MINI Complaints

THE FRONT PASSENGER SEAT OCCUPANT DETECTION SYSTEM DISABLED. IT DISABLES THE AIRBAG SYSTEM. THIS IS A SAFETY ISSUE THAT HAS PLAGUED EARLIER MODELS.

WE ARE A SECOND OWNER OF THIS MINI COOPER HAD IT ABOUT A YEAR. TURN THE CAR ON AND HEAR A RATTLE IN MOTOR. WORSE WHEN IT'S COLD. TOOK IT IN TO BE CHECKED IT THE TIMING TENSIONER. APPARENTLY THERE HAS BEEN AN ISSUE WITH THIS FOR SOMETIME. REPAIR COST IS AROUND $2000. CAR ONLY HAS 76,000 MILES THIS PART SHOULD BE PROVIDED UNDER WARRANTY. BUT WHEN IT BREAKS IT AFFECTS THE MOTOR AS WELL BECAUSE IT IS METAL IT TEARS THE MOTOR UP. MAKING A 10 DOLLAR PART COST THOUSANDS OF DOLLARS FOR REPAIR. I DON'T FEEL LIKE I AM LIABLE FOR THE EXPENSE THAT MINI KNEW WAS A PROBLEM AND NEVER RECALLED.

ON JULY 20, 2016 WHEN WE QUESTIONED REPAIR COSTS COVERED BY OUR 2011 MINI MAINTENANCE PROGRAM UPGRADE AGREEMENT, THE SHARPE COLLECTION MINI DEALERSHIP IN GRAND RAPIDS MICHIGAN WAS UNABLE TO PROVIDE A PAPER COPY OF THE AGREEMENT. NOR DID THEY SUBSEQUENTLY EMAIL IT TO US AS REQUESTED. IN ADDITION, WE REQUESTED THE SAME DOCUMENTATION ON THE MINI USA WEBSITE AT MINIUSA.COM AND IT WAS NOT FORTHCOMING AFTER SEVERAL WEEKS. IT IS OUR UNDERSTANDING THAT THE DEALERSHIP BY LAW MUST KEEP ALL PAPERWORK OF THIS NATURE AVAILABLE TO CLIENTS FOR 7 YEARS.

A JUNE 2016 LEAK IN THE OIL PUMP SOLENOID VALVE RESULTED IN REQUIRED REPLACEMENT OF THE DME (INCLUDING PROGRAMMING) AND THE ENGINE HARNESS. THIS ISSUE PRESENTED A SAFETY PROBLEM BECAUSE IT OCCURRED WHILE DRIVING ON THE EXPRESSWAY AND RESULTED IN EXTREME SLUGGISHNESS OF THE ACCELERATOR. SAFECAR.GOV IDENTIFIED MINI SERVICE INFORMATION BULLETINS THAT ADDRESS THE LEAK FROM THE SOLENOID AS EARLY AS 2012. MORE THAN ONE SERVICE BULLETIN (SI M11 01 12 DATED 6/2012, 1/2013, 1/2014) WERE MADE AVAILABLE TO DEALERSHIPS THAT OUTLINED THE PROBLEM AND REPAIR FOR THIS ISSUE. SINCE THIS ISSUE PRESENTS SAFETY PROBLEMS WHEN DRIVING THE CAR, WE ASSERT THE PROBLEM SHOULD HAVE BEEN PROACTIVELY FIXED. SINCE MINI USA HAS NOT DONE SO, THERE SHOULD BE A GOVERNMENT RECALL TO SOLVE THE PROBLEM. FURTHERMORE, WHEN THE PROBLEM MANIFESTED IN OUR CAR WE WERE EXPECTED TO COVER THE REPAIR COST. THIS IS UNACCEPTABLE TO US SINCE THE DEALERSHIP KNEW ABOUT YET WAS NOT PROACTIVE IN PREVENTING THE SAFETY ISSUE. IT SHOULD BE NOTED THAT WHEN WE COMPLAINED TO THE DEALERSHIP THEY REIMBURSED LESS THAN HALF OF THE REPAIR COSTS.

TAKATA RECALL?? THE SEAT OCCUPANCY SENSOR MALFUNCTIONS - 3 WARNING LIGHTS - ALWAYS ON. TOOK MINI INTO DEALERSHIP FOR THIS PROBLEM ON 9/17/15. THEY DIAGNOSED: J# 1 511MZOTHERDIAG GENERAL DIAGNOSIS VEHICLE NEEDS RIGHT SEAT WEIGHT SENSOR REPLACED. PART NEEDS TO BE ORDERED - $1493.47 PART COST - CUSTOMER ADVISED. NEITHER BMW/MINI CORPORATE OR THE DEALERSHIP CAN SAY WHEN THE REPLACEMENT PART WILL BE AVAILABLE - NOR CAN THEY GUARANTEE OCCUPANT SAFETY - AIRBAGS MAY NOT DEPLOY THERE IS AN ACCIDENT. THE MILEAGE ON THE MINI IS 26,959. WHEN IS THIS VEHICLE TO BE INCLUDED IN THE RECALL? AND WHEN WILL THE PARTS BE AVAILABLE TO FIX IT?

CHECK ENGINE LIGHT-- COOLENT THERMOSTAT STICKING PER ALLDATA SHOWS THERMOSTAT HOUSING W/THERMOSTAT, SENSOR ETC, SHOWS RECALL FOR THESE PARTS UPDATED.

TL* THE CONTACT OWNS A 2010 MINI COOPER S. UPON INSPECTING THE VEHICLE, A TECHNICIAN HEARD AN ABNORMAL NOISE AND STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 15 MPH OUT OF A PARKING LOT, THE VEHICLE MADE A LEFT TURN AND THE GEAR SHIFTER FAILED. IN ADDITION, THE GEAR SHIFTER CABLE DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 02V201000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNED A 2013 MINI COOPER S. WHILE DRIVING APPROXIMATELY 30 MPH ON A HILL, THE DRIVER DROVE DOWN A SMALL EMBANKMENT, CRASHED INTO A BARBED WIRE FENCE, DROVE INTO A PASTURE, AND CRASHED INTO A TREE. THE TREE FELL ON TOP OF THE VEHICLE. THE SIDE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MULTIPLE INJURIES TO THE LEFT SIDE OF THE BODY AND BRAIN INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000... UPDATED 10/13/16 *BF *TR

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE'S BATTERY WAS LOCATED IN FRONT OF THE FIREWALL ABOVE THE GEAR BOX. THE BATTERY ACID LEAKED ONTO TWO SHIFTER CABLE LINKAGES, WHICH CAUSED THEM TO MELT UNEXPECTEDLY. THE VEHICLE WOULD NOT SHIFT GEARS. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS REPAIRED SIX MONTHS AGO BECAUSE OF THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.