2007 MINI COOPER Complaints

ENGINE MADE EXCESSIVE RATTLING ON COLD START UP. TOOK TO BMW AND THEY TOLD ME THAT THE TIMING CHAIN TENSIONER, RAILS, AND CHAIN HAD TO BE REPLACED. THE DEALERSHIP CHARGED ME $2,031.97. AS I DROVE THE CAR OFF THE LOT I NOTED THAT THE ENGINE DID NOT FEEL NEARLY AS SMOOTH AS BEFORE AND WAS NOISIER. BROUGHT THE CAR IN TWICE FOR THEM TO FIX. ON THE SECOND TRIP TO DEALERSHIP, 7/18/11, THEY TOLD ME THE WATER PUMP NEEDED REPLACED. THEY CHARGED ME $980.04 THOUGH A TYPICAL CHARGE OF FOR THIS JOB WAS $1315.51. THE CAR TO THIS DAY AT >70,000 STILL DOES NOT FEEL SMOOTH AND CONTINUES TO SOUND LOUD. OBVIOUSLY THIS IS DUE TO THE "BAND AID FIX" APPROACH FOR THE TIMING CHAIN. I PRINTED OUT ALL THE COMPLAINTS FROM NHTSA DATABASE REGARDING THE NOISEY COLD START OF 2007 MINI COOPER S DUE TO TIMING CHAIN DEFECT, 33 OUT OF 110 (NOW 34). THIS IS A PATTERN OF DEFECTIVE ENGINEERING AND NOT A RANDON QUALITY PROBLEM THAT DESERVES A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

TL* THE CONTACT OWNS 2007 MINI COOPER. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STARTED TO OVERHEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE VEHICLE NEEDED ANTI-FREEZE. THE DEALER ADDED ANTI-FREEZE TO THE VEHICLE BUT THE FAILURE RECURRED SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN BACK TO THE DEALER NUMEROUS TIMES BEFORE IT WAS FOUND THAT THE THERMOSTAT WAS THE CAUSE OF THE FAILURE. THE THERMOSTAT WAS REPLACED. THE FAILURE MILEAGE WAS 33,000.

VEHICLE PRODUCES LOUD METALLIC SOUNDS FROM THE LEFT SIDE OF THE ENGINE ON COLD START. MINI USA HAS REPEATEDLY STATED THIS IS OKAY, HOWEVER NOW AT 25000 MILES THE NOISE IS CONSTANT AND LOUD. READING DATA FROM OTHER MINI OWNERS THIS PROBLEM IS NOW EXTREMELY COMMON ON ALL MINI COOPERS WITH THE 1.6L PRODUCED AFTER 2007. MINI HAS QUIETLY REPLACED NUMEROUS BELT TENSIONERS TO FIX THIS PROBLEM BUT REFUSES TO ADMIT THIS IS A LARGE ISSUE OVER THE ENTIRE FLEET OF VEHICLES. ISSUE RESULTS IN A $3-4K LABOR BILL TO REPAIR. *TR

TURBO OIL SUPPLY LINE FROM ENGINE TO TURBO LEAKING EXCESSIVE OIL REQUIRING REPLACEMENT. POOR ENGINEERING DESIGN OF COMPRESSION FITTING LED TO PREMATURE FAILURE. CONTINUED OPERATION OF VEHICLE WITH THIS CONDITION WOULD RESULT IN CATASTROPHIC ENGINE AND OR ENGINE TURBO FAILURE. *TR

WHILE DRIVING IN HEAVY TRAFFIC FOLLOWING EXTENDED HIGHWAY SPEED, STOPPED AT TRAFFIC LIGHT AND ENGINE DIED WITH NO WARNING AND WOULD NOT RESTART. CAR HAD TO BE TOWED A CONSIDERABLE DISTANCE TO ORIGINAL DEALERSHIP. LEARNED THAT THE VACUUM PUMP SEIZED / LOCKED UP, CAUSING A CHAIN REACTION OF CATASTROPHIC RESULTS THAT TOTALLY DESTROYED ENGINE. CAR NEEDS COMPLETE NEW ENGINE AT 74,000 MILES (OUT OF WARRANTY)AND MINI USA ATTITUDE IS THAT SUCH ENGINE FAILURE IS NOT THEIR RESPONSIBILITY EVEN THOUGH THIS PARTICULAR MINI WAS IMPECCABLY MAINTAINED BEYOND MINI SERVCIE REQUIREMENTS, BUT TO NO AVAIL AS ENGINE BLEW AT A VERY YOUNG 74,000 MILES OF AGE AND THERE ARE REPEATED INSTANCES OF SAME ENGINE FAILURE ON INTERNET BMW/MINI BLOGS. NOTE: THIS CATASTROPHIC DAMAGE FOLLOWS LAST YEAR'S LARGE OUT OF WARRANTY EXPENSE OF REPLACING THE ENTIRE ELECTRONIC STEERING LOCK SYSTEM AS VEHICLE COULD NOT BE DRIVEN SAFELY AND AGAIN MINI FELT NO RESPONSIBILITY FOR EQUIPMENT FAILURE EVEN THOUGH THE PROBLEM WAS SUBSEQUENTLY ACKNOWLEDGED BY THE FACT THAT ELECTRONIC STEERING LOCK IS NO LONGER INSTALLED IN NEW MINI COOPERS! *TR

AS A BACKGROUND, ON NOVEMBER 25, 2011, I DELIVERED THE CAR, A 2007 MINI COOPER S TO A MINI DEALERSHIP WHERE I ALWAYS HAVE IT SERVICED. THE REASON I BROUGHT IT IN FOR SERVICE WAS DUE TO THE OVERHEATING LIGHT AND ENGINE LIGHT BEING TRIGGERED WHILE DRIVING. WHEN I PICKED UP THE CAR, THE SERVICE ADVISOR ASSURED ME THAT IT WAS IN COMPLETE WORKING ORDER AND THE REPAIRS MADE THE CAR AS GOOD AS NEW. ON THAT NOVEMBER 25TH, VISIT, I HAD PAID $1,817.40 FOR A NEW WATER PUMP, THERMOSTAT, SPARK PLUGS, AND WATER PIPE REPLACEMENT DESPITE THE FACT THEY ARE COMMONLY 100,000-MILE SERVICES. MY CAR HAS LESS THAN 41,000 MILES. 10 DAYS AFTER MY CAR WAS SERVICED, THE SAME OVERHEATING LIGHT AND ENGINE LIGHT CAME ON AGAIN. IN RESPONSE TO THIS REPEATED ISSUE, ON DECEMBER 11, 2011, I SPOKE WITH THE SERVICE ADVISOR WHO TOLD ME TO BRING THE VEHICLE BACK TO THE MINI DEALERSHIP. DURING THIS SECOND VISIT, I BROUGHT THE VEHICLE TO THE MINI DEALERSHIP IN ORDER TO ATTEMPT TO RESOLVE THE OVERHEATING ISSUE FOR A SECOND TIME. DURING THIS SECOND VISIT, THE MINI DEALERSHIP REPLACED THE FUEL PUMP AND FLUSHED THE RADIATOR SEVERAL TIMES, AGAIN, IN AN ATTEMPT TO SOLVE THE OVERHEATING ISSUE. WHEN I PICKED UP THE CAR, THE SERVICE CONSULTANT ASSURED ME THAT IT WAS IN COMPLETE WORKING ORDER AND THE REPAIRS MADE THE CAR AS GOOD AS NEW. THIS WAS THE SECOND TIME THAT I HAVE BEEN ASSURED THAT THIS CAR WAS IN PROPER WORKING ORDER. NOW, FOR THE THIRD TIME IN THE PAST 24 DAYS, THE OVERHEATING LIGHT AND ENGINE LIGHT HAS CAME ON AGAIN WHILE I WAS DRIVING ON DECEMBER 18, 2011. FRUSTRATED, AT THE LEAST, I PROMPTLY RETURNED THE CAR FOR FURTHER SERVICE BY YOUR DEALERSHIP. I WAS SHOCKED WHEN THE SERVICE ADVISOR CONTACTED ME ON DECEMBER 21, 2011 TO INFORM ME THAT AN ENGINE REPLACEMENT WAS REQUIRED. THE CAR HAS FEWER THAN 41,000 MILES AND HAS ONLY EVER BEEN SERVICED BY LICENSED MINI DEALERSHIPS. *TR

I HAVE HAD PREVIOUS ISSUES WITH THE PANORAMIC SUNROOF, I HAD TO GET IT REPLACED. THEN I HAD ISSUES WITH THE CHAIN AND CHAIN TENSIONER AND HAD TO GET THAT REPLACED TOO. NOW THE STEERING HAS FAILED ON ME, I CAN'T START THE CAR OR EVEN MOVE THE STEERING WHEEL. MY STEERING IS LOCKED NOW; I HAD THE CAR RUNNING, EVERYTHING SEEMED TO RUN FINE AND THE STEERING WORKED FINE. ONCE I SHUT THE CAR OFF I COULDN'T START THE CAR BACK UP AND MY STEERING LOCKED UP. I HAD TO GET MY CAR TOWED HOME. I WISH BMW WOULD DO SOME KIND OF A RECALL ON THIS CAR SO WE WOULDN'T HAVE TO PAY SO MUCH MONEY OUT OF OUR OWN POCKETS! *TR

THE ENGINE BEGAN TO MAKE A LARGE RATTLING NOISE AND THE CHECK ENGINE LIGHT EVENTUALLY CAME ON. I STOPPED THE CAR AND CHECKED THE OIL TO SEE IF IT WAS LOW AND DISCOVERED THAT I WAS NOT ABLE TO GET THE DIP STICK BACK IN. AT THIS POINT I CALLED A TOW TRUCK AND TOOK IT TO A LOCAL MECHANIC BECAUSE THERE ISN'T A MINI DEALER WITHIN 100 MILES OF MY LOCATION. TURNS OUT IT WAS THE TIMING CHAIN TENSIONER WHICH IS A COMMON PROBLEM FOR THE COOPER S AND MINI HAS RELEASED THREE FIXES AND CLAIM THE LATEST TSB WILL FIX THE PROBLEM. MY CAR HAS LESS THAN 40,000 MILES AND I HAD TO SPEND $1,700 DOLLARS FOR A $26 DOLLAR PART THAT WAS FAULTY TO BEGIN WITH. MINI KNEW THEY HAD A PROBLEM AND TRIED TO FIX IT BUT FAILED ON TWO SEPARATE OCCASIONS THERE'S NO TELLING HOW LONG THIS NEW FIX WILL HOLD UP. NOT TO MENTION MY CAR IS STILL LOUDER THAN IT USE TO BE BEFORE THE PROBLEM AND IT SOUNDS LIKE A DIESEL ENGINE AT IDLE. THIS NOISE DOESN'T GIVE ME CONFIDENCE THAT THE LATEST FIX WILL LAST AND MINI NEEDS TO SERIOUSLY TAKE A LOOK AT THE PROBLEM AND SEND OUT A RECALL BEFORE THE TIMING CHAINS START CAUSING LIFE THREATENING PROBLEMS. *TR

I HAD THIS CAR SERVICED ABOUT 4 TIMES DURING THE 4 YR WARRANTY PERIOD. JUST AFTER THE WARRANTY PERIOD, THE CAR WAS CHECKED FOR BRAKE JOB AND I WAS INFORMED THAT THE WATER PUMP LEAKS. I THINK THE COOLANT PROVABLE WAS LEAKING PRIOR TO EXPIRATION OF WARRANTY BUT I WAS NOT INFORMED. I BOUGHT 3 CARS IN 2007 (HONDA AND LEXUS) AND NONE OF THEM HAS THIS ISSUE. 1. ENGINE COOLANT LEAKS. REPLACE WATER PUMP. 2. ENGINE HOOD LATCH WON'T OPEN. FAILED REMOTE LATCH. THE MINI COOPER ESTIMATE WILL COST ME $800 TO REPLACE THE WATER PUMP. I ALSO OVERHEARD FROM ONE OF THE MINI OWNER LAST SAT, 26NOV2011 DURING MY VISIT TO THE DEALER THAT HE ALSO HAS THE SAME ISSUE LEAKY WATER PUMP. *KB

AFTER A COUPLE DAYS OF HEARING SOME RATTLING UNDER THE HOOD AFTER COLD STARTS, MY ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALER AND THE MECHANIC SAID THAT A FAULTY TENSIONER HAD CAUSED THE TIMING CHAIN TO STRETCH OUT EXCESSIVELY AND IF IT'S NOT FIXED, MY ENGINE COULD SEIZE UP AT ANY TIME.. IT'S A $2,500 REPAIR. THIS IS RIDICULOUS, CONSIDERING THE CAR IS ONLY 4 YEARS OLD AND HAS JUST 30,000 MILES ON IT. I DID SOME RESEARCH AND FOUND THAT MANY MANY OWNERS OF MY SAME YEAR, MAKE AND MODEL ARE REPORTING THE EXACT SAME PROBLEM. IT IS A KNOWN ISSUE, YET MINI IS DOING NOTHING ABOUT IT. I CALLED MINI COOPER TO ASK ABOUT IT AND THEY ONLY GRUDGINGLY TOOK MY COMPLAINT. THEY SAID THEY WILL NOT DO A RECALL UNLESS THE FEDERAL GOVERNMENT DEMANDS IT, SO I'M ASKING YOU TO DO SO. I THINK THIS IS A SERIOUS SAFETY ISSUE (WHO KNOWS WHEN THE ENGINE COULD SEIZE UP) AND IT SEEMS TO BE SO WIDELY REPORTED, I CAN'T BELIEVE MINI IS IGNORING IT. I WOULD THINK THIS IS ABOUT TO BE A VERY SERIOUS PROBLEM, CONSIDERING OTHER 2007'S ARE JUST STARTING TO HAVE THESE PROBLEMS. PLEASE INVESTIGATE AND MAKE MINI DO THE RIGHT THING. *TR