MERCURY Complaints

WHEN USING THE CRUISE CONTROL THE VEHICLE DIED: ALL GAUGE LIGHTS CAME ON (BATTERY, ENGINE, ETC.) ENGINE DIED, NO POWER STEERING, ETC. HAD TO ROLL TO THE SIDE OF THE ROAD, PUT VEHICLE IN PARK OR NEUTRAL AND RESTART. THIS PROBLEM REPEATS ITSELF EVER TIME I USE THE CRUISE CONTROL. AND, I SEE THERE ARE OTHER OWNERS OF THIS MODEL THAT HAVE POSTED THE SAME COMPLAINT. PROBLEM FIRST OCCURRED IN JANUARY OF 2008 HOWEVER CONTINUES TODAY. FORTUNATELY WHEN THE ENGINE HAS DIED EVERY TIME I HAVE USED THE SPEED CONTROL IT HAS NOT CAUSED AN ACCIDENT.... YET! *TR

VEHICLE SHUDDERS WHEN SHIFTING GEARS. THIS IN AN INTERMITTENT PROBLEM AND OCCURS MORE FREQUENTLY WHEN THERE IS LOW LOAD ON ENGINE AND WHEN TRANSMISSION IS TRYING TO SELECT GEARS. *TR

AT 44,000 MILES, WITH ABSOLUTELY NO WARNING, MY TRANSMISSION SIMPLY QUIT WORKING. LUCKILY I WAS ON A SMALL STREET AND NOT A MAJOR HIGHWAY. I HAD MY VAN TOWED TO THE DEALERSHIP FROM WHICH I PURCHASED THE VEHICLE. TURNS OUT THE TORQUE CONVERTER HAD DISINTEGRATED INTO LUMPS OF METAL. SINCE I HAD PURCHASED THE EXTENDED WARRANTY I WASN'T WORRIED. WHAT A DREAMER! THE FORD PEOPLE SAID SINCE I HAD NOT HAD THE TRANSMISSION FLUID CHANGED AT 30,000 MILES (WOULD NOT HAVE PREVENTED THIS PROBLEM) THEY DIDN'T AND WOULDN'T HAVE TO PAY FOR THE REPAIR. I HAD IT TOWED TO ANOTHER DEALERSHIP WHO SAID THE SAME THING. BOTH DEALERSHIPS CLAIMED THAT THEY HAD NEVER ENCOUNTERED THIS PROBLEM BEFORE. I HAVE SINCE FOUND OUT IT IS A WIDELY KNOWN PROBLEM. I HAD THE CAR TOWED TO AAMCO (I WILL GIVE FORD NO MORE OF MY MONEY). THE MECHANIC THERE TOLD ME THAT THE TRANSMISSION FORD PUT INTO THESE VANS IS TOO SMALL FOR THE ENGINE. THAT IS WHY THEY ARE ALL GOING OUT. IT IS TRULY A DESIGN FLAW BY FORD. UNFORTUNATELY NO ONE IS HOLDING THEM RESPONSIBLE. THE REPAIR COST ME ALMOST $3500. SOMEBODY SHOULD DO SOMETHING ABOUT THIS. *TR

1999 MERCURY MYSTIQUE DASHBOARD IS CURLING UP. CONSUMER STATES THAT FORD'S RECALL TO REPAIR THIS PROBLEM HAS EXPIRED AND THERE'S NOTHING THEY CAN DO. *NJ

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOSE POWER WHILE DRIVING, WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. HE EXPERIENCED DIFFICULTLY PULLING THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 15 MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND OPERATED NORMALLY. HE DROVE THE VEHICLE HOME AND LATER CALLED THE DEALER. THE DEALER ADVISED HIM TO BRING IN THE VEHICLE AND THEY MADE REPAIRS AT THE COST OF $697. THE FAILURE WAS IDENTIFIED AS BEING INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE COULD CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED AND CAUSE THE ENGINE TO STALL. THE FAILURE MILEAGE WAS 84,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 07/16/08*LJ THE BUSHINGS AND CLUTCH WERE WORN. THE FUEL PUMP AND FUEL SENDER WERE REPLACED. THE ENGINE LIGHT WAS ON. THE DEALER REPLACED A LEAKING INTAKE. UPDATED 07/16/08

NHTSA ACTION NUMBER PE08036 WE PURCHASED A SET OF MICHELIN TIRES ON OCT, 06, FROM NTB IN FREDERICKSBURG, VA TO PUT ON MY 2004 MERCURY SABLE. WITHIN THE PAST 2 MTHS, I HAVE HAD TO REPLACE ALL FOUR VALVE STEMS. THE FIRST WENT FLAT, I TOOK IT BACK TO NTB, THEY REPLACED IT. WITHIN 2 WEEKS, ANOTHER TIRE WAS LEAKING AIR. I TOOK IT TO A DIFFERENT DEALER, REPLACED THAT VALVE STEM. THE NEXT MORNING I DROVE TO WORK, WHEN I PARKED THE CAR, I HEARD AIR AND ANOTHER TIRE WAS LEAKING AIR. I HAD THE LAST TWO VALVE STEMS REPLACED. THE VALVE STEMS BROKE OFF. THE LAST TIRE DEALER , LITTLE TIRE IN FREDERICKSBURG, VA, GAVE ME ONE THEY TOOK OFF MY CAR AND SAID THEY LOOKED AS IF THE VALVE STEMS HAD DRY-ROTTED. I CONTACTED NTB ABOUT THIS PROBLEM ASKING IF THERE WAS A DEFECT OR RECALL ON THE VALVE STEMS. THEY TOLD ME THEY WOULD CHECK IT OUT AND I HAVE NEVER HEARD BACK. I DO THINK THESE VALVE STEMS NEED TO BE RECALLED. IT IS VERY DANGEROUS. LUCKILY, I PAY CLOSE ATTENTION TO MY CAR AND TIRES AND NOTICED THE LEAKAGE BEFORE THE TIRE WENT COMPLETELY FLAT OR BLEW OUT BUT NOT ALL PEOPLE DO THAT. THIS IS DEFINITELY A VERY SERIOUS PROBLEM. *TR

TL*THE CONTACT OWNS A 2000 MERCURY MYSTIQUE. THE CONTACT EXPERIENCED ENGINE HESITATION, LOSS OF POWER, AND SURGING IN HER VEHICLE. SHE WOULD LOSE ALL POWER AND HAVE TO WAIT A COUPLE OF MINUTES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT COULD ONLY DRIVE FIVE MILES BEFORE THE FAILURE RECURRED. THE FAILURE OCCURRED WHEN THE ENGINE WAS WARM OR HOT. SHE TOOK THE VEHICLE TO A LOCAL GARAGE AND THEY STATED THAT THE FUEL PUMP WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 56,000 AND FAILURE MILEAGE WAS APPROXIMATELY 55,600.

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED FLUID LEAKING ONTO HER GARAGE FLOOR. SHE RETURNED TO THE DEALER AND WAS INFORMED THAT THE PINION SEAL NEEDED TO BE REPLACED, AND REPAIRS WERE MADE. WHILE TRAVELING 45 MPH, THE CONTACT ATTEMPTED TO SET THE CRUISE CONTROL AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE ROAD. SHE WAS ABLE TO PULL OVER TO THE SHOULDER AND RESTART THE VEHICLE TO DRIVE HOME. AFTER WORK ONE EVENING, SHE WAS UNABLE TO START THE VEHICLE. AFTER 20 MINUTES, HER FATHER ARRIVED AND WAS ABLE TO FORCEFULLY START THE VEHICLE. THE CONTACT RETURNED TO THE DEALER THE FOLLOWING DAY, BUT THEY COULD NOT DUPLICATE THE FAILURE WITH THE CRUISE CONTROL OR THE STALLING. ON JUNE 16, 2008, SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED A FUSE. UPON FURTHER INSPECTION, THEY IDENTIFIED A BUSHING THAT NEEDED TO BE REPLACED AS WELL. ALL OF THESE FAILURES OCCURRED WITHIN FOUR MONTHS OF PURCHASING THE VEHICLE AND WITH LESS THEN 4,000 MILES PLACED ON THE VEHICLE BY THE CONTACT. THE FAILURE MILEAGE WAS 34,177 AND CURRENT MILEAGE WAS 37,600. UPDATED 07/15/08 *BF WHEN THE CONSUMER STARTED THE VEHICLE, THE POWER SEATS AND POWER LOCKS FAILED TO WORK. THE CONSUMER RETURNED TO THE DEALER AND THEY REPLACED THE DRIVER SIDE MOTOR. THE SWAY BAR BUSHINGS WERE REPLACED. UPDATED 07/15/08

LOST 4 TIRES WITH LESS THAN 35K MILES DUE TO SIDEWALL FAILURES. TIRES INSTALLED ON MARCH 2006, LOST ALL FOUR BETWEEN APRIL 2008 AND JUNE 2008. FIRST ONE HAD A BULGE ON THE OUTSIDE SIDEWALL, OTHER 3 WERE SIDEWALL BLOWOUTS. TIRES INSTALLED ON A 1998 MERCURY MYSTIQUE. TIRES WERE FULDA CARAT ASSURO, P205/60-15. *TR

HEADLIGHTS STOP WORKING WHEN CAR WARMS UP. CANNOT DRIVE CAR AFTER DARK DUE TO THIS. I CAN PULL OVER, TURN IGNITION OFF, LET CAR COOL A BIT AND THEN RESTART AND LIGHTS WILL WORK FOR A SHORT TIME. I HAVE CHECKED ALL FUSES AND RELAYS ASSOCIATED WITH HEADLIGHTS AND ALL ARE GOOD. *TR