MERCURY Complaints

ELECTRICAL ISSUE WITH HEADLIGHTS, INSTRUMENT LIGHTS, FLASHERS/ REPAIRED WITH GOODYEAR VENDOR/ RAN SEPARATE GROUND FOR HEADLIGHTS./HEADLIGHTS DON'T FUNCTION WITH WET WEATHER... *TR

REGULAR DRIVING. BOTH OF THE REAR SUSPENSION COILS SNAPPED AND THE FRONT COILS APPEAR TO BE ON THEIR WAY AS WELL. *TR

2002 MERCURY SABLE NOT EQUIPPED WITH OPTIONAL "PERSONAL SAFETY SYSTEM" (NO SIDE AIRBAGS OR OCCUPANT SENSORS ON THIS VEHICLE) WAS INVOLVED IN COLLISION. FRONT END DAMAGE APPEARS MINIMAL, MICHIGAN STATE POLICE ESTIMATED VEHICLE SPEED AT COLLISION APPROX. 25 MPG. PASSENGER AIRBAG DEPLOYED, DRIVERS AIRBAG DID NOT. THE VEHICLE DID PROTECT THE DRIVER (ME) AND THE SEATBELT SYSTEM WORKED FLAWLESSLY. I COULD HAVE BEEN INJURED BUT WAS NOT. BASED ON EQUIPMENT ON THIS VEHICLE, IF THE PASSENGER AIRBAG DEPLOYED THEN THE DRIVERS SHOULD HAVE AS WELL AS IT DOES NOT HAVE THE OCCUPANT SENSORS, ETC. MAIN CONCERN IS IN REPAIR, THE DEALER STATED THAT THIS HAPPENS SOMEWHAT FREQUENTLY AND I AM CONCERNED THE DRIVERS AIRBAG WILL NOT BE REPLACED. *TR

TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE DRIVER'S SIDE DOOR WOULD NOT CLOSE. THE FAILURE BEGAN WHEN THE WEATHER WAS COLD AND THEN OCCURRED DURING HOT TEMPERATURES. CURRENTLY, THE FAILURE IS CONSTANT, WHICH CAUSES THE DOOR AJAR WARNING LIGHT TO REMAIN ILLUMINATED. THE INTERIOR DOME LIGHT REMAINS ILLUMINATED AS WELL. NO REPAIRS HAVE BEEN MADE AND THE DEALER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

FRONT PASSENGER SIDE SPRING BROKE WHILE DRIVING THE CAR OUT OF THE GARAGE. THE BROKEN SPRING CUT A 4 INCH GASH IN THE TIRE AND CAUSED A FLAT. THERE WAS NOT AN ACCIDENT BECAUSE WE WERE DRIVING SO SLOWLY IN THE GARAGE BUT THE TIRE BLEW SUDDENLY AND COULD HAVE POTENTIALLY CAUSED AN ACCIDENT. TO THE BEST OF MY KNOWLEDGE SPRINGS ARE NOT SUPPOSED TO BREAK HOWEVER THE TOW TRUCK DRIVER, TIRE SALESMAN, AND SEVERAL DEALERS ALL REPORTED IT AS A COMMON PROBLEM WITH THE MODEL CARE I WAS DRIVING. REPLACED BOTH SPRINGS & STRUTS IN THE FRONT AND TIRE $730.00. I WAS ADVISED THAT THE REAR SPRINGS SHOULD BE SAFE BECAUSE I HAVE A WAGON AND THEY ARE A DIFFERENT PART. *TR

NOISE IN REAR SUSPENSION. STRUT COIL SPRING BROKE AND RUBBED HOLE IN REAR TIRE. REPLACED REAR STRUTS AND REPLACED TIRES. *TR

TL*THE CONTACT OWNS A 1998 MERCURY MYSTIQUE. THE CONTACT TOOK HER VEHICLE TO A MECHANIC BECAUSE THE BLOWER MOTOR RESISTOR FAILED. THE MECHANIC STATED THAT HER FUSE BOX MELTED, WHICH CAUSED THE BLOWER MOTOR TO FAIL. SHE CALLED THE MANUFACTURER AND A REPRESENTATIVE STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V230000 (ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 114,708.

IN FEB., 2007, MY MOTHER-IN-LAW BOUGHT A SET (4) OF MICHELIN SYMMETRY TIRES FOR HER MERCURY MARQUIS. WITHIN TWO MONTHS, ONE HAD A SIDEWALL BLOW OUT. THE DEALER TOLD HER THAT SHE MUST HAVE HIT SOMETHING, SO SHE BOUGHT A REPLACEMENT TIRE. LAST WEEK, MAY 30, 2008, WHILE DRIVING FROM MYRTLE BEACH TO ROCK HILL, SC, ANOTHER TIRE HAD A SIDEWALL BLOWOUT. AFTER WAITING ALMOST 2 HOURS IN 90 DEGREE HEAT, AAA ARRIVED AND CHANGED THE TIRE. SHE DROVE TO TWO TIRE STORES LOOKING FOR A REPLACEMENT. AFTER PURCHASING ONE AT THE LOCAL FORD DEALER, SHE STARTED HOME AGAIN. WITHIN 50 MILES, ANOTHER TIRE HAD A SIDEWALL BLOWOUT. THIS TIME WHILE WAITING FOR AAA, A SCHP OFFICER STOPPED AND AT LEAST PROVIDED SOME WATER. SHE DROVE HOME ON THE TEMPORARY REPLACEMENT TIRE. TODAY WE ARE GOING BACK TO THE DEALER THAT INSTALLED THE ORIGINAL TIRES. I SUSPECT THAT HER OPTIONS WILL BE TO EITHER PURCHASE ANOTHER MICHELIN SYMMETRY, OR AN ENTIRE REPLACEMENT SET. ON HER LIMITED INCOME, SHE'LL PROBABLY JUST BUT THE MICHELIN. HER DAUGHTER AND I ARE CONCERNED WITH HER DRIVING ON LONG TRIPS WITH THESE TIRES. I HAVE FOUND 23 PAGES OF COMPLAINTS ON MICHELIN TIRES ON THE CONSUMERAFFAIRS.COM WEBSITE. *TR

LEFT REAR TIRE BLEW OUT WHILE DRIVING ON HIGHWAY. SERVICE STATION REPLACED TIRE. DURING TEST DRIVE, NEW TIRE WAS DAMAGED TO ALMOST BLOW OUT. REPLACED TIRE AGAIN AND DISCOVERED BROKEN REAR SPRING. REPLACED BOTH REAR SPRINGS AND STRUTS, IN ADDITION TO THE 2ND NEW TIRE. (ALSO HAD REAR BRAKES REPLACED ONE MONTH EARLIER. THE ORIGINAL ISSUE WAS THAT THE CAR SHOOK. ALTOGETHER, I SPENT $2,400. ON SPRINGS, STRUTS, TIRES, AND BRAKES.) *TR