MINI Complaints

MY DAUGHTER WAS IN TRAFFIC, DRIVING THE VEHICLE HOME FROM AN OIL CHANGE, WHEN THE TIMING CHANGE BROKE CAUSING HER TO LOSE POWER. THE LOSS OF POWER CREATED A DANGEROUS AND HAZARDOUS SITUATION. FORTUNATELY, SHE WAS ABLE TO GET IT OFF THE MAIN ROADS AND WE HAD IT TOWED BY AAA TO THE MINI DEALERSHIP. DUE TO THE FACT THAT THERE HAS BEEN A CLASS ACTION SETTLEMENT WITH BMW MINI OVER THE DEFECTIVE TIMING CHAINS, THE PROBLEM COULD HAVE BEEN AVOIDED IF THERE HAD BEEN A RECALL EFFORT BY THE MANUFACTURER.

TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SEAT OCCUPANCY MAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

MY CAR WAS PARKED AND I WENT TO START IT UP IN THE MORNING TO GO TO WORK. A LIGHT CAME ON WHICH LOOKED LIKE AN AIRBAG/SEATBELT LIGHT. IN MY VEHICLE IT WAS NOT ONE OF THE REGULAR SERVICE LIGHTS THAT THEY HAVE HIGHLIGHTED IN THE MANUAL SO I CALLED THE DEALERSHIP THAT AFTERNOON. THEY MADE AN APPOINTMENT FOR ME TO BRING MY CAR IN TO BE CHECKED OUT ON 4/5/16 WHICH I DID. BEFORE I GOT THE CAR TO THE DEALERSHIP THE LIGHT HAD TURNED OFF BUT I TOOK IT IN ANYWAY. THEY SAID THEY WOULD CHECK IT OUT AND GET BACK TO ME. THE NEXT DAY THEY CALLED ME TO TELL ME THAT IT WAS AN AIRBAG ISSUE AND THEY HAD TO SPECIAL ORDER THE PARTS FROM GERMANY WHICH WOULD BE IN ON 4/22/16. LATER THAT MONTH THEY CALLED ME BACK AND ASKED ME TO BRING THE LOANER CAR THEY HAD SUPPLIED TO ME BACK BECAUSE THE PARTS WERE NOT AVAILABLE AND BEING BACKORDERED NATIONALLY. THEY HAD THEIR PARENT COMPANY PAY FOR A RENTAL VEHICLE BUT THERE WERE ISSUES WITH A COUPLE OF THOSE CARS TOO. IT IS NOW MAY 5, 2016 AND I HADN'T HEARD ANYTHING MORE SO I CALLED THEM AND THEY SAID THEY MAY HAVE PARTS TOMORROW AND BECAUSE MY CAR HAS BEEN THERE SO LONG THEY WOULD TRY AND PUT MINE FIRST TO BE SERVICED. IT'S BEEN VERY DISAPPOINTING AND AN INCONVENIENCE SINCE THEY HAVE PUT ME IN 4 DIFFERENT CARS IN THE LAST MONTH. NOW I AM UNEASY ABOUT HOW SAFE MY VEHICLE ACTUALLY IS. IT IS A 2014 AND HAS LOW MILES AND IS IN GOOD SHAPE AND I'VE HAD IT LESS THAN A YEAR AND QUESTIONING MY DECISION TO PURCHASE THIS VEHICLE AT ALL.

TL* THE CONTACT OWNS A 2012 MINI COOPER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AIR BAG ABRUPTLY DEPLOYED WHILE DRIVING 40 MPH. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THE CONTACT SUFFERED INJURIES TO THE NECK, BACK, AND ARMS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. PRIOR TO THE DEPLOYMENT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER STATED THAT IT WAS SAFE TO DRIVE THE VEHICLE WITH THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INSPECTED THE VEHICLE AND CONCLUDED THAT THE FRONT DRIVER SIDE AIR BAG DEPLOYMENT WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000.

WE TOOK OUR 2008 MINI COOPER TO A MINI DEALER BECAUSE OF A WARNING LIGHT AND IT WAS DIAGNOSED WITH A SHORT IN THE SENSOR THAT DETECTS THE NEED FOR PASSENGER SIDE AIRBAG. THIS MEANS THAT AT TIMES THE PASSENGER SIDE AIRBAG WILL NOT DEPLOY, MAKING POSSIBLE A POTENTIALLY DEADLY CRASH.

FAULTY SEAT OCCUPANCY DETECTOR IN PASSENGER SEAT. THERE HAS BEEN A RECALL ON THIS IN SEVERAL MODELS, BUT THEY DO NOT CURRENTLY INCLUDE THIS MODEL/YEAR. FAILURE OF THE SEAT SENSOR PREVENTS DEPLOYMENT OF THE PASSENGER AIRBAG AND CAN ONLY BE FIXED BY REPLACING THE ENTIRE SEAT (EXPENSIVE). NO USER-SPECIFIC ACTIONS HAVE CAUSED THIS DEFECT, IT'S A WELL KNOWN PROBLEM. THE ISSUE WAS ORIGINALLY DIAGNOSED IN 2014, RE-DIAGNOSED 1/3/2016. THE BEST RESOLUTION WE HAVE BEEN OFFERED IS 10% OFF REPAIR COSTS.

I AM THE OWNER OF THIS CAR. I HAVE RESEARCHED ON LINE THE AIR BAG LIGHT ON THE PASSENGERS SIDE OF THIS CAR. MANY MANY COMPLAINTS ARE LISTED AND YOU ARE WELL AWARE OF THE PROBLEM. I SUPPOSEDLY NEED TO REPLACE SOME PARTS AND LABOR TO THE TUNE OF $1904!!! I AM ON A FIXED INCOME AND I DO NOT HAVE THIS MONEY. SINCE YOU HAVE ISSUED A RECALL FOR CONVERTIBLES IN THE MINI AND RECALLED CARS IN THE BMW LINE FOR THIS, WHY ISN'T THIS A COVERED EXPENSE? IT SEEMS LIKE THE CAR IS SET UP TO HAVE THIS PROBLEM AND THE CUSTOMERS ARE LEFT TO WORRY ABOUT FIXING IT. ANY PRODUCT THAT HAS A DEFECT AND IS STILL SOLD NEEDS TO SHOW RESPECT FOR THEIR BUYERS AND FIX THINGS THAT ARE WELL KNOWN AS PROBLEMS. I CAN NOT AFFORD THIS AND I AM OFTEN IN THE PASSENGER'S SEAT. IF ANYTHING HAPPENS DUE TO THE AIR BAG NOT CONNECTED CORRECTLY I FEEL THAT ANYONE INVOLVED IN THE MINI/BMW PLANTS ARE RESPONSIBLE. YOU HAVE FULL KNOWLEDGE OF THE PROBLEM AND YOU ARE PUTTING PROFIT BEFORE CONSUMERS. THIS IS A DISGUSTING WAY TO RUN A BUSINESS.

THIS CAR ENGINE INCONSISTENTLY DIES, USUALLY IN FIRST OR SECOND GEAR, SOMETIMES WHEN THE CAR IS STOPPED (E.G. AT A RED LIGHT) AND SOMETIMES WHEN IT IS SLOWING DOWN (E.G. PULLING INTO A PARKING LOT), OR ACCELERATING (E.G. TAKING OFF FROM A RED LIGHT OR PULLING OUT OF A PARKING LOT). IT HAS BEEN TO THE DEALER'S 3 TIMES AND THEY CANNOT FIND THE PROBLEM--THE CAR HAS LESS THAN 4,000 MILES AND STARTED DOING THIS SOON AFTER PURCHASED. I HAVE THE DOCUMENTATION FROM THE 3 TRIPS TO THE SERVICE DEPT. BUT AM NOT SENDING THEM AT THIS TIME. HAS HAPPENED WITH 3 DIFFERENT PEOPLE DRIVING THE CAR. HAS HAPPENED AT LEAST 25 TIMES. (LAST TIME LISTED BELOW). SPEED VARIES BUT USUALLY LESS THAN 30 MPH--NEVER ON THE HIGHWAY SO FAR. I HAVE DOCUMENTED DATES, MILEAGE, AND WHERE IT HAPPENED STARTING IN NOVEMBER--CAR WAS PURCHASED IN AUGUST, 2015. *TR

TAKATA RECALL: MY 2008 MINI COOPER S HARDTOP BEGAN EXPERIENCING ISSUES WITH THE "PASSENGER AIR BAG OFF" LIGHT STAYING LITE WHETHER OR NOT A PASSENGER IS IN THE CAR. ON APRIL 28, 2016, I TOOK MY CAR TO A MINI COOPER DEALERSHIP TO HAVE THE ISSUE DIAGNOSED (AT A COST OF $53.95). THE DIAGNOSIS STATES "FAULT PASSENGER SIDE SEAT MAT SENSOR" (INVOICE COPY ATTACHED). I DON'T UNDERSTAND WHY MY VEHICLE THAT MEETS THE CRITERIA FOR THE APRIL 2015 AIR-BAG RECALL EXCEPT IT IS A HARDTOP INSTEAD OF A CONVERTIBLE IS NOT INCLUDED IN THE RECALL. TO FIX THIS ITEM WILL BE OVER 1300. MY CAR ONLY HAS 14,000 MILES ON IT. DUE TO THE COST, AT THIS POINT I DO NOT PLAN ON HAVING IT FIXED AND WILL SAY MY PRAYERS EVERY TIME I TRAVEL WITH A PASSENGER IN THE VEHICLE.

TAKATA RECALL....MY PASSENGER AIR BAG LIGHT HAS BEEN ON FOR TWO YRS NOW AND FOR NO REASON I'M A SINGLE MAN WITH NO DEPENDENT CHILDREN SO RARELY IS ANYONE SITTING ON THE PASSENGER SIDE. DEALERSHIP WANT 100'S FOR REPAIR.RREALLY..SO I HAVE LET IT ON.