MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2012 MINI COOPER- WEST PARK, FL
REAR BRAKE LIGHT BURNT AND MELTED. IT WAS REPAIRED AND NOW IT MELTED AND BURNT AGAIN BUT HAS CAUSED FURTHER DAMAGE REQUIRING THE WHOLE TAILLIGHT NEEDING REPLACEMENT.
Source: NHTSA WEB SITE -
2011 MINI COOPER S COUNTRYMAN- BROOKFIELD, CT
CAR FIRE UNDER THE HOOD. ON SUNDAY, APRIL 15, 2018 I DROVE 10 MINUTES FROM HOME. I WAS PARKED IN A LOT FOR 5 MINUTES. CAME OUT OF STORE, STARTED ENGINE AND HEAVY SMOKE IMMEDIATELY STARTED FILLING THE INTERIOR AND BILLOWING UP FROM UNDER THE HOOD. I QUICKLY GOT OUT. OPENED THE HOOD. SAW FLAMES DEEP DOWN, JUST TO THE LEFT OF THE COOLANT EXPANSION TANK. HEAVY WHITE/GRAY SMOKE. CALLED 911, WHO RESPONDED QUICKLY (DANBURY CT FIRE DEPT.) THE OWNER OF THE STORE I HAD BEEN IN, CAME OUT AND WITNESSED FIRE/SMOKE. FIRE SUBSIDED AND FIRE DEPT CHECKED FOR HOT SPOTS, AUTHORIZED FOR TOWING BY AAA TO DEALER. MY MINI HAD BEEN IN THE DEALER'S SERVICE DEPT. APRIL 12, HAVING MAINTENANCE DONE... LESS THAN 48 HOURS BEFORE THIS FIRE HAPPENED. (WORK DONE INCLUDED NEW FAN BELT, OIL CHANGE, FILTER, BRAKES, 2 FRONT TIRES...) I PICKED MY CAR UP ON FRIDAY, APR. 13, AND DROVE HOME. AFTER 2 SHORT ERRANDS ON SUNDAY, THE FIRE BROKE OUT. MY CAR IS AT THE DEALER BEING FIXED BY MINI. MINI USA HAS AUTHORIZED THE WORK. VERY CONCERNED ABOUT WHAT DAMAGE THE INTENSE HEAT CAUSED TO SURROUNDING PARTS UNDER THE HOOD. SO MANY SENSORS AND CIRCUIT BOARDS/ELECTRICAL PARTS... SERVICE MGR SAID IT WAS CAUSED BY A "HOT WIRE." COULD IT HAPPEN AGAIN? I WILL NEVER FEEL SAFE IN THIS CAR AGAIN. I HAVE THE DANBURY FIRE DEPT. RECORD IN AN EMAIL, AND PHOTOS OF MY CAR BEING TOWED. THE DEALER HAS THE INSPECTION REPORT OF DAMAGE. FIRE HAPPENED JUST HOURS AFTER CAR HAD BEEN WORKED ON. COINCIDENCE? THEY SAY SO. NO PROOF. BUT, THIS SHOULD NOT HAPPEN. IF I HAD BEEN ON A ROAD/HIGHWAY (WHICH I ALMOST WAS), I WOULD'VE BEEN OVERCOME WITH SMOKE AND PROBABLY PASS OUT BEFORE PULLING OFF THE ROAD. THANK GOD I WAS IN A PARKING LOT AT THE TIME! VERY DANGEROUS AND SCARY. I OWNED THE CAR FOR 7+ YEARS. ONLY OWNER/DRIVER. 73K MILES. MAINTAINED VERY WELL. NO GAS/FUEL/OIL/COOLANT LEAKS.
Source: NHTSA WEB SITE -
2010 MINI COOPER- SHERMAN OAKS, CA
THE TIMING CHAIN IS FAILING AT 80,000. DEALER AND MINIUSA HAVE AGREED SHOULD LAST 4 LIFE OF THE ENGINE AT LEAST 120,000. . CAUSED OIL TO BURN OFF , WHICH CAUSED WEARING AND DAMAGE TO EXHAUST CAMSHAFT,SEAL , AND VANOS. TIME CHAIN FAILURE HAS BEEN DOCUMENTED ON OTHER MODELS AND CLASS ACTION SUIT HAS DETERMINED MINI IS RESPONSIBLE FOR FAILURE AND KNEW ABOUT FAILURE IN THE 2010 AS WELL AS FAR BACK AS 2008. MINI HAS REDUCED REPAIR COSTS FROM 4200$ TO 1400$ BUT ARE REFUSING TO TAKE RESPONSIBILITY THIS FAR FOR FULL REIMBURSEMENT. TIME CHAIN SHOULD HAVE BEEN A RECALL. VEHICLE WAS OPERATING WHEN TIME CHAIN BEGAN TO RATTLE
Source: NHTSA WEB SITE -
2016 MINI COUNTRYMAN- LOS ANGELES, CA
I WAS ON A CITY STREET GOING APPROXIMATELY 15 MPH WHEN A PICKUP TRUCK IN THE LANE TO MY RIGHT TRIED TO TURN INTO A DRIVEWAY I WAS APPROACHING TO MY LEFT- HIS CAR HIT MINE AND MY CAR ROLLED OVER ONTO THE ROOF AND THE AIRBAGS DIDN'T DEPLOY.
Source: NHTSA WEB SITE -
2007 MINI COOPER S- WHITE FIELD, NH
THERE WAS A RECALL FOR THE TIMING CHAIN, SO I HAD IT REPLACED IN THE RECALL PROGRAM THAT WAS OFFERED THROUGH MINI COOPER. LESS THEN 2 YEARS LATER, MY TIMING CHAIN BROKE AGAIN, AND HAS DAMAGED THE MOTOR OF MY CAR. IT WOULD NOT START
Source: NHTSA WEB SITE -
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2011 MINI COOPER- HILLSIDE, IL
TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY. THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 MINI COOPER S US- FALCON, CO
TL* THE CONTACT OWNS A 2011 MINI COOPER S US. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DID NOT ACCELERATE AND THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PRESSURE PUMP FAILED, STATING THAT THE PRESSURE WAS AT ZERO PSI. THE TECHNICIAN REPLACED THE FUEL PUMP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 80,774.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 MINI COOPER COUNTRYMAN- RANDALSTOWN, MD
I KEEP HAVING PROBLEMS ELECTRIC PROBLEMS ENGINE LIGHTS COME ON COIL BROKE BROKE DOWN WON'T START
Source: NHTSA WEB SITE -
2009 MINI COOPER- ALBUQUERQUE, NM
2009 MINI COOPER. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIMING CHAIN TENSIONER AND VEHICLE ENGINE FAILURE. *SMD *TR
Source: CONSUMER LETTER -
2006 MINI COOPER S- CHANDLER, AZ
WAS DRIVING THE CAR ON LOCAL ROADS AND ALL OF A SUDDEN HAD A LOSS OF POWER AND STEERING WAS EXTREMELY HARD TO STEER/TURN
Source: NHTSA WEB SITE