MERCURY Complaints

TL*THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING LOW SPEEDS, THE VEHICLE WOULD DECELERATE AND SHUT OFF. THE CONTACT HAD TO RESTART THE VEHICLE FROM THE MIDDLE OF THE ROAD. ONCE RESTARTED, THE VEHICLE FUNCTIONS PROPERLY. WHEN THE FAILURE OCCURS, THE ADVANCE TRACK ABS LIGHT ILLUMINATES. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. FORD SENT AN ENGINEER TO THE DEALER AND HE RETRO FITTED SOMETHING TO THE STEERING WHEEL TO BLOCK LIGHT FROM AFFECTING THE SENSORS. THE REMEDY HAS NOT CORRECTED THE FAILURE. THE FAILURE HAS OCCURRED FIVE TIMES AND THE VEHICLE HAS BEEN TAKEN TO THE DEALER FOUR TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND CURRENT MILEAGE WAS 10,300.

TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO EXIT THE DRIVEWAY AT 2 MPH, BUT THE VEHICLE FAILED TO STOP. SHE HAD TO CONTINUOUSLY APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. SHE INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING FROM UNDERNEATH. SHE ALSO NOTICED THAT THE BRAKE LINE AND CHASSIS WERE EXCESSIVELY RUSTED. THE DEALER STATED THAT BECAUSE THERE WAS NO RECALL, THEY WOULD NOT ASSUME ANY FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 206,000. UPDATED 09/10/08. *LJ UPDATED 09/12/08. *JB

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. AFTER ATTEMPTING TO STOP AT A STOP LIGHT, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THERE WAS NO RESPONSE. HE HAD TO PUMP THE BRAKES TWICE IN ORDER TO STOP THE VEHICLE. THE DEALER COULD NOT REMEDY THE FAILURE. APPROXIMATELY ONE MONTH LATER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE AGAIN. THE FAILURE OCCURRED SEVEN PREVIOUS TIMES, IN WHICH THE VEHICLE WAS TAKEN TO THE DEALER FOUR OF THOSE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 190 AND CURRENT MILEAGE WAS 37,000.

TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT SMELLS GASOLINE AFTER THE VEHICLE HAS BEEN DRIVEN OR WHILE IT IS IDLING. NO FUEL HAS BEEN FOUND ON THE GROUND AFTER THE VEHICLE WAS MOVED. NHTSA CAMPAIGN ID NUMBERS 96V203000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: MOUNTING) AND 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE: TANK ASSEMBLY) WERE REFERENCED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO LONGER A SAFETY RECALL. THE CURRENT MILEAGE WAS 69,000 AND FAILURE MILEAGE WAS 68,000.

TL*THE CONTACT OWNS A 2006 MERCURY MARINER. THE PASSENGER SIDE SEAT WARMER AUTOMATICALLY ACTIVATES AS SOON AS THE SEAT BELT IS APPLIED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TWICE, AND THEY SUPPOSEDLY REPAIRED THE FAILURE THE FIRST TIME. TWO DAYS LATER, THE FAILURE RECURRED. WHEN THE VEHICLE WAS TAKEN BACK THE SECOND TIME, THE DEALER REPLACED A SENSOR OR SOMETHING TO THAT NATURE. THE REPAIR TEMPORARILY CORRECTED THE FAILURE FOR A FEW MONTHS BEFORE IT RECURRED. THE VEHICLE IS CURRENTLY IN THE CONTACT'S POSSESSION AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 35,000. UPDATED 07/29/08 *BF UPDATED 08/01/08. *JB

AVIS RENTAL CAR (CAR # 5102064) FROM DENVER INT'L AIRPORT. (CAR REGISTERED # AYH296 OK) INCIDENT LOCATION: LAKEWOOD, CO 80401. PARKING LOT OF PRIVATE OFFICE. I COINCIDENTLY BACKED OUT OF PARKING SLOT AS OFFICE WORKER BACKED OUT OF HERS. REAR BUMPERS TAPPED--NON-EVENT. ON SHIFT (AUTO. TRANSMISSION) INTO DRIVE TO MOVE FORWARD OUT OF THE WAY, THE CAR ROCKETED UNEXPECTEDLY SEEMINGLY AT FULL-THROTTLE, TIRES SCREECHING. I SLAMMED ON THE BREAKS. (5 YARDS BETWEEN ACCELERATING AND BREAKING TIRE MARKS.) IN THOSE 5 YARDS THE RENTAL CAR STRUCK THE FRONT END OF THE OFFICE'S SUV (2000 MERCURY MOUNTAINEER), LIFTING AND SHOVING IT FROM ITS PARKING PLACE OVER A CONCRETE TIRE BARRIER AND ONTO A GRASSED LANDSCAPE AREA. SUV MAY BE "TOTALED." FRONT AND HOOD OF RENTAL CAR ('08 MERCURY GRAND MARQUIS) BASHED IN. DRIVER AND PASSENGERS, BELTED, OK. LAKELAND, CO POLICE WERE TELEPHONED FROM THE OFFICE. PERSONNEL WAITED 2 HOURS, BUT THEY NEVER CAME TO THE SITE. *TR

DRIVING HOME FROM A FAMILY ROAD TRIP, CAR BEGAN SLIPPING AND WENT INTO NEUTRAL. WILL NOT GO INTO DRIVE OR REVERSE. NO ACCIDENT, BUT VERY CLOSE CALLS DURING STOP AND GO TRAFFIC ON THE WAY HOME. VERY STRESSFUL SITUATION FOR A 2004 MERCURY MONTEREY WITH 69,000 MILES ON IT.*TR

I HIT A SMALL POTHOLE AND THE STEERING WHEEL SUDDENLY MOVED TO A ONE O'CLOCK POSITION WHILE THE WHEELS WERE POINTING STRAIGHT AHEAD. MY ALIGNMENT SHOP INSPECTED THE CAR AND FOUND THAT THE CAUSE WAS A FAILURE OF THE PASSENGER SIDE SUB-FRAME MOUNTING BOLT ANCHOR. THE LOCAL DEALER SAID MY CAR IS NOT INCLUDED IN THE RECALL (98S36) I DEMAND AN ANSWER AS WHY MY CAR IS NOT INCLUDED. *TR

2000 MERCURY SABLE AND 2002 FORD TAURUS DOOR LATCH FREEZES IN THE WINTER. CONSUMER STATES THAT THE DOOR LATCH FREEZES AND WILL NOT LATCH CLOSED AFTER BEING OPENED. ***NAR*** *KB THE CONSUMER STATED LATER IN THE DAY, WHEN THE WEATHER WARMED UP, THE LATCHES OPERATED NORMALLY. *JB

OWN A 2002 MERCURY SABLE SEDAN AND ON 2-11-08 HAD TO REPLACE BOTH FRONT COIL SPRING/STRUTS AT A COST OF APROX. $ 1200. NOW ON 7-9-08 WE WILL HAVE TO REPLACED BOTH THE REAR COIL/SPRING ASSEMBLIES. I KNOW THERE IS A RECALL UP TO 2001 FOR THE FRONT. NOTHING FOR 2002. *TR