MERCURY Complaints

WE WERE INVOLVED IN AN AUTOMOBILE CRASH ON JUNE 22, 2008. WE BELIEVE IT WAS DUE TO A DEFECT WE HAD PREVIOUSLY REPORTED. WE WERE ENTERING A PARKING LOT WHEN WE COULD NOT STOP THE CAR FROM SPEEDING UP. WE EVENTUALLY HIT THE SIDE OF A BUILDING BEFORE WE GOT STOPPED. WE OWN A MERCURY GRAND MARQUIS 2008. I AM AFRAID WE WILL BE KILLED OR KILL SOMEONE ELSE. MY HUSBAND COULD NOT GET THE VEHICLE TO SLOW DOWN, THE BRAKES WOULD NOT WORK. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT NOTICED PAINT CHIPPING ON THE REAR PASSENGER SIDE OF THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE ROOF WAS ALSO CHIPPING. THE CONTACT NOTICED THAT IN CERTAIN WEATHER CONDITIONS THE PAINT WOULD CHIP MORE FREQUENTLY AND IN LARGER PORTIONS. THE MANUFACTURER ADMITTED THAT THIS FAILURE WAS A RESULT OF MANUFACTURING, AND ASSUMED RESPONSIBILITY FOR HALF OF THE DAMAGES TO THE VEHICLE. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 41,025.

ON MAY 28, 2007, THE PASSENGER SIDE REAR TIRE WENT FLAT ON MY 2007 MERCURY MARQUIS, THE TIRE REPAIR SHOP SAID THE VALVE STEM WAS BAD. ON JUNE 8, 2008 THE DRIVER SIDE REAR TIRE WENT FLAT AND IT WAS ALSO A BAD VALVE STEM. THE CAR WAS BOUGHT USED WITH APP. 16,000 MILES AND I AM SURE THE TIRES ARE THE ORIGINAL FROM THE FACTORY. AS A PRECAUTION I REPLACED THE TWO REMAINING VALVE STEMS. *TR

IN MY 2002 MERCURY MOUNTAINEER (75K MILES), THE TRANSMISSION PUMP SUDDENLY FAILED, LUCKILY THE CAR WAS PARKED AT HOME WHEN WE NOTICED THE ISSUE. THE FORD DEALERSHIP WANTS $1500 TO REPLACE THE PUMP SINCE THEY HAVE TO TEAR APART THE TRANSMISSION TO GET TO THE PUMP. ACCORDING THE TECHNICIAN, THE TRANSMISSION HAS NO SIGNS OF ANY PROBLEMS (NO METAL SHAVINGS, FLUID LOOKS GREAT, NO WEAR). FORD STATED THE VEHICLE WAS TOO OLD AND HAD TOO MANY MILES FOR FORD TO TAKE ANY KIND OF RESPONSIBILITY. FORD STATED IT WAS OUTSIDE THEIR 3 YR / 36,000 MILE RESPONSIBILITY. FORD WILL DO NOTHING. 1. NONE, ONE DAY I WENT TO DRIVE THE VEHICLE AND EVERY GEAR I SHIFT TO ACTED LIKE IT WAS IN NEUTRAL. 2. THE PUMP FAILURE HAPPENED ONCE, THEN NEEDED TOWED TO THE DEALER FOR REPAIR. 3. THE TRANSMISSION PUMP WAS REBUILT (PARTS - $200, LABOR - $1300). *TR

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 15 MPH, THE VEHICLE BEGAN TO HESITATE AND THEN STALL. OCCASIONALLY, ONCE THE VEHICLE IS STARTED, THE ENGINE REVS RANDOMLY AND LOUDLY, AND DOES NOT RUN SMOOTHLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), BUT HIS VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES THAT IF THE FAILURES ARE IDENTICAL, HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 61,500 AND CURRENT MILEAGE WAS 63,000. UPDATED 07/15/08 *BF UPDATED 07/15/08. *JB

TL*THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE SUN VISOR IN HER VEHICLE WOULD BECOME UNLATCHED WHEN SHE ATTEMPTED TO PULL IT DOWN. THE VISOR BLOCKED HER ENTIRE VIEW. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT ALL THE MILANS THEY INSPECTED WERE EXPERIENCING THE SAME FAILURE. THE DEALER STATED THAT NOTHING COULD BE DONE TO ASSIST. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER AND WAS GIVEN THE SAME EXPLANATION. THE CURRENT MILEAGE WAS 13,324 AND FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 07/29/08 *BF UPDATED 08/05/08

I BOUGHT THESE TIRES AND THEY ONLY HAVE A FEW THOUSAND MILES ON THEM. THEY WERE 60,000 MILES TIRES. WITH MY ALZHEIMER'S HUSBAND UNDER THE CARE OF HOSPICE I WENT TO RUN ERRANDS. I ALSO RECENTLY BOUGHT 2 NEW FRONT TIRES. WHEN PUTTING THEM ON THE TOLD ME THEY LOOKED DRY ROTTED AND TO TAKE THEM BACK. MERCHANTS TIRES HAS MOVED. IT COST MONEY TO DRIVE AROUND TRYING TO FIND WHERE THEY MOVED TO. HOSPICE ONLY GIVES ME 1 HR. TELL ME HOW I AM SUPPOSE TO TAKE CARE OF THIS? *TR

I WAS INVOLVED IN AN ACCIDENT WHILE TRAVELING AT ABOUT 45 MPH. I HIT ANOTHER VEHICLE THAT PULLED OUT IN FRONT OF ME. NO AIR BAGS DEPLOYED. *TR

MY HUSBAND MERELY SAT IN OUR CAR AND WE HEARD A TERRIBLE NOISE FROM THE BACK - IT WAS THE SPRINGS BREAKING. WE SPENT $400.00 TO REPAIR BOTH REAR SPRINGS. A MONTH LATER, I TOOK THE CAR IN FOR NEW TIRES AND THE DRIVERS-SIDE FRONT SPRING BROKE. WE ENDED UP REPLACING SPRINGS, SHOCKS, AND MOUNTING HARDWARE FOR A TOTAL OF $650. FORD HAS RECALLED THE 1998-2001, BUT THIS PROBLEM OBVIOUSLY IS STILL NOT FIXED AND THE 2002 SHOULD BE RECALLED AS WELL. *TR

I HAVE A 2002 MERCURY COUGAR THAT HAS SEVERE STALLING, ROUGH IDLE AND EXTREME SURGING WHILE DRIVING OF AT IDLE. THE VEHICLE HAS STALLED WHILE MY DAUGHTER WAS DRIVING MANY TIMES. I DID A SEARCH AND FOUND CAMPAIGN #04V421000 ON YOUR WEBSITE AND THIS CAR EXHIBITS ALL THE SIGNS DETAILED OUT IN THE CAMPAIGN. I CALLED MY DEALER (DAVE KNAPP FORD) AND THE SERVICE MANAGER DID A VIN SEARCH AND SAID THIS VEHICLE WASN'T INCLUDED IN THIS CAMPAIGN. MY COMPLAINT IS THAT MY VEHICLE FITS THESE SYMPTOMS TO A "T" AND THAT, I BELIEVE THAT IS SHOULD BE COVERED, ESPECIALLY IF IT'S A KNOWN PROBLEM! BY THE WAY, THIS HAS BEEN OCCURRING FOR SEVERAL MONTHS NOW AND I AM FEARING FOR MY DAUGHTERS SAFETY. THANK YOU. *TR