS LOW MILES FOR THE YEAR AND IT SHOULD NOT BE ACTING THIS WAY. IF I EOULD GET INTO AN ACCIDENT I COULDNT GET OUT OF MY WINDOW IF DOOR DIDNT OPEN AND I KNOW LOTS OF PEOPLE WITH THE SAME CAR AND HAVING THE SAME PROBLEM.

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A DEFECTIVE VALVE STEM ON THE FRONT PASSENGER SIDE TIRE. THE VALVE STEM CRACKED ON THE TIRE, WHICH CAUSED IT TO DEFLATE WHILE PARKED IN HIS DRIVEWAY. HE CALLED AAA AND THEY CHANGED THE TIRE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE VALVE STEM WAS RUPTURED ON THE SIDE. HE THEN TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED ALL FOUR VALVE STEMS UNDER WARRANTY. A MECHANIC STATED THAT THE CHINESE VALVE STEMS WERE AN ISSUE, WHICH WERE REPLACED AT LEAST 4-5 TIMES A WEEK. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 11,200. UPDATED 09/16/08 *BF UPDATED 09/19/08. *JB

FRED MARTIN FORD 4701 MAHONING AVE YOUNGSTOWN, OHIO (330) 793-2444 REFUSED TO COMPLETE SAFETY RECALL FOR THE SPEED CONTROL ON MY 1994 MERCURY CAPRI. THEY SAY THEY ARE NOT QUALIFIED TO DO THE RECALL BUT DID WORK ON THE FIRST PART OF THE RECALL (DISCONNECTING THE SWITCH) BUT REFUSE TO REPLACE THE PART SPECIFIED IN THE RECALL. I CALLED TODAY (JULY23RD) AND WAS TOLD WE DON'T WORK ON MERCURY VEHICLES AFTER THEY HAD ALREADY WORKED ON IT. *TR

I HAVE A 2005 MERCURY MOUNTAINEER THE SUV HAS 66,000 MILES ON IT AND THE ROOF HAS PAINT PEELING ON IT AND A LARGE RUST SPOT. I TOOK TO THE MERCURY DEALER AND THEY SAID IT WAS NOT RUSTED THROUGH THE BODY. I SAID NOT NOW BUT IT WILL THE SERVICE MANAGER REPLIED YES BUT HOPEFULLY IT WILL BE OUT OF WARRANTY BY THEN ( HE WAS SO HELPFUL ) THE FORD REP CAME TODAY AND REJECTED THE CLAIM DO TO HER BUYING THE SUV USED EVEN THROUGH SHE BROUGHT IT FROM THIS DEALER. I WILL TRY TO APPEAL IT WITH FORD LETS SEE WHAT HAPPENS ????? *TR

CRUISE CONTROL WAS REPLACE WITH A JUMPER. IT WORKED FOR ABOUT A MONTH, AND NOW IT IS NOT WORKING. THE REPAIR SHOP REFUSE TO FIX IT. THEY SAY THAT SOMETHING ELSE IS WRONG, AND WANT TO CHARGE ME A LOT OF MONEY TO FIX IT. THE CAR HAS BEEN WORKING EVERY SINCE I PURCHASED IT IN 1995. NOW IT IS NOT. *TR

VEHICLE -- 1990 MERCURY SABLE STATION WAGON, 3.8 ENGINE EXPERIENCED LOSS OF STEERING CONTROL DUE TO FAILURE OF ENGINE/TRANSMISSION LOWER SUBFRAME MOUNT FAILING. SUBSEQUENT MOTION ALSO BREACHED BOTH REAR BRAKE LINES WITH MAJOR LOSS OF BRAKING POWER. WITH SIGNIFICANT EFFORT, I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. *TR

TRANSMISSION FAILED AT AROUND 100,000 MILES. HAD TRANSMISSION REBUILT IN JULY 2007. NOW TRANSMISSION IS FAILING AGAIN THIS JULY 2008. I'VE HAD MANY SHIFTING PROBLEMS WITH THE TRANSMISSION AND NOW THERE ARE TIMES IT WON'T SHIFT AT ALL. *TR

TL*THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE DECELERATES, LOSES POWER STEERING AND BRAKING ABILITY, AND ALSO STALLS. THE VEHICLE HAD TO BE RESTARTED IN ORDER FOR IT TO OPERATE NORMALLY. HE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, BUT THEY, AS WELL AS AN INVESTIGATOR FROM FORD, COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 24,000. UPDATED 08/13/08 *BF THE ABS LIGHT AND OIL LIGHT ILLUMINATEED AS WELL. UPDATED 08/13/08