MINI Complaints

TL* THE CONTACT OWNS A 2013 MINI COOPER. THE CONTACT STATED THAT THE WINDSHIELD WAS FRACTURED WITHOUT IMPACT. THE WINDSHIELD WAS NO LONGER ATTACHED TO THE VEHICLE AND WAS AT RISK OF COMPLETELY DETACHING. THE CONTACT INFORMED THE DEALER WHO STATED THEY WERE UNABLE TO REPLACE THE WINDSHIELD BECAUSE IT WAS NOT COVERED IN THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

TL* THE CONTACT OWNS A 2009 MINI COOPER. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY AND BECAME WORSE OVER TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

TIMING CHAIN STRETCHED CAUSING TIMING TO BE OFF BY 75MM, THIS RESULTED IN DAMAGE TO THE ECCENTRIC SHAFT AND TIMING CHAIN. ENGINE ENGINE MALFUNCTION LIGHT ILLUMINATED, UPON INSPECTION AT MINI DEALER DETERMINED THE ABOVE CONDITION OF VEHICLE.

IN NOV-2014 MY SON WAS DRIVING OUR '05 MINI COOPER DOWN THE INTERSTATE AT 55MPH AND ALL OF A SUDDEN THE STEERING STOPPED WORKING. HE WAS BARELY ABLE TO CONTROL THE CAR AND GET IT TO THE SIDE OF INTERSTATE. HE WAS 17 YRS OLD AND IT WAS VERY HARD FOR HIM TO STEER IT AND GET OUT OF TRAFFIC. HE WAS EXTREMELY FRIGHTENED. WE THEN GOT THE CAR TO A REPAIR SHOP (NOT THE LOCAL MINI SHOP, SINCE THEIR LABOR RATE WAS TOO HIGH), WE HAD TO PAY $1,201.75 TO REPAIR THE STEERING. AFTER RECEIVING A LETTER REGARDING THE STEERING RECALL FROM MINI CORPORATE IN EARLY 2016, WE WERE TOLD TO CALL/GO TO THE LOCAL MINI DEALER AND THEY WOULD HANDLE THE CLAIM. AFTER SEVERAL CALLS, EMAILS, AND A PERSONAL VISIT TO THE KNOXVILLE, TN MINI COOPER DEALER, I HAVE GOT NOWHERE. THEY REFUSE TO HANDLE THE CLAIM (ONCE TELLING ME THAT IT HAD BEEN SUBMITTED TO MINI CORPORATE, BUT THEN IT TURNS OUT THEY ADMITTED THAT IT NEVER WAS SUBMITTED)... THEN MOST RECENTLY BASICALLY THEY TOLD ME TO LEAVE THEM ALONE. THEY WILL NOT GIVE ME PROOF THAT THE CLAIM WAS SUBMITTED (WHICH I AM GUESSING IT HAS NOT BEEN), AND NOW THEY WILL NOT ANSWER MY EMAILS. CAROL HWANG AT KNOXVILLE MINI HAS BEEN VERY RUDE AND UNCOOPERATIVE. THEY REFUSE TO GIVE ME A CONTACT AT CORPORATE, AS I'VE REQUESTED, TO CONFIRM THE CLAIM HAS BEEN SUBMITTED AND TO FOLLOW UP ON GETTING REIMBURSED FOR THIS REPAIR RELATED TO THE RECALL. WHEN I CALLED CORPORATE MINI, THEY SAID I HAVE TO DEAL WITH THE LOCAL MINI SHOP. LOCAL MINI SHOP IN KNOXVILLE SAYS CORPORATE WILL HANDLE THE CLAIM. SO I AM GETTING NOTHING BUT A RUN-ROUND. THIS INCIDENT WAS VERY SCARY FOR US! MY SON COULD'VE BEEN KILLED WHEN THE STEERING WENT OUT. HE WAS TERRIFIED AND THOUGHT HE WAS GOING TO GET HIT AND CRUSHED BY A SEMI TRUCK. THE WHOLE THING WAS AWFUL. NOW ALL I WANT TO DO IS GET REIMBURSED FOR THE REPAIR, BUT I CANNOT GET MINI COOPER TO COOPERATE. PLEASE HELP.

TL* THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING WOULD SUDDENLY MALFUNCTION CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING PUMP HAD OVER HEATED CAUSING THE POWER STEERING FLUID TO EVAPORATE. THE CONTACT INDICATED THAT SINCE 2012 THE POWER STEERING PUMP HAD BEEN REPLACED FIVE SEPARATE TIMES AND RECENTLY WITH THE NEW REDESIGN PUMP BUT THE VEHICLE CONTINUED TO HAVE THE SAME FAILURE OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2006 MINI COOPER S. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING LINE AND PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000.(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

ENGINE RATTLING NOISE (TIMING CHAIN AND TENSIONER) AT ALL TIMES, VEHICLE HAS ONLY 50,000 MILES

TL* THE CONTACT OWNED A 2008 MINI COOPER S. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD AND THE CONTACT NOTICED THICK, GREY SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE OIL WARNING LIGHT ILLUMINATED. THE CONTACT OPENED THE HOOD AND NOTICED FLAMES IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT AND A FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V008000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,777.

AIR BAG LIGHT CAME ON AFTER THE PASSENGER SIDE SEAT WAS MOVED FORWARD TO ALLOW ENTRY TO THE REAR SEAT. THIS PROBLEM IS WELL DOCUMENTED BY NUMEROUS OTHER OWNERS ON THE INTERNET AND BMW HAS RECALLED CARS OLDER AND NEWER THAN MY CAR AND CONVERTIBLES FROM THE SAME YEAR.

TL* THE CONTACT OWNS A 2003 MINI COOPER S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/18/16*LJ UPDATED 06/14/16.*JB