2009 MINI COOPER Complaints

CHECK ENGINE LIGHT CAME ON. CHECKED IT AND ITS THE THERMOSTAT. I HAD REPLACED THE THERMOSTAT 1 YEAR AGO AND NOW AGAIN. WENT TO THE DEALERSHIP HERE IN SAN ANTONIO, TX AND THEY TOLD ME THEIR ON BACK ORDER. APPARENTLY 17,000 ON BACKORDER! ITS ALMOST BEEN A MONTH AND A HALF AND MY CAR IS STILL IN MY GARAGE WITH NO DEFINITE ANSWER FROM MINI. THERE HAS TO BE A BIGGER ISSUE THAT IS BEING COVERED UP BY MINI. *TR

RE: 2009 MINI COOPER AIR BAG CONTROL UNIT ON JUNE 19TH, 2013, AT @ 54,200 MILES, THE AIR BAG WARNING LIGHTS ILLUMINATED ON THE TACHOMETER GAUGE AND CENTER SPEEDOMETER GAUGE AND AN OVERHEAD LIGHT WARNED THAT "PASSENGER AIRBAG IS OFF". ON AUGUST 26, 2013, AT 61,396 MILES, THE MORRISTOWN, NJ MINI COOPER DEALERSHIP CHARGED ME $140 FOR THE DIAGNOSES OF THIS ISSUE. INDICATED ON RECEIPT THAT "MRS MODULE HAS AN INTERNAL FAULT..... FAULT CODE 93D7 INTERNAL CONTROL UNIT FAULT.... AIR BAG CONTROL UNIT WILL NEED TO BE REPLACED AND PROGRAMMED.... PARTS AND LABOR COSTS $1100." SERVICE DEPARTMENT INFORMED ME THAT PART WAS OUT OF WARRANTY. RESEARCH SHOWS THAT THIS IS AN ONGOING PROBLEM AND THAT EARLIER MODEL YEARS HAVE HAD CORRECTIVE ACTIONS PROVIDED AT NO EXPENSE TO THE CONSUMER. NEEDS TO BE EXTENDED TO THE 2009 MODEL YEAR. *TR

STARTED TO HEAR A KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT. ISSUE WITH THE TIME CHAIN. SO BENT OUT OF SHAPE THAT THE CHAIN ALMOST BROKE. I HAVE ALWAYS KEPT ON TOP OF CHANGING MY OIL AND GETTING MY CAR SERVICED EVERYTIME IT NEED IT SO I DON'T UNDERSTAND WHY THIS WOULD EVEN HAPPEN. WHEN RESEARCHING MY PROBLEM I SAW THAT ITS EXTREMELY COMMON FOR MODELS SINCE 2007+ TO EXPERIENCE THIS. THIS NEEDS TO BE RECALLED. THERE'S NO REASON FOR A OWNER TO HAVE TO PAY 200-2000 DOLLARS WHEN THEY HAVE DONE EVERYTHING RIGHT WITH SERVICING AND OIL CHANGES ETC. IM JUST GLAD I WASN'T ON THE HIGHWAY WHEN THIS HAPPENED TO ME BECAUSE HAVING YOUR ENGINE BELT BREAK IN A BUSY HIGHWAY DOESN'T SOUND SAFE. *TR

DESPITE PERFORMING REGULAR OIL CHANGES AND COMPLAINING ABOUT OUR TIMING CHAIN MAKING A NOISE FROM THE FIRST MONTH, MINI NEVER FIXED THE PROBLEM ALWAYS INSISTING THAT THE NOISE WAS NORMAL OR THAT NOTHING WAS WRONG. EVENTUALLY OUR TIMING CHAIN JUMPED THE RAILS AND DESTROYED OUR ENGINE. THE VEHICLE WAS INOPERABLE AND MINI USA DECLINED TO FIX THE ISSUE. ONLY ONCE DID THEY TRY TO FIX IT BY REPLACING THE TENSIONER. THE PART THEY USED WAS AN OLDER DISCONTINUED PART. THIS DID NOT SOLVE THE ISSUE AND SO THE TIMING CHAIN CONTINUED TO RATTLE AND THEN DESTROYED THE ENGINE. *TR

THIRD COMPLAINT AND COUNTING..... I WENT TO START MY MINI, ONLY TO NOTICE IT WAS LEAKING OIL HEAVILY UNDER MY CAR. I BROUGHT IT TO MY REPAIR SHOP WHO TOLD ME IT MIGHT BE THE O RING. THEY REPLACED IT AND TOLD ME TO BRING IT BACK A WEEK LATER. I RETURNED FRIDAY JULY 19TH TO HAVE THEM LOOK UNDER THE HOOD. THERE WAS OIL EVERYWHERE. ALL OVER THE ENGINE. THE SEAL WAS FINE! IT TURNS OUT THE VACUUM PUMP NEEDS TO BE REPLACED AND POSSIBLY THE TIMING CHAIN AT A LATER DATE. THE COST FOR THE PUMP AND LABOR IS $574.00. SO FAR I HAVE SPENT ALMOST $4000.00 ON REPAIRS. I DON'T HAVE AN ESTIMATE FOR THE TIMING CHAIN, I CAN ONLY IMAGINE. I ONLY BOUGHT MY MINI IN FEBRUARY AT 49K MILES AND SHE'S BEEN IN THE SHOP LONGER THAN SHE'S BEEN DRIVEN. I DON'T KNOW WHAT TO DO ANY MORE AND WISH THAT BMW/MINI WOULD ACKNOWLEDGE THAT ALL R56 ENGINES ARE DEFECTIVE. IF I KNOWN I WOULD HAVE BOUGHT ANOTHER BETTER RELIABLE CAR THAN A MINI AND THAT IS COMING FROM A PERSON WHO LOVES MY MINI. *TR

AFTER COMPLAINING TO THE DEALERSHIP 2 TIMES PRIOR, WE BROUGHT IN OUR MINI FOR SERVICE WITH A COLD-START RATTLE THAT WAS RELATED TO THE TIMING CHAIN SYSTEM. THE DEALERSHIP IN ST. LOUIS REPLACED ONLY THE TENSIONER, EVEN THOUGH ACCORDING TO STANDARD PROTOCOL (PUMA MEASURE #10686850-13) THEY SHOULD HAVE REPLACED THE ENTIRE TIMING CHAIN SYSTEM. WHEN THE RATTLE RETURNED A COUPLE THOUSAND MILES LATER WE BROUGHT IT BACK AND THEY TOLD US THAT IT WAS A "NORMAL NOISE" AND SENT US ON OUR WAY. THE TIMING CHAIN SYSTEM EVENTUALLY BROKE DOWN, BUT BECAUSE WE WERE NOW OUTSIDE OF WARRANTY THEY REFUSED TO FIX IT. I WOULD ADVISE ANYONE DEALING WITH THIS ISSUE TO PURSUE THE LEMON LAW, BECAUSE MINI IS AWARE OF THE ISSUE AND ISN'T FIXING IT AS THEY KNOW THEY SHOULD. WE GAVE THEM AMPLE OPPORTUNITY TO FIX THE ISSUE, AND BECAUSE OF THEIR NEGLIGENCE WE ENDED UP WITH A VEHICLE THAT DIDN'T RUN. *TR

YELLOW PASSENGER AIRBAG WARNING LIGHT CONTINUES TO INDICATE A WARNING SIGNAL AND ILLUMINATE, ALTHOUGH THERE IS NOT A PASSENGER AND THE SEAT IS COMPLETELY EMPTY. *TR

THIS IS THE SECOND COMPLAINT I'VE MADE WITHIN SIX MONTHS OF PURCHASE: I WAS DRIVING ALONG THE HIGHWAY AT 70MPH WHEN THE REDUCE SPEED ENGINE LIGHT CAME ON. BEFORE I HAD A CHANCE TO REDUCE SPEED THE CAR CAME TO A COMPLETE STOP ON THE FAST LANE OF THE HIGHWAY. THE CAR BEHIND ME SWERVED AS I MANAGED TO RESTART MY 2009 MINI COOPER S AND PULL INTO THE SLOW LANE. I MANAGED TO AVOID COLLISION AND PLACED HAZARDS ON. I GOT MY MINI TO BRADY'S AUTO REPAIR. THE MECHANIC TOLD ME THAT THE LOSS OF ENGINE POWER WAS DUE TO TURBOCHARGE FAILURE ON AN ORIGINAL MINI PART. HE SAID THAT BMW DONE A RECALL FOR THE SAME PART WHICH IS IN THE 2009 MINI COOPER S AND COULDN'T FIGURE OUT WHY THEY HADN'T DONE IT FOR MINI. THE TURBOCHARGE WAS COMPLETELY REPLACED ON MY MINI AT THE EXPENSE OF $2778.47. I CONTACTED MINI WHICH STATED THAT THERE IS NO RECOURSE AND NOTHING THEY CAN DO. I'M RESPONSIBLE FOR THE REPAIR. I AM NOT HAPPY WITH THIS AT ALL AS I HAD MY TWO CHILDREN IN THE MINI WHEN THIS INCIDENT HAPPENED AND IT COULD HAVE LEAD TO LOSS OF LIFE IF THE DRIVER BEHIND ME HADN'T TAKEN ACTION. I HOPE THE NHTSA DOES INVESTIGATE THIS MATTER IN ALL MINI COOPERS. *TR

THE FUEL LINE LEADING TO THE INJECTOR RAIL WAS DAMAGED BY THE HEATER HOSE SUPPORT BRACKET. THE ABRASIVE EDGES OF THIS PLASTIC BRACKET RUBBED A HOLE IN THE HIGH PRESSURE REINFORCED RUBBER HOSE AND CREATED A FUEL LEAK IN THE ENGINE COMPARTMENT. *TR THIS WAS DISCOVERED AFTER THE CAR WAS PARKED IN THE GARAGE AND GASOLINE FUMES WERE VERY STRONG AFTER EXITING THE CAR. I READ UP ON THE INTERNET AND DISCOVERED ANOTHER SIMILAR CASE, AND I TRACED MINE TO THE BRACKET AS THE PROBLEM. HTTP://WWW.ARFC.ORG/COMPLAINTS/2007/MINI/COOPER/10467501.ASPX WHEN ORDERING THE NEW FUEL LINE, I WAS INFORMED A NEW SUPPORT BRACKET FOR THE FUEL LINE WAS RECOMMENDED WHEN CHANGING THE LINE (APPROXIMATE TOTAL FOR LINE AND BRACKET - $135.00). BMW IN INDIANAPOLIS HAS SOLD FOUR LINES THIS YEAR SO FAR. WHEN THE NEW PARTS ARRIVE, I WILL ASSESS IF REVISIONS TO THESE PART(S) HAVE BEEN MADE UNDER THE "RADAR". LUCKILY MY GARAGE DOOR OPENER/EXHAUST DID NOT IGNITE THE FUMES/FUEL. I HAVE PHOTOS OF THE HOSES/BRACKET AND FUEL LINE INTERFERENCE, AND FUEL TRAIL ON THEM IF NEEDED.

PASSENGER SEAT AIR BAG SENSOR MAT HAS BEEN TRIPPING THE FAULT TO LIGHT UP THE DASHBOARD AND OVER HEAD LAMPS TELLING THE DRIVER THE AIRBAG IS DISENGAGED, WITH OR WITHOUT A PASSENGER IN THE SEAT. PREVIOUS YEAR MINI'S AS WELL AS SAME YEAR MINI'S HAVE BEEN AFFECTED CAUSING MINI TO EXTEND A WARRANTY OR EVEN A RECALL IN THE INSTANCE OF BMW. HOWEVER FOR MY MAKE MODEL AND YEAR NO SUCH WARRANTY HAS BEEN ISSUED OR EXTENDED. THIS IS A MANDATORY SAFETY FEATURE UNDER FEDERAL AND STATE LAW, CONSUMERS SHOULD NOT HAVE TO PAY 100'S IF NOT 1000'S OF DOLLARS TIME AND AGAIN FOR A PART THAT WAS DESIGNED TO LAST ONLY A FEW YEARS WHEN ALL VEHICLES MUST POSSES A SAFE WORKING AIRBAG FOR THE LIFE OF THE CAR. HAVE CONTACTED MINI USA AS WELL AS VARIOUS DEALERS, USA AND UK BASED. THEY WILL NOT PROVIDE ANY INFORMATION WITH REGARDS TO THE PART AND IF IT IS USED IN PREVIOUS YEARS VEHICLE'S WITH THE KNOWN ISSUES. THEY CLAIM THAT THE COMPUTER SAYS "YOUR" VIN NUMBER HAS NO KNOWN ISSUES. MINI TELLS ME I SHOULD ONLY CHANGE MY OIL ONCE EVERY 2 YEARS OR 15 THOUSAND MILES. THEY ALSO TELL ME NOT TO WORRY ABOUT THE CAR UNLESS A WARNING LAMP COMES ON. THEY ALSO TELL ME THAT MY VEHICLE BURNS ABOUT A LITRE OF OIL FOR EVERY 5000 MILES DRIVEN. AS FAR AS I KNOW RUNNING AN ENGINE ON 2 LITRES OIL WILL CAUSE IT TO SEIZE. HOW CAN THIS PRACTICE BY THE COMPANY PREVENT OR PROVIDE FOR SAFE USAGE TO CONSUMERS WHO DON'T KNOW ANYTHING ABOUT CARS EXCEPT HOW TO DRIVE ONE. *TR