MERCURY Complaints

RIGHT FRONT COIL SPRING BROKE WHILE CAR AT REST AND TOOK OUT THE STRUT. NEEDED TO BE TOWED IN FOR REPAIR. RIGHT REAR SPRING BROKE A FEW WEEKS EARLIER. *TR

AFTER MAKING A SHARP RIGHT HAND TURN, I HEARD A LOUD CLUNK CLUNK NOISE AND THE CAR MADE A AWKWARD MOVEMENT UNTIL I STRAIGHTEN THE VEHICLE BACK OUT. ABOUT A MONTH LATER AFTER GETTING MY BRAKES SERVICED THE REPAIRMAN TOLD ME THAT THE BALL JOINT SEALS WERE BUSTED PREMATURELY AND I HAD NO PROTECTION. $1000.00 FIX. *TR

2002 MERCURY GRAND MARQUIS WITH DEFECTIVE RUBBER BOOTS ON BALL JOINTS. CONSUMER STATES THAT THE DEALER TOLD HIM THE RUBBER BOOTS ON THE BALL JOINTS AND STABILIZER LINKS WERE DETERIORATED. MECHANIC STATED THIS WAS DUE TO WEATHER, AND LACK OF VEHICLE USE. *KB

WITH NO WARNING, THE TRANSMISSION WILL GO OUT LEAVING THE VEHICLE UNABLE TO DRIVE. I HAD TO HAVE THE TRANSMISSION REPLACED. THIS IS A KNOWN ISSUE WITH THESE MINIVANS. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE CONTACT WAS UNDERNEATH THE HOOD DETAILING HER VEHICLE, THE HOOD CAME DOWN ON HER WITHOUT WARNING. SHE WAS NOT INJURED. THE CONTACT CALLED THE MANUFACTURER TO REPORT THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL. SHE WAS ADVISED TO REPORT THE FAILURE TO NHTSA. THE FAILURE MILEAGE WAS 58,500.

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STOPPED INTO A SERVICE STATION AND TURNED OFF THE VEHICLE. HE RESTARTED THE VEHICLE AND ATTEMPTED TO SHIFT INTO GEAR; HOWEVER, IT WOULD NOT SHIFT UNTIL APPROXIMATELY 20 MINUTES LATER. THE CONTACT DROVE HOME AND NOTICED THAT THE REAR BRAKE LIGHTS WERE NOT ILLUMINATING. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH); HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 101,000.

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE. IN ADDITION, THE RPM'S INCREASED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 02V266000 (SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES). THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 120,000.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE IDLING AT A RED LIGHT, THE VEHICLE BEGAN TO LUNGE FORWARD. THE CONTACT'S VEHICLE TAPPED THE PRECEDING VEHICLE'S BUMPER. WHILE HE AND THE OWNER OF THE OTHER VEHICLE WERE ARGUING, THE CONTACT'S VEHICLE LUNGED FORWARD A SECOND TIME. AS A RESULT, HIS PASSENGER SIDE DOOR STRUCK THE OTHER VEHICLE'S DRIVER'S SIDE REAR PANEL. THE CONTACT'S VEHICLE WAS PUSHED ONTO A SIDE STREET WHERE IT WILL BE TOWED. THE VEHICLE IS ABLE TO BE DRIVEN, BUT THERE IS NO BRAKING ABILITY. THE CONTACT STATED THAT THE REAR BRAKE LINE FAILED. HE REFERENCED A CUSTOMER SATISFACTION PROGRAM (EA03012 SERVICE BRAKES HYDRAULIC). THE DEALER INFORMED HIM THAT THE PROGRAM EXPIRED IN 2007. THE FAILURE MILEAGE WAS 163,000.

FRONT COIL SPRINGS WENT OUT IN JANUARY 2008. CAR HAD SET FOR A FEW DAYS AND WHEN ATTEMPTED TO DRIVE CAR, THE CAR HAD A FLAT TIRE. UPON INSPECTION, THE PASSENGER SIDE FRONT COIL SPRING HAD PUNCTURED THE TIRE. THE COIL SPRINGS IN THE FRONT WERE REPLACED AND A NEW TIRE WAS BOUGHT. IN MARCH 2008, THE DRIVER'S SIDE LEFT COIL SPRING BROKE AND RUBBED A RING INTO THE TIRE. AGAIN, THE BACK COIL SPRINGS HAD TO BE REPLACED AND A NEW TIRE BOUGHT. *TR

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE THE CONTACT'S SON WAS DRIVING 25 MPH ON JUNE 27, 2008, IT BEGAN TO RAIN SLIGHTLY. HE DEPRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED. THE VEHICLE WOULD NOT STOP AND CRASHED. THE CONTACT STATED THAT THE BRAKES HAD NEVER BEEN SERVICED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 125,000.