MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. ON JUNE 16, 2008, WHILE THE VEHICLE WAS BEING ALIGNED, THE CONTACT DISCOVERED THAT BOTH REAR SPRINGS FAILED. HE CALLED THE DEALER AND WAS INFORMED THAT THE TOTAL COST FOR THE REPAIR WOULD BE $500. THE VEHICLE NEEDED TO BE INSPECTED AND REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,000.

I PURCHASED FOUR NEW TIRES IN THE FALL OF 2006 FROM TIRE KINGDOM. I HAVE HAD MY CAR IN FOUR TIMES BECAUSE OF LOSING AIR PRESSURE. EACH TIME I WAS TOLD THAT IT WAS AN OPTICAL ILLUSION. THEN I HAD A VALVE STEM CRACK AND CAUSE A RAPID LOSS OF AIR WHILE DRIVING. FORTUNATELY WE WERE NOT INVOLVED IN AN ACCIDENT. AGAIN TIRE KINGDOM BLEW THIS OFF. I HAVE CONTACTED THEM SINCE HEARING ABOUT THE RECALLED VALVE STEMS AND HAVE BEEN GIVEN A COMPLETE RUN AROUND. THE TIRE THAT SUDDENLY DEFLATED SUFFERED DAMAGE TO THE SIDE WALL WHICH THEY SAID "ISN'T A BIG DEAL." MY TIRES HAVE WORN FASTER AND ONE HAS SKIDDING ON THE SIDEWALL FROM THE FAULTY VALVE STEMS INSTALLED BUT THE DEALER DOES NOT TAKE THIS SERIOUSLY. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE WAITING TO MAKE A RIGHT TURN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SLOWLY BEGAN TO MOVE. THE CONTACT DEPRESSED THE BRAKE PEDAL HARDER AND THE ENGINE IMMEDIATELY BEGAN TO RACE. THE TIRES BEGAN TO SCREECH AND THE VEHICLE LUNGED FORWARD UNCONTROLLABLY INTO ONCOMING TRAFFIC. HE SHIFTED INTO NEUTRAL TO TURN OFF THE IGNITION AND WAS FIVE FEET INTO THE OTHER LANE. NO CRASH OCCURRED. THE FAILURE HAS OCCURRED ON FOUR OCCASIONS. THE CONTACT RESTARTED THE VEHICLE AND DROVE TEN MILES TO HIS RESIDENCE. HE WILL HAVE THE VEHICLE TOWED TO THE DEALER. THE FAILURE MILEAGE WAS 44,500.

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. THE VEHICLE IS EXPERIENCING ELECTRICAL SYSTEM FAILURE. WHENEVER IT RAINS, THE FUSE BOX ON THE DRIVER'S SIDE DOOR GETS WET. THE INTERIOR LIGHTS REMAIN ILLUMINATED IN THE PASSENGER COMPARTMENT. THE CURRENT MILEAGE WAS 113,754 AND FAILURE MILEAGE WAS 113,700.

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 12 MPH, THE BALL JOINTS ON THE PASSENGER SIDE OF THE VEHICLE FAILED. THE VEHICLE DROPPED TO THE GROUND AND MADE A HUGE NOISE. THE FRONT PASSENGER SIDE TIRE BLEW OUT AS A RESULT OF THE FAILED SUSPENSION. THE VEHICLE WAS TOWED TO AN AUTO GARAGE AND WAS INFORMED THAT THE BALL JOINTS FAILED. THE DEALER STATED THAT THE BALL JOINTS COULD NOT BE SERVICED. PRIOR TO THE FAILURE, THE DEALER REPAIRED THE EMISSIONS CONTROL SYSTEM, WHICH THE CONTACT BELIEVED TO BE THE ROOT OF THE ISSUES WITH HIS VEHICLE. HE ALSO BELIEVED THAT THE DEALER FAILED TO PROPERLY REPAIR THE VEHICLE. THE CURRENT MILEAGE WAS APPROXIMATELY 57,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO PULL OUT OF A PARKING SPACE AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND AND THEN A RUBBING NOISE. SHE PARKED THE VEHICLE. A MECHANIC ARRIVED AT THE SCENE TO DIAGNOSE THE VEHICLE AND STATED THAT THE SWAY BAR FAILED, WHICH RUINED THE STRUTS AND CV BOOT. THE MECHANIC REPLACED THE SWAY BAR, STRUTS, AND CV BOOT. THE VEHICLE ALSO HAD TO BE REALIGNED. THE CURRENT AND FAILURE MILEAGES WERE 32,000. UPDATED 07/15/08. *LJ THE MECHANIC STATED THE SWAY BAR WAS MADE OF PLASITC INSTEAD OF METAL. UPDATED 07/15/08

MY HUSBAND WAS DRIVING A 2005 MERCURY MONTEGO ON A HIGHWAY AT 55MPH WHEN A JEEP LIBERTY CROSSED THE MEDIAN AND IMPACTED HIS CAR. IT WAS A SHEARING IMPACT, NOT A SIDE IMPACT. OUR REAR DRIVER'S SIDE DOOR AND THAT QUARTER OF THE VEHICLE WAS RIPPED COMPLETELY OFF. THE REAR DRIVER'S SIDE DOOR WAS BENT OVER DOUBLE WITH THE LIBERTY'S LICENSE PLATE WEDGED IN THE MIDDLE. OUR ONE MONTH OLD SON'S CAR SEAT BASE WAS LOCATED IN THE MIDDLE OF THE REAR SEAT AND THERE WERE TIRE TRACKS WHERE HIS HEAD WOULD HAVE BEEN HAD HE BEEN IN THE CAR. THE ONLY PASSENGER WAS MY HUSBAND IN THE DRIVER'S POSITION. HE HAS MUSCULOSKELETAL INJURIES AND A BROKEN FINGER, BUT ANYONE IN THE BACK SEAT WOULD HAVE BEEN MASSACRED AND KILLED. WE WERE STUNNED BECAUSE WE THOUGHT THE MONTEGO WAS A RELATIVELY SAFE VEHICLE. *TR

TL*THE CONTACT OWNS A 1997 MERCURY SABLE. THE CONTACT STATED THAT TRANSMISSION FLUID WAS LEAKING AND DRAINING ONTO THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER STATED THAT HIS VEHICLE DOES NOT HAVE ANY OPEN RECALLS AND THEY WERE UNAWARE OF NHTSA CAMPAIGN ID NUMBER 97V097000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE FAILURE MILEAGE WAS 105,000 AND CURRENT MILEAGE WAS 137,000.

REAR SPRINGS BROKE ON MY 2001 SABLE. COST ME SEVERAL HUNDRED DOLLARS TO REPLACE. THIS IS WRONG -- FORD HAS KNOW THIS WAS AN ONGOING PROBLEM FOR A LONG TIME ON SPECIFIC YEARS. *TR

I HAVE A 1995 MERCURY VILLAGER. ON 6/6/08 I HEARD A NOISE AND SAW AND PUFF OF SMOKE. I WENT TO CHECK IT AND SAW NOTHING. I DROVE IT HOME AND THE NEXT MORNING THE PASSENGER SEAT AND THE PASSENGER DOOR WERE BURNED UP. THE ENTIRE INSIDE WAS COVERED IN SMOKE. THE CAR WOULD NOT START, AND THE MECHANIC SAID THAT IT WAS WOULD BE TOO EXPENSIVE TO REPAIR CONSIDERING IT'S AGE AND CONDITION. *TR